February 2024 by Haydn Hicks
Being a massive advocator of customer service throughout my retail career, this place epitomises customer service and needs to hold its ?head up high?.Visited Clitheroe from Lancaster for the first time since (ahem) covid and walked into a lovely welcome 2 weeks ago?My Wife tried on a coat that she loved and I thought ?Valentines Day!?She googled the coat etc etc and I fobbed her off (as you do)Today, I drove the 40 miles from Lancaster and walked into Varey?s to purchase said coat, not only to be remembered by amazing Staff, but both of us to be remembered, dogs ?n all, coming into the store and Wifey trying on the coat!!!I?ve built my Businesses knowing what my customers require on a day to day basis?This, for a prominent, busy, quality store, was next level !!I WILL be back, so will my Wife This is The North of England at its finest!!?T?internet will NEVER replace thisThank you to ALLEvery credit
December 2023 by Ian Southern
Lovely shop great choice and have most sizes in stock. Bit dearer than online but you know it fits when you buy and no returns hassle that you get with on line
December 2023 by Priyanka
Staff is just amazing
October 2023 by Alex Tatman
I ordered an item listed in the sale online only to find that the size was a tad large.Having returned the item I was very pleased to receive the requested exchange within 3 days of posting.Not only this, but since checking the price on the label and the website I realized that the item was no longer in the sales listing, but Varey's had honoured the price I paid and provided an exchange at the same price. Amazing customer service. I've had to argue with shops in the past on the basis that "this item is now listed at full price" but not so with Varey's. I have shopped there in person before and always found them extremely helpful. It would seem that their online service is equally amazing.Thank you
August 2023 by Andreas Elesky
My wife and I stopped by and decided to buy some shoes. The young man behind the counter was friendly, knowledgeable and attentive. Great buying experience.
July 2023 by PAUL MARSDEN
Visited a few times for myself and bought two shirts. Visited Monday to buy my son a couple of jackets and shirts and have a wax jacket washed and rewaxed. Today I had another wax jacket mended and washed and rewax. Thanks to Helen, Georgia and Pat for their guidance. Very approachable and knowledgeable.
April 2023 by Mike Cadwgan
Friendly, efficient and helpful service. I ordered a Barbour jacket by phone on Tuesday and it arrived on Wednesday.
April 2023 by Kilpatrick Bob Trup
Shopping for a Barbour jacket for my husband today.Excellent service, nothing too much trouble, young lady who served us couldn?t have been more helpful, pleasant and courteous. Would definitely recommend and would shop there again.
April 2023 by Maureen Brimley
Very disappointed with the service from this company. I purchased an expensive item and found within 15 minutes of purchase that the same item was £100 cheaper online. I returned to the shop to request a refund but told they only give credit notes ! Do check this company's returns policy as you'll see it only ever gives credit notes. To add insult to injury I bought other expensive items with my credit note only to find a fault in one item. I tried to return it but was told, yet again ,that I couldn't have a refund and that they would have to return it to the manufacturer. This company will do anything to avoid refunding the customer - beware !! Awful after sales and I will not shop there again .
April 2023 by Ian Hollingdrake
It's that time when my old walking boots needed replacing. Sadly the ones I wanted were not in the sale, but if you want quality you have to pay the price ??
April 2023 by Kevin Dean
Friendly, very helpful staff and dog friendly as well
February 2023 by Larry Jenkinson
My wife bought a Barbour Belsay yesterday which she says is perfect.Staff were helpful and friendly to both of us and our dog got treats.Overall shopping there was enjoyable as the shop is packed with top quality out door gear.
February 2023 by Gillian Geoghegan
My husband went in 'for a look' and had a lovely shopping experience. Helen knew her stuff and was extremely helpful. I am sure he will be back!
December 2022 by SPQQ 1981
Ordered a jacket on their website, which states their staff take time to package the item beautifully, wrapped in tissue paper and an official Vareys bag. I don't particularly care about the style of packaging but it arrived scrunched up in a crumpled brown bag, no tissue paper and still had the security tag attached to the label in the jacket. Not impressed.
December 2022 by Colin Clarke
A cut above. Excellent service, loving the Loakes
