January 2023 by Brad Thompson
The prices on books is very overpriced.I understand it?s a charity and you want to raise as much money as possible, but they will be sat on the shelf for a long time with these prices resulting in no money being raised at all because nobody will purchase them.Other charity shops have much more competitive prices and they are also using the money to raise for great reasons, so I don?t believe this to be the excuse for such high prices like you have mentioned in one of your previous reply?s to a recent review.
October 2022 by Mark Wilson
Overpriced! £5.99 for a set of yankee candle t-lights that I 9nly pay £4 new , £2.99 for scratched run of the mill cds ? Who ever has done your pricing structure really needs a wake up call , it's in the middle of Burnley not the middle of knightsbridge , no wonder you see the same stuff sat oh shelves for weeks on end
December 2021 by Laura Harrison
You dont even deserve 1 star, absolutely disgusting customer service how you let your staff speak to customers like that you should be ashamed of yourselves, lied told me they rang me when they didn't no misscalls or emails to inform me nobody would me coming to collect 10 bin bags that are now just sat there in my kitchen, absolute joke, sort your disrespectful staff out.
September 2021 by Brad Ashworth
Firstly I understand this place is a charity, but their service is abysmal. I ordered a substantial amount of new furniture from them, all matching, but some of it had to be ordered in. They said it could take up to 6 weeks, so I duly placed the order. After around 6 weeks had passed I hadn't heard anything from them. I then called them (which they didn't answer). Left them a message still no response. Tried to contact them again later this time they answered. They knew who I was (so had obviously listened to my earlier voicemail) and told me that they didn't know when the furniture was coming due to Brexit delays. I can understand this being a viable reason but their complete lack of communication is terrible. I would take your money and custom elsewhere to one of the mainstream companies for the hassle it will save you.
January 2020 by val. gas.
GREAT BRANDS GREAT PRICES. British Heart Foundation (Paradise Street/Burnley/Lancashire)
