February 2024 by Showcase Watches
Recently purchased my wife?s Omega from Aziza at Banks Lyon. The watch was ordered direct from Switzerland for me and arrived in time for my wife?s 40th birthday. It arrived beautifully gift wrapped and the customer service was first class. Thank you Aziza, let me know when the James Bond 60th anniversary is in stock. James
January 2024 by Grandpa Smurf
Called at adjoining shoeshop.
January 2024 by Glenn Macarthur
Quality
December 2023 by Allen Lamb
Great communication & service throughout - thanks Aziza!
October 2023 by june bend
A wonderful experience, I came in, for what was to me, an emotional purchase.I was served by Samantha, who was just wonderful, kind, and extremely helpful. She made me a lovely coffee, offered me a tissue, gave me a hug........oh, and helped me choose two beautiful rings.Thank you Samantha, you made what was a difficult situation an absolute pleasure!
July 2023 by William H Thompson
Good service and personally good price. Very helpful.
February 2023 by Will Sanctuary
Would highly recommend banks Lyon Lancaster, and would like to give a mention to the lady that works there called Sam, nothing was too much trouble, I was allowed to try on any watch I wanted and got served drinks whilst doing so? I pulled the trigger my dream watch the Cartier santos last Saturday, me and my partner have both purchased Cartier through Banks lyon. Highly recommend ?
January 2023 by Rebecca Quinn
Went to get a ring resized and was told there would be a 3 week wait and they'd call me when ready. I asked how much and all I was told was £75 per piece of gold. I had no idea how much gold was needed for resizing and I felt like she didn't either. Felt a little bit like I had to just let her take details to resize the ring and see how much it would be when I go back. Still waiting.
December 2022 by RM Smith
I went to banks lyons lancaster on 29/12/22 to choose my engagement ring .
the lady that served us was so helpful and made the occasion even more special.
I would defo recommend them
please can I take this opportunity to say thank you ever so much .
December 2022 by Rick West
Been into this shop today and delt with the lovely jess, the choices of watches is superb. Jess was extremely knowledgeable and very polite a matter of fact all the staff are absolutely fantastic and helpful.DOG FRIENDLY which is a A++++
December 2022 by Andrew Foote
Absolutely brilliant service from Banks Lyon. I was looking to purchase a Breitling watch and had narrowed it down to 2 different models. I sent Banks Lyon a message via their website to ask if they had the models in stock. They replied in under an hour and a couple of hours later I was in the Lancaster store. When I got there I was presented with a variety of models (Navitimer and Superocean variants). Myles who served me was very knowledgeable, friendly and there was no pressure to buy. In the end I chose a 44mm Superocean which was sized to perfection for my wrist. Myles fully explained the automatic movement, insurance options and other questions I had were answered clearly. They gave a free gift of Prosecco and chocolates which was a nice touch. Their customer service was faultless and I feel confident if I had any issues they?d help. Ironically I tried to buy my watch from a well known national competitor only to find their website didn?t work and I couldn?t order it online. Having said that this is what led me to picking Banks Lyon and going in store (do yourself a favour?.don?t buy something this big without seeing it first - Lesson learnt for me!). Highly recommend them and wish them the success they deserve as a business.
August 2022 by Alan Griffiths
Fantastic shop. Was redirected to here from there Kendal store by Jay who was fantastic. Sam spent hours chating about watches and it was a pleasure spend a long time in the shop. Nothing was to much trouble. Will travel. again for this AD who could teach a thing other AD?s a thing or two. Walked in like a scruff and was still treated fantastic. Resulted in 11k in sales.
May 2022 by Lorraine Parkinson
Friendly, accommodating professional staff.Outstanding and beautiful independent jewellers, with a fabulous selection of "high end" watches.
February 2022 by Richard Fletcher
Recently purchased an Omega Seamaster 300m. Yellow gold bezel on steel case. Blue rubber strap. I'm thrilled. Banks-Lyon were quick and communicative in sourcing and sending my watch to me by RoyalMail Special Delivery (21 hrs!) so very good. Superb service and would highly recommended them. Thankyou Banks-Lyon.
February 2022 by James Bardner
First class customer service. Friendly and professional. Five stars.
