April 2024 by S S
Poor service
February 2024 by Mikolaj Troszczynski
Enquired about a rental property and stated at the outset I needed to check with the landlord if they would accept our pets before proceeding any further. Agent told me they will get back to me. They did not. Booked a viewing the next day and asked the person with whom this was done to double check. Never got back to me. On the day of the viewing, phoned up to check, was told our animals would be fine with the landlord. Made a journey of more than 2 hours in total to view the property in the evening. Phoned the agent the very first thing in the morning only to be told they have to check with the landlord if the pets will be accepted. Called to chase a couple of hours later to be told by the same agent an application was put through by someone else the day before, meaning the property is off the market. Shambles. Incompetent amateurs getting away with anything because they operate in saturated market.
February 2024 by Olivia Haynes
Wouldn't bother if you're renting! Never fix anything, never reply to emails, never answer the phone. Shoddy work force. Once you're in there's no help! Verity the manager is the worst, about as useful as a chocolate teapot. Would avoid as you end up in a rust bucket house and nothing gets sorted! Shocking
December 2023 by Kaley Wilkinson
Hannah has been amazing through the sale of my property. Always happy to help, and is always available.
September 2023 by Rich
It's been a great experience dealing with Verity at Ainsworth Lord Estates. She has a very professional yet friendly approach and is very responsive to queries too, which gives me plenty of confidence in the levels of service I can expect from Ainsworth in future.
August 2023 by Jason Welsh
Fantastic customer service, very friendly and understanding. Extremely helpful would definitely recommend to anyone!
June 2023 by John Fowles
Our property was a long time on the market but when a buyer was found Hannah Wilson handled things from there on. She kept us informed on everything that we requested but was especially helpful on bringing forward the exchange of contracts date. She obviously worked hard to achieve this for which we are very grateful. It is now in the hands of both solicitors and Hannah can do no more. Thank you Hannah for a job well done.
June 2023 by Daniel & Joanne Tidswell
Hannah and Verity at Ainsworth Lord Estates have very helpful in finding, buying and renting my property. I have worked with many estate/letting agents and they are easily the best to deal with.
June 2023 by Stephen Norcross
Good service. Kept me up to date. Got the Job done and the property sold.
May 2023 by Deborah Coffey
The staff were polite and friendlyAlways responded to any requestsAlways fitting viewing times to suit me
May 2023 by Andy Heeds
Where do I start....and this is about the Blackburn office and inparticular the lettings team.My daughter rented a property that without being particular and detailed was unfit for rental...and this included things that are a legal requirement in rental properties. The whole service from them has been appalling...renting a house to a working single mother that paid a lot of money out for a property that was unfit for the rental market. If I did my job to this sub standard I would be sacked.
May 2023 by Michael Carysforth
Anthony sold my house very quickly for me nice guy helped me throughout the process
May 2023 by mubin dhiraj
Paul, the director of Aisworth Lord Estate, highly recommended a surveyor he used regularly & trusted, for a property we'd offered the full asking price on.When the surveyor's report came through claiming it was not a mortgageable proposition, he instantly changed his mind about him. Paul said we should overlook the opinion & the identified repair work over 75k. Paul advised that we should now fork out for another surveyor for a 2nd opinion.His advice is comical. It gets better!!He took a deposit of 5k from us, explaining at the time that it was just a goodwill gesture to show we were serious buyers. After the report came through, we told Paul on 29th Sept, that we can not proceed, we asked him to return the deposit.Paul was now not forthcoming with communication, so my wife gave him a 1star rating. The communication instantly improved, she received an email threatening her with legal action for rating him. The prison attire is definitely not for her. ?Paul claimed on 5th Oct, that he's been in talks with the vendor to prevent us from losing our deposit. My wife has trust issues when it comes to him & insisted we visit the vendor. It pains me to say it, she was right! On 8th Oct, the vendor confirmed her suspicion.We decided to confront Paul in person today. When asked why he still has our money, he said he would be transferring to the vendor this week. ?Paul said he was hoping to negotiate, he could offer us deal so we wouldn't lose our deposit. We asked him what he proposed. He's response "why don't you buy half the premises it would cost less". I can't stomach this man.My wife entertained him & asked for the price. Paul said 75k.Now for simple mathsSurveyor valuation = 100k full premisesHalf premises =50kPaul's DEAL for half premises =75kI wonder if Paul failed mathsNow for simple maths:Surveyor = 100k for full premisesHalf premises = 50kPaul's DEAL for half premises = 75KI wonder if Paul failed maths
May 2023 by Kay Thompson
Fabulous service! Always communicate, honest and go the extra mile!
May 2023 by Mercedes Lay
What can I says about hannah. Hannah has been so supportive and understanding and helping me to get to where I am Buying my 1st home. I have looked at some many house and been turned down. I found this beautiful cottage on ainsworth lord estate on right move. Then I was appointed hannah who got me though the hard times when I've been stressed with work and trying to buy a house. Hannah isn't just a estate agents she is guardian angel and a support friend.Big massive thank you to hannah you are a credit to ainsworth lord estate agents.I will be pop by and give you a big hug and actually tell you face to face thank you.I'm a very happy excited customer ?
