November 2023 by Valetie Davidson
The lady was lovely took time to help me nothing was too much trouble it was a pleasure purchasing from her
November 2023 by Hazel Woodhead
Tommy - Blackpool sales rep was very helpful & very knowledgeable. Not forceful selling but able to guide and explain.
November 2023 by Glenis Stott
We bought a fabulous bed and mattress from Bensons, with help from very knowledgeable staff in the shop. The delivery went well and we are very pleased with the whole service.
November 2023 by Joshua Johnson
Came in for a look at a bed last week, Julie was excellent in showing us options and Tommy finalised it getting us a great price and both showed amazing customer service along with a good laugh and a joke. Highly recommend
October 2023 by Sheila Bloor
When the original bed was ordered we were told it was in the sale , we were not told it was damaged in any way and thankfully the delivery men had more morals than Bensons and rang to alert us that there was no bottom to the bed and it would need welding. I think at a full cost of £1050.00 this is absolutely disgusting. It took calls off both my daughters to get any sense out of your staff and when eventually progress was made a 10% discount was offered off another bed. Absolutely disgusting when an 81 year old has waited 2 weeks for a new bed to be informed that it is broken and you could offer a slight discount off another bed. I will be reporting you to trading standards.
October 2023 by Janette ?Mad dog lady? Emlay
Absolutely disgusting treatment towards my 81 year old mother. She bought a mattress and sale bed frame. It was to be delivered 2 weeks later as I was in hospital and wanted to help with my husband to make the bed when it arrived and was built. The morning of the delivery, they rang my mother to say parts of the bed were missing and it needed welding. Mother told them to not deliver the bed. After numerous phone calls to a useless customer service, my husband and I took my mother to the blackpool shop to see about a refund and to buy another frame. Mother found a beautiful frame, paid another £200+ on top of the £1000+ she had already paid for half a bed frame. When this was delivered a week later, it had to be built so, she had to pay another £50 to have it built only to find there was no mattress. They had forgotten to pick up the .mattress when they went for the bed frame. So, my husband and I then had to go and pick it up ourselves in our van. Good job we had a van as well. Nothing was done. A lot of apologies but it doesn't make up for my mother being in tears for 3 weeks because they messed everything up. Absolutely useless and disgusting how they treated my mother. Don't bother buying anything from blackpool shop because you may not get all or any of your order.
August 2023 by Natasha Cocco
The best delivery drop off we?ve ever experienced. Mick & Kelvin were amazing, so friendly and we?re done in 5 mins! Thank you!
August 2023 by Zane Aizbalte
5 stars for customer service. Thanks to Monica we got all we needed in one store. Give her a raise please.Edit: two weeks after ordering bed and mattress they moved delivery date 3 months forward with no reason given. Ended up jumping through hoops to get a full refund. Staff at Blackpool shop were the least helpful. Still leaving 2 stars for the initial experience.
August 2023 by Gillian Smith
Excellent informative staff who helped us make our choices without pushing items on us
June 2023 by Graham Hoadley
New mattress ordered and delivered within three weeks. Great comfortable bed now. Delivery process was exemplary with ample prior notification and updates.
June 2023 by Michael Allanson
Replaced mattress under 40 night comfort guarantee. All shop staff and delivery drivers very helpful. New mattress and base very comfortable, slept very well.
June 2023 by Sherry Brooks
Excellent 5 star service in the South Shore store in Blackpool. Excellent range and knowledgeable, friendly and efficient staff.
June 2023 by D. Pattinson
The team here were professional, honest and very easy to work with. I can certainly recommend this business
May 2023 by Mark Jennings
Brilliant service & the delivery team went out of their way to get my new mattress up to our 3rd floor apartment. Nothing was too much trouble for them & they were courteous & polite throughout. Good experience for us.
May 2023 by Susie Wakerley
Sarah was very helpful, professional and knowledgeable. Together with the pro technology we were able to choose the most suitable mattress / bed. Highly recommend Bensons.
