December 2022 by Michael Gentile
They advertise that the bank closes at 4.30pm yet when I arrived just before 4.00 pm I'm told that the cashier closes at 3.30pm. They do have cash dispensers within the bank which I could've accessed outside anyway 24 hours but I required more than the daily allowance
October 2022 by Zane Sarrionadia
Worst customer support ever no help at all also went in they said there sending a card 3 weeks later guess what still not here
October 2022 by alison jane
Great bank , good service, helpful and go out of there way to assist
August 2022 by susan neary
There not too much trouble especially the burnley branch
January 2022 by James Swindells
This bank has the most helpful cheerful staff whilst very busy ...i cant fault them ..week in week out
November 2021 by Chris carter
Been with this bank for many years , never had any problem with customer service or anything
September 2021 by Moons
Absolutely awful bank. The manager at Natwest in Burnley is unhelpful, unsympathetic and rude. When I asked the manager if I could have a simple statement, he told me I would have to wait for an hour. He kept on insisting I should do it myself online, even though I tried to explain to him, the company who require the statement do not accept online print outs. He did not seem to care in the slightest, and it felt like he was just ushering me out of the bank. When I asked how many staff members were working, he told me there were two. I find that absolutely appealing. As every other bank in town has at least 3 or 4 members of staff, especially on a Saturday. Im really not sure how the manager at Burnley natwest bank claimed this position, As he was the most unhelpful and uncaring person I have had to deal with in a very long time. I will be moving banks, as the atmosphere I experienced today was really upsetting.. Natwest have gone very downhill. Avoid if you can.
March 2021 by peter howarth
Not open on Saturday when people are off work but open week days when people are at workWhat a waste of time
December 2020 by Irfan Arif
Best banking app by far. Everytime you visit branches, the customer service is an exemplary.
December 2020 by Ann Baker
Visited the branch on Tuesday the 19th of May. All the arrangements regarding Covid 19 were exemplary, especially the wonderful staff. THANK YOU!
December 2020 by Kay Michelle
Lovely staff, I have bad anxiety around strangers due to mental health problems and PTSD but I feel safe in there.
September 2020 by Karen Tickle
You can not even get into your own bank statements. verificiation codes to old number. Then told to to register your account all over again online. Nightmare not seen my bank statements for 10 days
June 2020 by CallumC-85
Had two issues to deal with, spoke to two advisors in the Burnley branch who were extremely helpful and sorted the situation straight away.
August 2019 by King ??Ù?Ù??
Worst Natwest I have been to. Went in just for a statement, the old lady with the clipboard told me to sit and wait, waited for more than 20 mins no one came.
August 2019 by Alan Cotterill
Like with most banks, if you actually work for a living - it's not open when you need to deposit cash etc. A brief window on a Saturday morning is all you get.
