July 2025 by Catherine Mills
I needed some advice about an email I had received from TSB. I was the only customer in the bank. The customer service assistant behind the desk made me wait whilst she finished attending to her computer which was mildly annoying. Her customer service skills need to be addressed (I speak from experience as I work in a customer facing position). She was patronising, showed no empathy and really wasn't interested in my concern, she probably wanted to get back to her computer. I left feeling more annoyed than when I walked in.
I have to say that when we opened our account with TSB 15 years ago their customer service was excellent. What has happened?
July 2025 by Dave T
Probably the worst customer service I have ever experienced from a financial institution. What seems to matter most are the bank?s inflexible, time-consuming and certainly not customer-friendly processes, paperwork and procedures. My experience is that staff are often condescending and patronizing and that a customer is simply an inconvenience that has to be tolerated. I witnessed staff being rude to a customer and then talking about him, in the hearing of other customers, when he had gone. The branch is often unstaffed with customers having to wait for someone to appear from back offices somewhere. I stayed with the bank throughout their I.T. debacle but have now decided to close my accounts and move to a bank who value their customers and customer interaction. A enormous amount of urgent staff re-training would seem to be required.
March 2025 by david russell
TSB how disgusting the lady at the counter is when she talks you you she might know things but one thing she don?t know is how to talk to customers definitely needs to go on some training , I think they all need some training we are the ones who put money in the bank so we should be treated better .
May 2024 by Andy Wren
Open till 5pm but don't let you withdraw cash after 4pm. What's the point? Its a bank!
March 2024 by Mark Harrison
Went into branch to ask some questions about my a/c containing large amounts. Had my card taken off myself by someone called Liz.Said my a/c been closed by Blackpool branch because staff there always right when wrong .The staff acting all powerful.Looking like Ombudsman again.As was told to get in touch with Gov .UK ??Complete jokers.Will keep you all updated .Been told could take 2weeks must be busy dealing with complaints 20/02/24.Also saying misshandling a/c own money . ? a/c still frozen phoned everyday. 24/02/24My mother whos 90 had to return from Spain to sort took 1 hour at Blackpool branch manager Sam still runs the untrained customer services staff.Keep clear what a joke .RegardsCo DirectorMark Harrison.
February 2024 by Gaynor Schumelda
I had all intentions of opening an account at the Chorley branch. To my dismay I found the staff to be inpatient and rude. I said thankyou and walked out. I might add I'm not going back there!
February 2024 by John Owens
Unfortunately I had to visit this branch recently to sort out an issue however I was met by the most rude, patronising individual who couldn't care less about customer service. After 28 years with TSB I am now looking to take my business elsewhere.
February 2024 by Blueteal Review
Would not change the £10 note I got from their cash machine to £5 notes because I did not have an account with them. Not what I would call a proper bank!
December 2023 by Mark Mallone
Slow with only one desk open, if you are lucky another staff member will appear if there is a big line of people. Sometimes get nice staff, sometimes get one with an attitude problem serving.
April 2023 by Alan Bunyan
Paul the manager was brilliant
April 2022 by Leon Jones
The bank has both external and internal cash machines. You can pay utility bills via staff or a specially designed ATM that reads cheques. The whole bank has had major changes and redecorations. It's had a major physical revisions. There are no multiple staff behind glass partitions as before. They keep the doors open and some wear masks. The inside is flat, so wheelchair users have easy access in the bank. This bank was used to arrange power of attorney over my father's affairs and although it wasn't all done by this bank, they definitely aided us complete this with a solicitor.
March 2022 by Annmarie Tilston
Doesn't matter what time I phone the bank no one answered the phone ?
November 2021 by Martine
Very understanding and helpful bank staff who will guide customers with hidden disabilities. I am extremely impressed and would highly recommend this bank.
September 2020 by Euxton Tiles
The staff were very helpful when we went in on a Saturday. Saved us a 16 mile round trip to visit our own bank in Preston. Thank you.
June 2019 by James Barber
Absolutely awful!
