August 2025 by Abdul Shahar
I used to be a Matalan fan but over the years the service and expectation has dwindled. The store is big but there are hardly any staff. I struggled to find some school uniform as it was all muddled up and in the wrong places. There was no one around to ask around, no front staff. There was no one at the fitting rooms and even when i went to pay, the self checkouts are not labelled and not noticeable until the lone checkout staff member ushered me towards it.
It does not look like an exciting store to visit both outside and inside. Drab, behind the times and mundane, management could do with a change before it is forgotten and goes under. Really the store should be bustling with Aldi and Lidl on either side.
Sorry Matalan, but my view has changed
August 2025 by Wendy Haydock
I went in for a gift for a friend. She loves gonks, they were on offer due to Autumn stock hitting the shop.
July 2025 by Adam Martin
Great shop, nice range of products. The self service tills are not great. Arrived home, multiple items have alarm tags on!! Never sounded alarm. You need a shop assistant who knows where the tags are to remove them. Hidden up trousers leg, in sleeve of suit jacket!! It?s not up to the consumer to have to sort this out. Plus they always used to fold the clothes nicely for you. The service is being lost with all the lack of human interaction. Not being a shop lifter I didn?t even consider that there were tags on them. 30 minutes drive back now to remove them. Apart from this was fantastic
July 2025 by Carol Jackson
Fine. Nearly all tills are 'serve yourself'. So less staff in store.
April 2025 by Azhagarasan Annadorai
Love the 20% sales. Some items can be found with 50-70% discounts.
April 2025 by Linda Isherwood
Great store. Would recommend a look
March 2025 by Richard Little
Usual Matalan store. They seem to have changed it round a bit and made men's dept even smaller
December 2024 by natalie hartley
Wasn't busy, managed to find a lovely jumper, and I got 20% off, which made the purchase even sweeter.
December 2024 by Carters Courier Services
Went to Matalan, Colne, and purchased some items one of which had a 30% off. When I got to the till I was charged full price. When I mentioned to the assistant serving me he was beyond rude, shrugged his shoulders and said rules are rules. I phoned Matalan customer services, who informed me that I was entitled to the 30% off and they advised me to ask for a manager. Upon request they called for the manager who turned out to be another store assistant. After going online and seeing the exact same purchase on their website with 30% off , I was told that it only applied online to encourage shoppers to buy over the Internet . The store assistant then went to speak to the store manager who was looking at me. They then said they would not give me the 30% off so I asked for a full refund which they did. This shows they are happy to loose customers rather than save their jobs in store. I will never give Matalan my custom again. Be very careful and don't trust them.
December 2024 by Barbara Nutter
Disappointed.
November 2024 by Carol Booth
My visit to Matalan was for gym clothes and bedding cheap and cheerful just what I needed.
October 2024 by Mark Brown
Few staff available for assistance. Self check out, which I find frustrating
September 2024 by Don Strachan
Bought a couple of shirts and pairs of trousers. Two items were on the 70% reduction rail (I love a bargain). However, I was charged full price for them. When I questioned the price I was told that they did not have a reduced sticker on them so had to pay the full price, even though there was identical items on the reduced rail without stickers on. Lesson learnt.... If it seems too good to be true, it usually is! Be careful if you think your getting a bargain.
The two items shown are the ones that were full price and not the ones from the bargain rail.
August 2024 by Samantha Campbell
It's OK ?
July 2024 by Paulo Piano
I didn't feel welcome
