August 2025 by virginia harvey
Ordered paint list.came as brochure .full info and listings.very nice presentation.prompt delivery.
August 2025 by Steve Prentice
Amazing paint and 100% natural. You get what you pay for in life. The government should only allow natural Paint to be sold, because the rest is toxic. Some people on here needing instructions to paint, then leave a horrible review? Just because you can't paint, doesn't mean the paint is rubbish! Its superb, Lakeland well done!
June 2025 by Emma Burnside
Despite following all the instructions for the paint, it is a nightmare to paint with and I'm disappointed. When I wrote a very fair review stating this on TripAdvisor I got a very defensive and rude response from Ian. I actually would have welcomed some polite help and then if resolved I would have happily updated my review. Instead Ian's response prompted me to share my experience on Google too, where I can see quite a few people have had the same poor customer service.
3 days later and I am editing this review because Ian has edited his review on trustpilot. It is no longer rude.
November 2024 by Richard Sale
The job is taking me twice as long as the paint is like water. Will not be using it again
August 2024 by Amanda Varani
POOR QUALITY/ SHOCKING RESPONSES.
Unfortunately, I'd recommend staying away from this small company.
Despite, following all Instructions re paint, the end result of the colour and effect were completely different to what was advertised. When looking to resolve the matter politely with 'ian, the tech manager' for a solution, I was confronted with defensiveness, obnoxiousness and delusion. If you scroll through these reviews, you'll see how he responds to customers, and that's on a public forum. The colour cards are completely different to the end product as everyone else has said.
I'm not leaving an order number as there's just no point, but I have disputed this with my credit card provider and am in the process of raising a claim.
Ps- I've noticed Ian will sometimes wait, 'not a customer if ours, ignore feedback.' I'm guessing this is to brush off any complaint. Again, another example of awful customer service.
May 2024 by S Hawkins
The paint may be sustainable but the customer service is shocking. The colour on the colour leaflet sent was not accurate at all. Clearly we were not wrong because the owner changed the information on the site whilst we were in the middle of the dispute. However, he refused to give us a refund and just offered 50% off the next tin of paint. Lots of other sustainable brands out there that also have a reasonable level of customer service and therefore without the risk of spending a lot of money on something you don?t want. Avoid!
May 2023 by Karen Lee
Fantastic range of paint, excellent coverage, beautiful finish and absolutely zero smell. Have been using their paints for years and although i now live in France, i still will only buy this paint. Highly recommend.
April 2023 by Efua V Poku-Amanfo
This is an honest and fair review. Their paints are good but their website is rubbish, it consistently mal functions and leads to either the wrong house name or wrong post code leading to the deliveries being sent to the wrong place. They need to sort out how their website works because I?ve heard multiple people having issues with their website.
April 2023 by Victoria Poku-Amanfo
This is an honest and fair review. Their paints are good but their website is rubbish, it consistently mal functions and leads to either the wrong house name or wrong post code leading to the deliveries being sent to the wrong place. They need to sort out how their website works because I?ve heard multiple people having issues with their website.
February 2023 by Ellen G
Great paint and fast delivery but if you?re a woman, you may not be able to open the tester pots. No woman I have asked was able to. Flagged this up but apparently, few have reported this. I?ve wasted a fair amount of money because there was no man nearby. Those pots are disability unfriendly. That, and the cost, are my only issues.
December 2022 by Ben Furnival
Superb paints. They have excellent coverage, are easy to go on, and are better for the world than most. Tip top service from this small company too. I can wholeheartedly recommend from years of usage.
November 2022 by A Londoner
I'd give this company a million stars out of 5. I'm severely allergic to VOCs and allergic or sensitive to dozens of other chemicals, but this company and their service and products have been absolutely outstanding on every count. I am using them repeatedly already for different jobs and would never consider going elsewhere, they're so good.
March 2022 by Hannah Auburn
Decided to purchase this paint as we wanted to repaint our flat before the birth of our baby and didn?t want the toxic smell.We bought a few tins over the course of a month or two.We loved the colours and the fact there really is no smell at all.However, once we?d completed the walls painted in ?Becky?s room? green the walls marked really easily, and even the slight touch to the wall would leave a discolouration. Therefore looking like it needed redoing after only a week!! The walls we painted in the cream shades are much better.Comparing that to the farrow and ball or even Delux paint we?ve used in the past it was a remarkable difference as it really did show every imperfection. It?s almost as though it had a chalky finish which reacted with any moisture and then left it a different shade.After spending quite a bit on the paint and using it all (as we did 3 coats to cover a very light grey wall), we contacted Lakeland to mention our slight disappointment in the quality.The customer service was absolutely appalling. I would have bought with them again if they?d handled this situation better but the rudeness and the blame really shocked me. I?m not the type of person to complain (I find it really embarrassing) but even months later I still get really upset by how I was spoken too.The man I spoke to (the manager) absolutely refused it was a paint issue, and that I must have had greasy hands, rubbed newspaper or pen on the walls. I?m not that silly to do any of the above things.Also he made the point that just because no one has complained of this before then I must be wrong. I found that this completely undermined me just because it wasn?t what he wanted to hear.All of which could have been rectified with a small sample pot of paint being sent to correct the issues we?d found, which I feel any other company would have done - especially with the amount of money we?d spent.We?re now considering a new brand of paint to re do the walls we spent days off doing while I was pregnant.I?m sure they?re a great company if you don?t have issues but you only have to read the other negative reviews to see they can?t handle criticism, albeit constructive. Everyone knows good customer service is really important. Spend your money elsewhere in my opinion.
January 2022 by Paige Barrett
The paints are gorgeous and don't smell. The service is amazing and everyone is super helpful. Will never use any other brand of paint ever again.
December 2021 by Hannah Harris
I am so impressed with the quality and service that Lakeland paints provides. I wanted a custom colour and they were able to sort this out for me quickly. I received my order the next day. Everyone I contacted and spoke to was friendly and helpful. A big thank you to Ian, Richard and Adrian. I will definitely be ordering from you again.
