August 2023 by Fairouz
Bought 3 packs of printing paper since they were on a 3 for 2 offer.. after i had paid and looked at the receipt i found that the price of the third pack was not knocked off fully (they were £8.99 each therefore should have not counted the third £8.99 as it was supposed to be a 3 for 2 offer, but instead only discounted £6.50 and not £8.99) i went back to get the correct discount and she said she would refund me the difference and told us to put the card into the card reader for the refund and put the pin in.. which we did.. and then she spent some time on the till looking confused and unsure (i would have called the supervisor or manager if i was in her place and unsure or struggling with the refund) and then she said it was sorted and gave us the receipts. Since we were in a hurry and it was close to store closing time we decided to take a look at the receipts at home. When i got home and looked at my online banking i found that another extra £14.99 had been deducted on top of the original amount we paid at whsmith! Since we paid using my husbands card we can only go back next week to sort this as he is working for the next few days now. I am really disappointed.. i would have imagined mistakes happen by £1 or £2 but £14.99?? So now we are owed £14.99 and the £2.49 for the incorrect discount that we originally went back for.
July 2022 by Tracey Harwood
Quite good quality and staff was excellent ?
July 2021 by James Conboy
Always the best place to buy stationary. Great staff.
January 2020 by Engleburt Humperdink
Overpriced water bottle=£15
July 2019 by Julie Brough
Over priced cards
June 2019 by ash rostron
Overpriced water bottle=£15
April 2019 by Janet Stretton
Not very pleasant staff. Unhelpful. We used self service till and paid for bag but no bags there. When we mentioned this we were told 'Yes there are!' She then produced some bags from underneath the counter!
December 2018 by Trevor Howson
A good store but I think the staff are under pressure sometimes and the machine till is not great. Perhaps Management could monitor it
October 2018 by Peter BROOKS
A return to childhood! A great traditional shop. Good range of books,stationary and games.
September 2018 by Penelope D'Souza
Nothing like Smith's love it...stationery heaven
September 2018 by Mick Miller
A good bookshop & newsagents in the centre of Clitheroe
August 2018 by Penelope D'Souza
Nothing like Smith's love it...stationery heaven
July 2018 by Stephen Burton
Some good deals but very difficult to combine items and find the offers.
April 2018 by Dean Logan
Itâ??s unfortunate the store has little competition as it could encourage a more courteous and helpful staff. Asking for assistance and interrupting the staff conversation clearly is irritating to them. Itâ??s a shame that the culture of this branch doesnâ??t support a friendly and polite service, even when purchasing not a single pleasantry.
February 2018 by Magdalena Bakalarz
Most probably my favourite shop in town