March 2024 by Shama begum
Bad Service I call them today I told her I can?t log into my Asda rewards. I wake up I want to use my £6 coupon I call them they didn?t care about it and I can?t make other accounts I use blue light card I would say they just lost a customer never will shop they again
March 2024 by Jahanzaib Shakir
Amazing sevice given by Ben, truly amazing worker and he made the whole experience a lot easier.
February 2024 by Lozdog ?LozDog? simo
Wish could put 0 stars. The staff are lazy they cba ordering 1 simple thing. Thru can have about 10 different kettles but can't even have 1 chocolate fountain. Ruining my valentines plans. thanks alot!!!
February 2024 by Gill Clark
Order placed by single mum of 2 at 12.30pm cancelled at 4.30pm but money taken leaving family 4to5 days until money returned disgusting shame on you
February 2024 by Alan O'Callaghan
Asda 101 what more can you say,only negative,they've put alot of resoures in self checkout,Queue's possible
January 2024 by 111kingston1
Decent.
January 2024 by James Barber
Car park very badly maintained often with missing or loose metal grids which are a health and safety hazard for customers. More often than not be prepared to get hassled for change as you enter the store through either of the two entrances which is not very pleasant.Added doors to all the fridges making it really hard to find what you want to buy as the glass reflects. You then have to fight with the doors as they try to swing back on you. Aisles are the same size as before, so if there are a few people about it's chaos and you've no chance of easily getting to what you need. Late at night they turn the fridge lights off to make it even more difficult to see. It might be eco friendly but it makes for a very poor and frustrating shopping experience and in my opinion is a ridiculous badly thought out decision.Hardly any tills so enjoy scanning all of your own shopping increasing the profits of Asda as they have to then employ fewer staff. Also recently installed massive chrome fencing as you enter, just to make your shopping trip even more difficult and unfriendly. The Shop and Scan handset did not work this evening and I was told to get another which was exactly the same - what a waste of time. If you scan an item to find out the price and don't buy it or goodness forbid change your mind and delete an item, the system selects you for a 'quality check' where a member of staff then has to go through all your bags scanning random items to make sure you're not a thief! Embarrassing and also a hassle. Did I mention prices are often missing or unclear?Stock availability really poor, if you go of an evening then expect to see quite a few empty shelves. If you go to Colne or Accrington they will probably have what you wanted - it seems to be an Asda Burnley issue.Prices have gone through the roof and stayed that way, Aldi is cheaper on many own brand items and an easier shopping experience all round. Instead of cutting prices, gimmicks like 10% back on certain products or spin the wheel and win 50p! have been rolled out. To get this you have to use the Asda Rewards app every time you shop. The app is not very reliable and sometimes you don't receive the advertised bonuses/rewards.To top it all off I was there the other day with my young daughter who was feeling unwell. We tried to use the disabled toilet but this was locked! no problem when shopping in Tesco.To summarise, Asda have completely lost their USP. I hate food shopping and Asda Burnley is always a horrible experience!
December 2023 by Michelle Andrews
In times gone by I loved shopping at Asda but not anymore..The self scan AI machines that digitally film you as you scan your groceries are a farse . It is up to me as an individual if I wish to be monitored when I'm shopping .I put a bag over the screen so I can't be filmed , the older lady with the glasses behind the tobacco counter aggressively took my bag off the screen and proceeded to tell me off like a school teacher , I do not appreciate a staff member trying her best to make me feel uncomfortable . I told her it's my right to do as a I please as Asda DOES NOT have a legal licence to film it's customers without consent . I proceeded to put my bag back over the screen and got verbal abuse about this. The same woman then refused /being awkward with me to cash my scratchcard with an attitude.Going to get food for your family should not be made this much hardwork and I think that the lady needs to work on her customer service and do her homework on the law of being filmed against your willI have now boycotted Asda as I feel uncomfortable and will not be spending my money there in the near future .Tesco is a much better option for me
December 2023 by Emad Uddin
Lovely store can always find what l want and prices reasonable...
December 2023 by Mel Kinnear
Walked away today for first time ever. One till open and massive queue. When I asked supervisor?? if she could open another till she replied No staff and if you want to complain see bosses. Then she walked away. Back of her jacket said HAPPY TO HELP. This sort of thing is a constant problem at Asda and they obviously don?t care that some people want to use serviced tills rather than self checkouts. Everyone I speak to complains but nothing ever happens. Today was final straw walked away and went to Sainsbury?s and had a much better shopping experience. I would recommend it to all Asda shoppers.In response to your request for more infoTime of visit was about 11.00 am Wednesday 22 Nov and i?m sure you know who your shopfloor supervisors are
November 2023 by John Mackey
Good parking. Trolleys work.Staff very helpful and easy to approach. Checkouts both, manned and self serve easy and quick. Decent prices.
November 2023 by Diane Cleasby
Great place to shop to save your spending. Staff helpful. The cafe staff are so lovely and menu options good and inexpensive. Kids eat for £1 and pensioners soup roll and cup of tea for £1. Asda certainly look after the community. Well done. ?
November 2023 by Lydiafgmp . Murray
Staff are rushed off their feet here short staffed daily takes up to half hour to collect parcels feel sorry for the staff as they are the reason your store runs without their defication its nothing not the tidiets of store but good stock littke expensive on some items toilets need cleaning more often
October 2023 by Diane Barker
Clean and well stocked store with great variety. Staff friendly and helpful. Self checkout easy to use.
October 2023 by Stephen Pattison
Many times, we try to park i one of the many disabled parking spaces to find most taken by cars with no parking badge when we ask anyone in store we are told it has nothing to do with then and to get over it as a result many disabled drivers will not use the stores