September 2025 by william Greenhalgh
o2s signal in blackpool mostly around central town to bloomfield is terrible, i dread the 3g switch off because 4g doesnt even work, walking around town is 3 bar attempt as you cannot even load webpages or connect to social media, the prom, nothing at all loads, going down towards bloomfield i have to put it in and out of airplane mode to try and get it to connect to a different phone mast, complained about it all last year to the point they gave us compensation, a year later nothing has changed and o2 refuse to do anything about it, donmt bother with o2 cause you wont even be able to read this review
July 2025 by John
We needed to upgrade our old 3g sim to 4g and keep same number. The staff were so helpful when I phoned them and were brilliant in the shop. So approachable without any hard sell or anything. We did get a simple 4g phone for my elerly partner.Thanks for all your kind help.
April 2025 by Colin Goodwin
What has gone wrong with this company . Firstly the phone didn?t arrive on time , then when pushed to have an eSIM it didn?t work. Visited this store seeking help. Didn?t have a passport on me but had a photo of passport and three other forms of ID . ?Sorry need physical passport?. Absolutely ridiculous. The customer service here is shocking. I?m trying to run a business currently without a phone signal and these idiots wouldn?t help. .
April 2025 by Matthew James
How this store rates lower than cleveleys is beyond me, after a very unpleasant experience with rude staff at the cleveleys store we popped into the Blackpool store and was greeted by Ryan who was very helpful and friendly, if it wasn't for him we would be using another phone provider by now, keep up the good work Ryan and thanks helping me and my Wife choose the right phone ?
April 2025 by Phil Naylor
After a nightmare time dealing with o2 call centres and web chat , what a relief it was to deal with actual competent , friendly real people . Brilliant service from start to finish and I will always visit here in future , rather than deal with the call centres .
April 2025 by Kirsty Maye
Lazy staff, I went as soon as it opened and there were a lot off staff members. No one helped me or spoke to me. Awful customer service.
December 2024 by Heather Fielding
There was one specific worker called Lee who was incredibly patient, polite and helpful. He was very pleasant to talk with and answered all of my questions. He was brilliant and will be asking for him again
November 2024 by DRUID DUDE
They only like selling phones any problems with it good luck
I will say there is a young lad in there who is very helpful
September 2024 by Calvan Carrigan
I went to the shop to ask for help. I asked a young lady to ask if she could help me as I locked my phone accidentally. She asked for my pass word which I gave. We still could not get in. So we tried another way . We could not get in . Then it came wow she opened the door behind her and said in a loud voice to her manager. I got this guy can't use his phone which he replied not again. He came out just as bolchy. Gave me a load of grief. It's my fault. With that I left feeling mentally upset what a experience. Sad.?
July 2024 by Kerry
Been using Blackpool 02 for many years, however the last 3 times we have visited store I have been left feeling disappointed.
Went to upgrade my phone and found they were more interested in selling me something I didn?t want, concentrating on what I came in do for.
Asked for help with cancelling an extra, to be told they could not help. Staff are usually a lot more helpful.
February 2024 by Keith Barlow
No better off
November 2023 by Jamie Hartley
The staff are brilliant here. Been in several times, I have multiple contracts with o2 every time I've been in to set up a new contract, ask questions or anything else, the staff have always been amazing.
November 2023 by Bernard Jeffries
Great service at this shop from a guy called Dean,he went out of his way to sort our problem out,I would definitely use this company again.
October 2023 by Chris knowles
Been in to day had a problem they where so helpful was the young man went beyond to fix my internet settings many thanks ?
October 2023 by Mark Sampson
Great personal serviceResolved my issue in minutrs
