December 2023 by R H
Incredibly friendly staff, very approachable and eager to help. You can tell they genuinely care about animals and want their customers to have the best for them. ?
December 2023 by Pete
Maggie on the tills- I admire your enthusiasm for the Pets at Home VIP club charity thing but I think before you go full Geldof on customers it might be worth considering that some folk simply don?t want to tell you their postcode in a crowded shop when they need to get home to walk the dog and out the tea on. It doesn?t necessarily mean they hate animal charities ?
October 2023 by Emma P
Afraid the most recent experience was terrible, long queue despite plenty of staff in the store and no attempt to get another member of staff to help at the till to reduce wait time. Asked the guy at the till about a product which was out of stock to be told no idea when would be back in stock, I asked when deliveries arrived and he said no guarantees the product would be on these and that he had no idea what stock was arriving until it arrived. Extremely unhelpful, unfriendly and I won?t be returning to pets at home clitheroe as a result. Think some customer service training needed.
October 2023 by Cee Ry
Decent selection but not very big + varied. Staff always been polite
October 2023 by Milzjm Tin4
Rude unfriendly staff- they all look unhappy and stressed. Very unwelcoming and dismissive.
October 2023 by Helen Marie
Don't have many products in, difficult to get what you want.
September 2023 by David Walton
Staff always smiling & friendly, everything in stock. Only downside is the increasing prices - but that's everywhere. Tip - get a VIP card if you don't have one
June 2023 by michael smith
It's a bit expensive but they do have a lot of choice.
February 2023 by Maximus Barlow
Have my fish tank setup for nearly 6 years along with other pets never been a problem until now when I mentioned while buying my fish that my cat managed to snag two of them. Been told I can no longer purchase even though I had made arrangements to put a lock on the door was told the cat may figure out how to unlock that too. Pathetic service I will no longer be going
February 2023 by Rachel woodcock
Friendly staff and found everything I wanted.
December 2022 by John Burrow
Sadly Clitheroe is my local store. Stock inconsistancy is a big concern! Very seldom do they have everything that I shop regularly for, I can always however find at other branches!? I think the prices are expensive, particularly wild bird food, and finally I give a LOT of money to animal charities and do not appreciate being asked for additional donations nearly everytime I visit the store.
October 2022 by Cass Pullman
Small but decent store. Helpful staff too. Not as big as other stores but still had what I needed for my cats. The staff can order in stuff directly so if its not in the store then all you need to do is ask the staff to order it in and a few days later, they'll have it as long as it's in stock..
June 2022 by Rachel Harper
So convenient for food and accessories for our pets. The staff are really helpful and friendly.
May 2022 by Stuart Davies
Friendly staff and reasonable prices, it has a good selection of treats, food and bedding for rabbits.
March 2022 by Trevor Morris
Bought a head collar to stop her pullingGreat result
