March 2024 by Andy Ellis
This place is a complete joke, I should have received a parcel last week and there's still no sign of it and we have had no normal post this week either. The sorting office only opens at stupid times. Get you act together.
February 2024 by James Knowles
Bloke that works there couldn?t care less. Rude to people and doesn?t ask for anyone?s ID when collecting mail. If you question anything he gets his back up and starts spewing abuse.
February 2024 by Tim Fairless
After a tedious succesion of keyed in choices you get through to an answering service which says that they are very busy (1100 on a Thursday morning) and the wait time is 20 minutes. Telephoning Burnley Sorting Office is a useless waste ot time.
February 2024 by Marek Sotak
Terrible place. I visited this place 31/01/24 to collect parcel. I was waiting more than 1 hour for opening, as opening hours are just a joke (4- 6pm)...Staff was rude, inpolite, he does not know how to speak with customers. He did not want to give me parcel, because delivering adress and ID adress doesn't match, even when I showed him my confirmation email and tracking number. What a dumb employee, honestly this place stuck in 1990, better to shut it down.
February 2024 by Kate Newman
As per bloody usual, I have spent the last half an hour walking around knocking on neighbor's doors to see who 'might' have my parcel delivery. Still can't find it as no card was left and not sure if the tracking information is working properly. I am not employed by the Royal Mail and do not see why I have to do their job for them.
February 2024 by Mimi Ghikdsss
Terrible service the customer service and local branches have no co-ordination was told twice that my package is available for delivery and both times it was not true
January 2024 by Nicole Gibb
Ordered my dad a Christmas present in memory of his mum that he sadly lost last month. It was supposed to be delivered on 20/12/23 however it?s nowhere to be seen. And the office times are ridiculous. Can?t get there in time due to working around my 4 month old baby. Not as easy to just go and get stuff
January 2024 by Kurrdt kobain
Why is it only open 4 hrs a day, with a 6 hour gap at this time of year? Shocking , obviously people who work can't be home for parcels, they are taking the mick, and the roadworks round town make it even more difficult to get there, complete imbeciles
December 2023 by Gaz Mullrooney
Those new opening hours ???
December 2023 by David Smith
Getting mail delivered is a lottery, nothing for weeks then you get some letters so if you are waiting for something urgent hospital appointment letters etc good luck.
December 2023 by Kadeer Abbas
i ordered an item 3 weeks ago was sent 1st class signed never received anything. i went down to the depot on 5 different occasions 4 of which was terrible the guy on the counter didnt have a clue and kept making excuses up. 5th occasion was alot better the women on shift was extremely helpful and found my item. i wouldnt use royal mail again but its nicw to know there are some people who actually care about customers.
December 2023 by Melanie Thomas
If I could give zero stars I would. Why businesses choose to use royal mail is beyond me. No hope of customers getting their orders. Told to collect from carrier. Told its ready to collect. Wait an hour to be told by not so friendly staff to come back in a few days as parcel not there and likely on a van somewhere!!! Time for royal mail to go!
November 2023 by Karl Fuller
I'm unfortunate enough to have to use this pathetic excuse of a postal service. They're hardly ever in the sorting office due to illness and when they are they aren't really that helpful.. if you're waiting for a letter or a parcel, be prepared to wait at least 3 weeks longer than it would take normally. Its actually shocking how bad it is
November 2023 by Krisztián Mikle
1 delivery every week or even 2weeks. A joke
October 2023 by Alastair Carter
Lost a parcel I sent, I resent it and they lost that one too. Sent one final time and they lost that too. 3 sets of postage down. 3 items down, full refund sent to the buyer so it all comes from my pocket. Seriously useless delivery office.