November 2023 by Carl Dyson
Went in to collect deposit bags for my employer. Was left to wait over 20 while the lady went behind a door. Then came out with the bags. Then told she had to recheck. Another 30 mins later she came out with no explanation saying how was I supposed to deposit. She Rudely said the post office. The worst customer service I have ever received. Deliberate wasting my and a customer?s time. On what is a branch where the staff do little or nothing to help you.Disgusting HSBC. Vet your employees better.
August 2023 by Colin
Feel sorry for the few staff who try to keep on top of things.Branch has been constantly downgraded and now has NO ability for you to pay in coins !! I received apologies from the staff with the nearest "cash branch" being Preston !!The branch gets zero, the staff 5 for doing their best
August 2023 by Peter Grant
The query i had was dealt in a very nice and quick way by staff member who dealt with my problem.
July 2023 by James Richmond
Without Louise this place would fall apart. Anyone who has worked in a bank who walks in here would be horrified and find it unrecognisable.
July 2023 by Chris Wood
Have been in branch a couple of times this week and found that the lady dealing with me was really kind and polite and helped me sort my problem.
June 2023 by Simon Taylor
Went into this branch to try close my mums account as she had passed away. Had all the required paperwork to do so. Just got handed a leaflet telling me to do it over the phone using a bereavement helpline. Since then, have had a text asking for paperwork to be taken to a branch. Could have done this in first place if staff had been more helpful.
June 2023 by Lorn
Louise gave us excellent experience at this branch well done
May 2023 by Ben Tebay
Very helpfull staff here got my issue sorted.
May 2023 by hexadec
Very rude and unfriendly service. Walked out.
May 2023 by westwoody63
Awful. Rude staff and limited services, waste of time!
April 2023 by Luan Le
I wanted to put some money into my account and I was told that they didn't have any coin facilities. I was advised to go to a post office instead. I've never come across a bank where you can't put money into your account? It's like going to a cashpoint and not be able to take money out of a cash machine.
February 2023 by Kabilan Kanapathippillai
Went in there to withdraw money, there was only one staff working, nearly waited a hour to be called there were long queue behind me us well.VERY VERY BAD CUSTOMER SERVICE!!!
February 2023 by Khaled Aspin
I have never experienced this level of customer service at HSBC Jamie Hellemink is incredibly professional and very pleasent to deal with.
October 2022 by Jim B
Awful. Useless staff. Machines don't work. AVOID.
October 2022 by Dopey Denzel
Called in a couple of times this week to close/open accounts. Although I had not booked appointments I was seen to quickly. Bradley was a credit to the company, professional and approachable. Thanks.
