March 2024 by donna fuller
Absolutely ridiculous can never get through to get an appointment when needed, the telephone system is awful. How is anyone supposed to get appointments when there are never any left,
March 2024 by Wendy Tunnacliffe
Excellent surgery. The staff are extremely helpful and the newtelephone system is very efficient, saving time waiting forassistance. We have been at this surgery for many years. Thank you for your care and good practice.
March 2024 by gamingchip 123
Awful receptionist. Can never get an appointment. Always cancelling last minute. Don't bother yourselves. Go else where .
January 2024 by Vicky M
Jyotsa Magapu is apparently a Health Inequalities Lead who seems to think the job is about creating more barriers to healthcare for vulnerable people. Deeply unpleasant, deeply unorganised, greedy, patronising and nowhere near as clever as she thinks she is.
January 2024 by Noemi Cinconze
Always a bad experience with this surgery, once I called them at 8 o?clock for an appointment and a prescription, receptionist told me she was going to speak to the doctor and will give a call back, never done it, when called back they advised me to try again the day after because I needed a proper a appointment and not a chat with the doctor. Simply a ridiculous service.
January 2024 by Laura Musielak
Phoned about 100 times still put the phone down on me. Says opened since 8 which is definitely not true as they are not answering!! Avoid Doctor Rachel at all cost!!! worst doctor if I have ever come across to refused to give me my ongoing medication which made me end up in the hospital.
December 2023 by Karin Rowland
I cant fault this surgery at all. All the staff are excellent and do a fantastic job.
November 2023 by Grant Gillespie
Staff helpful but clock at reception needs setting, alarm on Fire panel needs attention, roof leaking at entrance area outside with smell dog poo bin under same cover why would you place this bin here ?..? Time for maintenance !
August 2023 by chris atkinson
Terrible! Avoid at all costs. Would not give an appointment for a newborn baby. Good luck getting an appointment. Had to go in to get appointment and speak to the managment. Doctor perscribed a medicine which is not avalaible in a pharmacy. Did not change perscription until went it ans demanded it.
August 2023 by Carol Halliwell
Excellent service was given an appointment the same day. Seen by the doctor on time and given an appointment to get treatment for my condition. Couldn?t ask for more.
April 2023 by Jay Salisbury
Called to get my Fiancé an emergency appointment. The lady on the admin team was wonderfully helpful and fixed her up with an appointment within the hour. Thank you!
March 2023 by Kate Gregory
Have been waiting over a week for a referral which I was initially told was in their system. Seven days later I was told it had never been received despite the fact I had an automated email response. Appalling service. The worst I have experienced
February 2023 by Annie P
Unavailability of appointments, trying to get through to make an appointment is nigh on impossible and unbearable if you are extremely ill. Waiting several weeks for test results. Important follow up treatment after seeing consultants not done; letters going astray or information not relayed back to the patient. I had reason to call the practice manager after a very rude receptionist dismissed my concerns for my elderly parent who had been left extremely upset and traumatised after visiting a doctor that day. No apology was offered, not even the hint of one! The attitude was dismissive and dare I say, arrogant?If there was a better surgery I wouldn?t hesitate to register my parent elsewhere but this seems to be the case everywhere at the moment.This is a tragic situation for those that have no choice but to rely on inadequate health services due to being extremely poorly.
February 2023 by Angela M
Impossible to get an appointment earlier than two weeks out (I've been trying for a week). If you do get one, it's probably at another surgery with a nurse - unable to do what I said I needed. I've made one complaint after my child had to go to urgent care because they refused an urgent referral from 111.When I call and say I need an appointment, they receptions on two occasions have told me "well if you'd made an appointment last week, you would have it by now"... As if I should somehow be able to predict the future. ????Anyway, they have far, far too many patients now. I'll be making a second official complaint and moving to another practice.
January 2023 by GREvan
I?ve been a patient here for a while. The GP is relatively easy to see if you call first thing.I also moved my toddler here and they have been amazing with him. I called at 17:30 and they were able to give an appointment for 11am the day after(even though he had already been seen that day), no need to call at 8am. Good to know I can get my son in when I need to.
