August 2025 by Dave
My GP?s Medication Line confirmed this pharmacy had claimed the money from the NHS for my prescription, yet I was told at the pharmacy that it was out of stock everywhere and that they couldn?t return the prescription script back to me? very unusual. The Medications Team are now investigating.
They promised to call if they could get stock, but by nearly 4 pm on Friday I had heard nothing and had to go in person. Another pharmacy two minutes away confirmed stock immediately.
On the whole, the staff are rude and unhelpful - there?s much better pharmacies nearby. Bowerham is overdue a bakery? what a lovely spot this would be. Let?s hope it happens soon.
August 2025 by Dave Thomas
My GP?s Medication Line confirmed this pharmacy had claimed the money from the NHS for my prescription, yet I was told at the pharmacy that it was out of stock everywhere and that they couldn?t return the prescription script back to me? very unusual. The Medications Team are now investigating.
They promised to call if they could get stock, but by nearly 4 pm on Friday I had heard nothing and had to go in person. Another pharmacy two minutes away confirmed stock immediately.
On the whole, the staff are rude and unhelpful - there?s much better pharmacies nearby. Bowerham is overdue a bakery? what a lovely spot this would be. Let?s hope it happens soon.
August 2025 by qwerty qwerty
Dreadful sloppy service with missed or inaccurate prescriptions. Go somewhere else to avoid the hassle.
July 2025 by Lucinda Lamps
Worse chemist I've ever visited please avoid at all cost had three or four staff that I could see took 20 mins to see seen they waste so much time all seemed to be assisting 1 person and saw staff eating food quickly when should of been working i saw customer walking away as wait was to long and very annoyed something advertised free was 25 pounds complete waste of time
June 2025 by google account65
very rude members of staff will not be using this pharmacy again heard them bad mouthing a patient 2 young girls and this isn?t the first time this has happened
April 2025 by Debbie Eala-Rose
I have always found the staff very helpful and friendly. Keep up the amazing work
April 2025 by Matthew Page
Fantastic pharmacy and staff. Patient and compassionate staff who do what must be a challenging job at times attending to the assortment of characters that come in. Also, it has the charm of an unpretentious local chemist. Worth a visit lol.
March 2025 by David Jackson
Convenient chemist friendly staff
June 2024 by Chelley Boyes
Lovely staff here, I recently came in for a private consultation with the pharmacist he was very friendly and professional and understood my need for antibiotics for an infection, they have a private consulting room so was just like visiting the gp surgery really
100% recommended
June 2024 by Lara W
Pharmacist working today (5th June) did not seem to care about accurately diagnosing my suspected tonsillitis. Shone his phone light in my throat for approximately two seconds to look for white spots before saying my throat looked clear. He would have seen the spots if he had examined properly. Felt uncomfortable in the small consult room with him. At least he prescribed me some antibiotics.
December 2022 by Cheryl Davis
Brilliant service, didn't have tablets late last night, promised to get them this morning and hand deliver them to my poorly elderly mum, promise forfilled. Thank you very much ?
October 2022 by Selina Sweetman
Was stuck on the motorway in traffic chaos, no chance of getting there before closing. The chemist very kindly agreed to drop off my tablets at home so that I didn't miss another dose.Thank you! Saved me a lot of hassle!
August 2022 by Amanda Adams
PRESCRIPTED incorrect medication on:
Constantly feel belittled by the young girls behind the desk.
Could could with some customer services training. Body language can tell you a lot.
August 2022 by Jeannie Crossan
Young girl very rude.I collected a parcel from here today . I chatted with the girl who served me 'she was very helpful and showed me how to use the app needed for collection. The other young girl made a sarcarstic comment looking at me like I was stupid with a stinking attitude.They were whispering and giggling as I walked out. Very unprofessional! I will not be back.
April 2022 by Lauren Edwards
I am shocked at the lack of knowledge the people who work here seem to have. Today my husband called in to get a prescription that had been sent from the GP for our very poorly 6 year old. He was told they checked three times for the script and didn?t have it. My husband asked them to call the GP surgery to which they apparently tried and could not get through. I rang the GP medication line myself and got through to them in less than 5 minutes. The medication team informed me that the script was on the spine and could be pulled off from any pharmacy. My husband then returned to Bowerham pharmacy with the number for script given by GP to then be told it was out of stock and they would order the medication in. So a pharmacist will leave a very poorly 6 year old without medication?? Disgusting!!! When questioned if they could put it back on the spine they then tried to tell my husband other pharmacy?s in the area would not have it in stock either as they use the same supplier. Low and behold we got it for another pharmacy 10 minutes later from greaves pharmacy who were very helpful!!! Total lack of knowledge AVOID!!
