December 2023 by Rachel Maccabe
My partner and daughter visited the Burnley store today to look at purchasing two Guinea Pigs and were assisted by a lovely colleague called Hannah who helped in every step of the purchase. She gave after care advice and helped ensure we had every piece of equipment we would need to give them a loving home. Hannah went above and beyond to give the best Customer Service experience and she is not only a credit to the store but to the company. We will definitely use this store for future purchases. I have a little girl who came home extremely happy and excited. Thankyou for you personal service it is really appreciated!
December 2023 by Janine MacLean
Helpful and genuinely interested staff who can't do enough. Absolutely fantastic experience. Thankyou
December 2023 by Clair Walker
Wonderful friendly staff had my autistic adult son with me all the staff spoke to him as all knew him made the trip a wonderful experience
December 2023 by malcolm crabtree
Realy good experience today .A few issues last visit
November 2023 by Nicola Stott
The girls were very welcoming, so good with my cockerpoo Beemer , cut just as asked , thanks girls!!
October 2023 by Clare Clough
Great staff. Every one of them. Lovely store in Burnley.
September 2023 by Mark ?Betfair Trader? O'Dowd
Staff are brilliant however l started to get my food from here as my other shop was consistently putting prices up. The food l was advised to get from here was more expensive than my other supplier however with it being a bigger company and the food being their own brand l was led to believe the price would not be going up. Just a few months later it as gone up £5 per bag.I will have to now do a rethink and will be looking to find somewhere else to get my dogs food.Obviously this price increase is out of the hands of the staff and they would all get 5 stars as they are brilliant in this store. As per usual though it will be the corporate people at the top lining their pockets when the food was already priced high enough.All in all if it's dog food you are after l would source it elsewhere.
September 2023 by Daniel Wilcock
Lovely staff and very helpful.
August 2023 by Alastair Padgett
Every time I set foot in this shop there is an aire about it.Smiling staff ,no.problem too large or small is greeted with interest and genuine enthusiasm ,the gent who served me last week had loads of energy ,loads of enthusiasm,informed me of products appropriate for my new furry babies at home ,the lady previously couldn't tell me enough about products ,caring advice and general Information (pet specific) ,pets at home you're doing a sterling job and I will continue to visit as and when required ,brilliant experience and top notch staff who are passionate about what they do ,thank you xx
August 2023 by Gareth Bann
Staff were very friendly and helpful, and the guinea pigs were a delight.
July 2023 by Konstantinos Manolis
Friendly staff, a bit pricy thought.Plenty of stock, especially for dogs.
June 2023 by Mackenzie Ingham
Turned me away when asked for my age and I said 19. Apparently I need permission for what? I'm 19 why would I need permission to get a hamster? Atrocious
June 2023 by Debbie Lord
Sarah was very helpful and knowledgeable, and gave me advice regarding the products to use. The information she gave very helpful. Thanks
May 2023 by Charlotte Vokes
Really good pet shop with a dog groomers inside.
May 2023 by Lee Daynes
Great service, wonderful staff
