January 2024 by Simon Bond
All pretty good really. There are areas away from the play area so if you?re not going for that you can easily be away from it.
January 2024 by Jacky Nuller
Didn't expect much as heard some harsh reviews but staff lovely food great very
December 2023 by Nicola Dickinson
We had our Christmas Dinner here a family of 9 people. The food was amazing the staff worked really really hard we couldn't fault it
December 2023 by Myfanwy Mcmillan
Food was not fit to eat one off the staff was very
December 2023 by Patrick Barron
Stayed there for a couple of weeks absolutely went out they way to make our stay a great experience the staff were excellent special thanks to zoe krystal and holly the company should be proud of
December 2023 by Lucy Malatesta
Rachel from the carvery and Katie from the play area are amazing, we come every Sunday food is great and service
December 2023 by Callum Krzysik
For the last few years since I became a single dad my kids have loved the Sunday tradition at ?Queen Vic?. They feel like part of the family, the staff have always been nothing short of amazing with beaming smiles and creating a welcoming atmosphere. This would be 10 stars if I could for everything from kitchen staff to front of house and their focus on making customers happy. My kids will never grow out of the Sunday mornings at Queen Vic with their dad.
December 2023 by daniel monaghan
One of the staff who took our order was abit abrupt tbh. Maybe its because we turned up for breakfast 5 minutes before it ended and ever encounter we had she seemed peeved. The food is pretty much average not really anything to boost about. The cutlery wasn't clean nor the plates or cups. Like they had been washed with no soap and was still grimey. Won't be attending again.
November 2023 by Helen Beckett
Went for my dad's birthday.20 of us. 5 meals missing we had finished before they got there meals they had to wait over 20mins because apparently not all the order went thtough even thought the member of staff read it back.
November 2023 by Rachel ?Mummy? Johnson
Went with the family and the food was really good but please don't ask them for coleslaw. Don't think they know how to make it,
October 2023 by Jean Clarkson
Called in with our granddaughter so she could burn some energy off, we had Steak and ale pie, mash and peas, Gammon and chips and Sausage and mash and free refills on hot drinks and coke. Cant complain really about anything it was all good hot and tasty....... I'm sure the menu is more or less the same as it was when I last went in over 5yrs ago
October 2023 by Sean Larner
This place is absolutely shocking. Fish looked like it had been cooked for hours the mash looked and tasted like cardboard. Also the staff that worked there was sat at the side of us slagging another member of staff off for putting in a sick note. Avoid it at all costs. Gone well down hill. £30 for 1 adult and 2 kids meal unbelievable ?
October 2023 by Darryl Baker
I was disappointed at the service offered by the staff. When we were shown our table we were not informed that the carvery had closed which meant we lost our place in the queue. There was too much chitchat between those at the bar and customers which meant customers were waiting too long to be served. The food was totally unappetising and it's presentation was poor. Truthfully I have great difficulty in giving you one star. I don't think you deserve any. I will not be returning as a customer. I recommend you train your staff how to serve customers and how to present food. Even so the food I had was bland.
October 2023 by ST
Where to start...Food. Our latest visit for food found me having to return both garlic mushrooms starters twice, mushrooms on both plates were ice cold on the inside. On the first return I asked that they did not serve the same mushrooms again but it became clear thatat the point the manager was explaining why they were cold that all the food thermonitor probs were not working on that day - lucky someone want extremley that day?Cleanliness. The Queen victoria pub in Burnley level of cleanliness leaves much to be desired. In fact I woul go as far as to save, and certainly when it comes to the beer garden it has much in common to the local tip. I don't think the beer garden has seen a brush and shovel since the concept of 'sweeping' was invented. To the staff of the Queen Victoria... Nah, to the those who sit in their ivory tower, the big cheeses, those sat in the boardroom, you who actually make the decisions - to those who clearly do not care about the customer experience as long as the money keeps flowing into the company's coffers. Get up and make an effort to visit each of your establishments and see what a shoddy, lackluster, uncaring, 'I can't be bothered' set of staff are employed - at least at your Burnley location.The bar. Recently my wife and I visited the Queen Victoria at Burnley on a Saturday afternoon as is our habitat and on arrival was presented with the reality that the neither did the bar have any wine nor my preferred beer. I mean... No wine at all!Generally I can only conclude that either your staff are incompetent, your organisation is incompetent or alternatively and simply non of you actually care?Two points to note please1. Don't offer me anything in the way of compensation - I WOULD NOT EAT AT THE QUEEN VICTORIA BURNLEY even if the Virgin Mary herself invited me back. My advise is just do right in the first place!2. I am an experienced operations manager, if you need help let me know.
September 2023 by Peter S
We had another fantastic afternoon the beginning of September at Queen Victoria in Burnley with our son, daughter in law and our 5-year-old granddaughter. A big thankyou to Crystal & Chelsea for dealing with our food and drink orders, and in particular a big thankyou to Hollie who looked after us in the play area. Our visit was truly enjoyable. The service was first class and the food was delicious we had Lasagne, Bangers and Mash. Gammon. Fish n Chips & a child?s meal.So a big well done also to all the kitchen staff. Me and my wife visit the Queen Vic at least once a week and we have a bonus card Which makes the already good value even better Many thanks Pete & Chris
