October 2023 by Max Smith
Very up to date premises very helpful staff
September 2023 by Louise Raynor
HSBC as a whole - reducing opening hours and counter service so that you cannot access help or your own money. Deliberately making it difficult for those who actually want to bank. Replacing people with machines and making it so that if you want to draw out a large sum of your own money, you have to take a day off work and travel to one of two branches in our "local" area (Bolton or central Manchester, which is neither local or easy to get to) to get your cash - costing you time and money. From my experience, incorrect information is regularly given over the phone.
August 2023 by ang power
Open on Internet details. Closed when you get there. Its great that a branch is open but given the area it now services people are travelling quite long distances to use it. A sign on the door is not adequate. The Internet opening hours should be updated
August 2023 by Robs Repairs
Closed? told to goto another branch like Blackburn. Clitheroe. Etc.
April 2023 by Gemma Smith
Terrible customer services , they don?t help you at all
August 2022 by Marc Duffy
I now only use this branch if I am desperate! My gripe with HSBC Burnley is pre-Covid. I have been a commercial customer with HSBC for 10 years and always found them helpful with their counter service. On one occasion, the counter marked as business customers only was unattended but not closed. So I waited 10 minutes while staff were around until the woman behind the glass at the other position said the business counter was closed and I'd have to join the queue for her. This was, by this point, reaching towards the door. Reluctantly, I joined the queue and waited and waited, getting nowhere after around 15 minutes. I then addressed a staff member at the podium and demanded to see the manager, totally appalled with the lack of customer service. I was told to wait in in the area marked as "HSBC Premier", where I could have helped myself to a pod coffee if I wanted to. Over half an hour later, the manager eventually showed up, invited me to the private area and asked what my problem was. Like she didn't know?? The problem was the business counter was closed for no apparent reason (when staff were around that could have opened it). That there was not one apology by staff for me wasting an hour in there. That HSBC now see if fit to remove all their counters from branches to make them "digital only". I am a business that needs cash/change. To only be told by the manager that there's nothing she can do and I should instead go to the Post Office for my change! IF I WANTED TO BANK WITH THE POST OFFICE, I WOULD HAVE OPENED AN ACCOUNT WITH THEM 10 YEARS AGO!!! I still bank with HSBC. I received an apology in writing from their customer service team at head office. There is still a programme of branch closures and counter replacements, so nothing is going to get better. I, for now, travel to the HSBC branch at Clitheroe (an extra 9 miles) where they still have a counter with friendly staff - mostly older that have been relocated there, and who have a better customer service ethic than the younger ones pratting about with an iPad at Burnley. I just fear that the Clitheroe branch doesn't have long left as the town has already lost its Santander and Yorkshire Banks and the Barclays is due to close in September '22.
July 2022 by Ben Dixon
Closed early
July 2022 by Scott Simons
So hsbc decided to shut the branch after I just opened the account that was a waste of time now I?ll have to close an account I just opened!
July 2022 by SAJID LUNAT
Need more staff. Why don't they employ more. Waiting. Waiting.
July 2022 by Claire Howard
Couldn't pay in using machine so assistant was very helpful
May 2022 by Amor Digital Now
BRANCH IS ALWAYS CLOSED AND THE HOURS ONLINE ARE INCORRECT WHICH. HAS RESULTED IN BEIN UNABLE. TO DEPOSIT A CHEQUE!POOR. SERVICE AND NEVER. AVAILABLE!!!
March 2022 by Jamie
Restrictions lifted weeks ago yet this bank still operates Monday-Friday closing at 4 pm daily without an outside ATM to deposit money, good luck trying to put money in your account if you?ve got a day job like the vast majority of us.EDIT: they?ve changed the opening times, it?s 10-2 mon-fri, even worse
January 2022 by Emma Hacking
This branch is never open! I have travelled a 15 mile round trip 3 times since the middle of December to access counter services and every time it is shut! Today I checked the times on Google, updated by the bank themselves, before making my journey. According to Google they are open until 4.30pm all week, but when I got there (before 4pm) there was a sign on the door saying they close at 2pm all week. Extremely shoddy service - stop using Covid as an excuse for not being open!
January 2022 by Rodica F
Website is not updated correctly its says is open but on the door is that they will be closed till 4.Jan
December 2021 by Joel Makinson
removed their counter so we can't get change, open for 3 hours a week and their overnight paying in machine is broken so now I'm having to waste my afternoon travelling 10 miles to another branch. HSBC is discriminating against real people who want a human interaction. This bank is dead don't waste your time. I'm moving to a bank that values its customers not push them out incrementally. Your hubris will catch up to you.
