March 2024 by Nikita Frankland
Absolutely appalling hotel dirty mattress, dirty duvets, dirty bathrooms dried wee in the shower, it?s also absolutely freezing in the rooms the rooms also smell awful paint coming off walls just an absolute disgrace of a hotel would not recommend!!
March 2024 by Tina Apple
What an absolute disgraceful hotel.Never seen or been in a hotel so vile.Everything was so dirty and everything stunk.The building needs knocking down.They don?t pay staff either. Money grabbers
March 2024 by Shauna Simms
They don?t change beddings and the rooms are absolutely disgusting.The laundry room is full of dead cockroaches.Needles underneath the beds.They don?t pay staff either. Will just hire people let them work for a week and not pay them.
November 2023 by Ricky Jn Pierre
The room was very cold ! The receptionist said she isn?t turning the heater on because it?s pricey as the hotel is not fully booked. This is ridiculous in the winter season. My wife and I had to freeze last night.They did not offer anything to help so we cancelled the remainder of our stay.Poor staffing and care for customersStay away
November 2023 by Bertha Francis Eliotte
Horrible rooms. Dirty and cold. She did not even provide hot
November 2023 by chikirah mathurin
The hotel room was freezing cold. We could not sleep because the woman who runs the hotel said that the hotel only turn the heating on at certain times but even then it was not turned on. They had no hot water so we could not shower. She knew that so she offered an extra duvet. The one she left was so dirty that it could not be used. She was unprofessional and rude and I would not recommend that you use this hotel as we had to check out and book somewhere else.
October 2023 by P6443BAhannahb
Went here for a weekend as was going to pleasure beach. On arrival the staff were really nice and friendly. But then it all went down hill from there. When we got to our room it smelt of cigarettes. The toilet had wee on it, dust everywhere and needed a good deep clean. We didnt have any hot water or heating. It was freezing in the room, the blankets felt damp. When we told the manager about this she started arguing with us saying that wasnt true as she had checked the room herself and her so called maintenance man had checked. Wr asked her to come and check while we were there which she did and apolagised as she could feel how cold it was. But by this time our stay was almost over. Do not stay here if you appreciate cleanliness and warmth and basic politeness from staff.
October 2023 by Q813EAvanessap
Grim. Freezing cold room no heating no hot water. Dusty dirty. Cobwebs hanging from the ceiling. Room was so cold the sheets felt damp! Also bad cold breeze coming in through the window. Was forced to sleep in hat scarf and coat which is not right. When explained to staff how cold it was she was quick to go on defensive mode saying the "invisible" maintanace man had been up to look at the radiator. She was very argumentative. Honestly it was two nights of torture. The whole place should be shut down absolutely terrible. Not fit for people to stay in.
October 2023 by A1879YAadamh
Stayed in early October to see the illumination. Staff lie they say the handyman will fix the heating next day. Staff and manager are polite upfront however avoid health and safety reasons . No alternative given. Not suitable for children or humans.
October 2023 by deborahsM9751AF
When we arrived which was very late , the staff where fitnedly and polite. We entered our rooms. And the decor was not as pictures , the rooms where very cold , heaters didn't work nor did hot water. We were told plumber was coming next morning. Again our second night no heating or hot water, again more excuses. I felt sorry for staff as you could tell they were trying to help by sending maintenance to our room. But this didn't seem like a new problem. It is the worse hotel we have ever stayed in. Made my astma unbelievable with the damp and cold of the room. Definitely would never stay again in this hotel.
October 2023 by jackiestockdale69
Very disappointed, needs a huge overhaul, lift not working, room was very small, electric tray with kettle on had water on it looked like the water had dripped from the ceiling!! All condiments where wet! Floor was sticky, no hot water for a shower no heating on a cold evening! You could see damp on the walls & ceiling?s . Would avoid at all costs!
July 2023 by adamwU6412AC
Me and my partner have just got back from a lovely two night stay at this hotel. The room was clean, the bedding was clean and super comfortable. The view was so nice, overlooking the beach and sea. Jo, the manager, was loverly. She was very happy to have a chat with us and couldn?t do enough for us. Every member of staff that we encountered were lovely too. Will definitely be returning ?
July 2023 by Z1577IEsamanthal
This was a shocking stay in a hotel! Do not believe the reviews on there website or the photos it's false advertising! The rooms were filthy and unkept! Dead fly's on the floor! The furniture is grim! And they allowed loud parties in rooms at 3am and 5am Also was not told the lift wasn't working had to climb 5 floors and the most terrible staircase!! Would absolutely not recommend this place unless your 18 to 30 on a stag or hen party
June 2023 by Q3609EFlilyp
Liked · The friendless of the staff was exceptional, could not be faulted. Great on-site parking. Tram stop outside hotel which was convenient. Bar and pool table was bonus. Disliked · When we booked this hotel we expected a lot more of the rooms than we anticipated. The photos looked nothing like the room we stayed in. Cleanliness was a major issue: dust and filth everywhere, dirty towels, unemptied bins, sticky floor, mugs were dirty, coffee stain on side and shower was filthy. Minimal effort was put into cleaning this room it looked like only the bed had been made. Light bulbs were not all fully working, tv remote was not working which proves that full checks had not been made. When we first come into the room the windows were not open which does not explain why there was so many insects in our room? When we come for a night away we do not expect to have to clean ourselves. We did this mention this to staff and they did send someone up to empty bins, give fresh towels and wipe one surface which then shows that the bare minimum is present when cleaning the rooms. The items we discovered by our bed was disgusting (see photos). I could not fault front of house staff however the housekeepers need to meet guest?s expectations when cleaning the rooms.
May 2023 by Sonia Halliwell
Food & drinks: Breakfast was fab
