January 2024 by susan stansfield
Same old Matalan today!. Thisafternoon ...Only one person serving on tills and a long queue!.And like other reviews some! of the staff! could do with retraining and knowing all the latest update rules that Matalan have in place!.
January 2024 by Jim Munro
Absolute joke of a place, the staff all seem like they don't want to be there and move that fast I think they're overdosed on Valium.
January 2024 by Susan Kennett
Good selection across the store and helpful staff
December 2023 by Jean Hargreaves
This was my third store visited in an attempt to buy a particular pair of trousers. The staff in the first two stores were very unhelpful then along came Alison in the Colne store. They didn't have the trousers I wanted but she found them online, I took a photo then ordered them online. What a star ?
December 2023 by Christine Holland
Plenty of good quality items x
November 2023 by Steve Dawson
Went for a click and collect ,think the staff need retraining as they did not seem to know what they are doing
October 2023 by Lisa Green
Reasonable on price however there selection of boys clothes 1-6 is really small. They have a massive girls, baby, mens and womens section but you can easily miss the boys section.
September 2023 by Mike Sinfield
Found some bargains yesterday, however the staff were rude when getting served at the self service tills prices were all wrong and had to keep getting them to change price , why no normal tills
July 2023 by Ixvinqs
Theirs was this lady called lynne and she was the absolute rudest person in the world I can?t believe how rude she was do they know how to work or not
May 2023 by Juris Savostijanovs
Fairly clean and spacious store will a large selection of clothes with changing rooms located at the far end
May 2023 by olivia Harris
A huge Thankyou to Caroline who went that extra mile this evening on a search to find a waist coat for my husband. She rung round other stores for us which she didn?t have too. Other stores we have been in we have been told they haven?t for the size and that?s it. We are very grateful to Caroline who gave us such a high level of customer service this evening. Thankyou
May 2023 by Laura Coles Saunders
Shocking shocking shocking!
Purchased 4 suitcases of same range, used 3 of them once only for the 2 of them to have stitching undoing in the same place by the handle. Took them back to Talbot green store with receipt to exchange, only to be told I had to pay an extra £20 for like for like products as I had used a discount code on original purchase! I refused and rang customer service which again told me to pay the extra £20 and they would send me a gift card! Again I declined as I do not want a £20 gift as I have no intension of purchasing again from this company. Put a review on trustpilot on Monday and had a reply straight away to send details to customer services and they would look into! 4 days down the line and heard nothing! What a way to treat customers! Even states on website that any items purchased on website can be returned to store for refund or exchange! Unbelievable customer service!
May 2023 by John Handley
Customer service is awful! Purchased a baby outfit from the Waterlooville branch, unfortunately got the wrong size and attempted to take it back and exchange for the next size up but told I wasn?t allowed as I lost the receipt, even though the tags were still on it and still in the same bag and only brought the weekend before! Wasn?t even asking for the money back! Asked to talk to the manager but was meet with rude verbal abuse, no help offered and told to leave. My wife then contacted Matalan and they told her that they weren?t willing to help resolve the issue.
May 2023 by Kayleigh Grant
Customer service is a total joke , I was told I would get a refund for cushions I brought which arrived damaged and dusty. The customer service person told me to dispose of items , they couldn?t collect them. I disposed of said damaged goods.I have now been told to send more evidence of the state of the cushions! I really don?t see why they are dragging there heels over 12 quid ?
April 2023 by Beverley Rookwood
took my parents to buy some new clothes . changing rooms closed ? i wanted to buy £150 amount of clothing for them,but would have had to spend £300 to get a comparison of the correct size , then take back the incorrect size to get a refund . matalan should know that if you lose a customer through your bad business decisions, then that customer will be hard to tempt back .