March 2024 by Nabil Patel
Never any staff on tills
March 2024 by Tessa
No problems here normally but the lady at the prescription counter was rude to me today. I came in on Thursday and another lady was lovely and helpful to me, they didn?t have my prescription in stock so she ordered some in for me and when I said I would come back on Saturday to pick it up she said that was fine. I came back today (Saturday) to find out that my prescription had been given to someone else who came in before me with the same prescription. I get that that is no one?s fault but honestly what a stupid system, the fact that you can?t just put a name on the order so that the person who it was meant for can get it. Super inconvenient system, but again, I understand that?s just the way it is. Either way, the lady who served me today was overly defensive about it and even said ?every man and their dog has been diagnosed with ADHD recently this is a VERY in demand medication? which honestly felt like quite an unnecessary thing to say, especially because I have been taking the same medication for three years. The interaction and her overall demeanour left a very bad taste in my mouth.
February 2024 by marlena B
Good place ,nice staff , always happy to help
January 2024 by Kathryn Parker
Good shopping experience as usual
January 2024 by andrew hall
It's boots. The home of 3 for 2 gifts and the sandwich meal deal.
January 2024 by Sean Keef
All good in the Boots hood. 4 Real! Ain't nuttin' dozy, just dope. From the scent on your tail, to the soap on your rope! Chill.
December 2023 by Jane Thwaites
Great choice, some good Christmas offers on
December 2023 by Mr Watson
Decent boots used for pharmacy was a pleasant surprise. Former customer of boots Westgate Lancaster actually had all meds present and correct with no owing great service
December 2023 by Anne Craig
Very impressed with the service at boots.Being worried that my blood pressure has recently elevated I called in for a check.My BP is higher than it should be an a message was sent straight away ti my GP.What an excellent service.Anne Craig.Lancaster
December 2023 by Nessa U
My Mum visited your store 22.12.23, she sent me the following email:"Today went into Lancaster for the 1st time in 4 weeks, (she has not been well) wanted some Day & Night Cream from No 7. In Boots looked around for the assistant and found her talking to two other beauty assistants from other beauty counters, managed to distract her told her what I wanted, but said I had a few more bits to get and would be back. Went back she is still talking with these other two assistants. Managed to distract her again, she asked if I had a Boots Card, put it into the Machine, and then carried on putting my things through, how much do I have on my Boots Card she said £34 pounds so I said can you take that off my bill?, she said, "You should have said before, it would mean me taking everything out of your bag and re-doing the transaction, so you will have to go to the main tills to do that" well why can you not do it? she said I am too busy. But you were talking on both occasions when i came and they were not customers and I cannot see anyone else waiting, she muttered a bit but eventually did it for me it saved me £30 on my bill. She still did not have a customer when I left, she wish me a Merry Christmas and walked off to carry on talking to the other two assistants. How Rude is that.My Mum, like all Boots loyal customer deserves better. You are Not the cheapest but you have been around for so many years that people of my mum's vintage continue to patronise your store & for that, your staff need to raise their game not look down their noses, think on Boots Lancaster & be better.
December 2023 by CliveN
It's got most things you'd expect to find. Not impressed when told to use the app to obtain items out of stock. Doesn't anybody order stuff for customers anymore?
December 2023 by Caroline Jones
The staff in Boots used to be lovely but on my visit last week I found them rude and condescending, I thought maybe the lady walking on the shop floor may just be having a bad day or maybe me interrupting her conversation with a beauty counter lady to ask for help was not too much to cope with, but on reaching the till to pay the tall, dark haired man was just as bad, I think a course in how to at least smile would be very beneficial or possibly a longer lunch so the ladies can chat without making customers feel awful for asking for assistance. My boots advantage card was thrown away after this visit as it's no longer needed due to me not going back there again, it's sad to say but unless the staff are changed there will be no need to keep this store open as the customers will go elsewhere where they can feel appreciated.
December 2023 by Kate Mayor
I worked here some time ago and one thing we were taught was never to ignore a customer. I was trying to choose a No7 lipstick, 2 staff were busy chatting, completely ignoring myself, I walked out without a purchase and I probably not be walking in again.
October 2023 by mark and margaret grimsey
I avoid shopping here because I hate three for two. I want one at a fair price.I wanted paracetamol caplets on this occasion but they call them all tablets now. The assistant opened the packets to show me the contents. 10 out of 10 to her.
October 2023 by Annie N
Went in to the pharmacy for advise there were 3 staff members in the pharmacy standing at the back and very visible. One on mobile phone, others standing and chatting. Not one of them came out from the back to serve. They could clearly see I was waiting there. I waited few minutes then left. Appalling service.