January 2024 by yas d
excellent service with a smile with realistic waiting times. the use of an OCT scanner is definitely worth the extra payment of only 10 pounds. definitely recommend blackburn specsavers. the staff are extremely professional and pleasant.
January 2024 by Harriet Blue
Rushed examination, Incorrect prescription given!. Lenses scratched on both pairs within 2 weeks of receiving them!. Pressure to look and choose frames, straight after eye exam. I feel this Company is money driven and focused on maintaining their franchise name, but not worthy of such status. Joint venture partnership - Each store is part-owned and managed by its own directors, who are shareholders of their own businesses.
December 2023 by marie roberts
Love my new glasses and the style I have picked.
December 2023 by Maxine McLoughlin
I called specsavers in Blackburn Mall as I had a eye infection (which turned out to be an ulcer) thankfully the opticians fitted me in the same day. When the optician did the check it turned out I had an eye ulcer. I was given treatment to clear the ulcer and an appointment in 5 days which showed the ulcer had gone. Fantastic treatment from everyone that helped me especially the optician at Blackburn specssavers. I always have my eye tests here as they are throrough
November 2023 by Maria
"Customer service" supervisor doesn't know Customer service. Very rude and needs training. Really let's the opticians down as the service otherwise is great.
November 2023 by Sheila Kay
The whole experience of my visit was relaxing, caring, informative and totally professional. Not many things have this high calibre these days.
October 2023 by Robert Cox
Apologies for the poor review but one member of staff spoilt the good work of the others . Disappointed to say I have come away without my glasses . This is not a reflection on the rest of the staff and service ,just good luck if you get this particular person. Not helpful,rude,pushy , rushing to get you out the store,incorrect working out of the costing of an exchange and generally unpleasant and unprofessional.Never again !
October 2023 by Aftab Hussain
Recently i have not had a good experience with the quality of glasses. First pair the frame lost its colour not long after. Second pair the glass has scratched pretty badly. I have been a customer for decades but now thinking of going else where. No reply to my complaint via email.
October 2023 by Abraham John
I have my left eye problem, optician examen all eye test very detailed, Excellent service down they're given good advice in future what happened, what needed further preparation. I'm very satisfied optician opinions and services.Thank you so much
October 2023 by Damone Wraight
This is not my local as I was out of town shopping in Blackburn. They accommodated me for a quick repair without any fuss or waiting time. Thanks
September 2023 by Lamees Al-Najafi
Very helpful, they accepted to see me on the same day on very short notice, as an acute caseMy eye was painful, red and watery, they referred me to Burnley to eye casualty. I didn't pay as it was acuteI would like to thank the whole staff for their support and cooperation
September 2023 by Sheila Sagar
Very pleased with my latest glasses. Test I received was very good and staff very helpful in assisting me to choose new glasses.
September 2023 by Philip Tyers
Careful attentive knowledgeable staff, backed by modern equipment, leading to good eye care.
August 2023 by Yunus Patel
It was excellent from start to finishI rang up but no one answered so hung up. To my surprise they called me back but I'd booked online anyway.On the day they were very good and attentive.You can tell everyone is trained to a high standard.
August 2023 by Janice Tunstall
Excellent service from arriving to leaving I was checked in by pleasant man called Ben another man( sorry I forgot his name) did my eye/OCT scan he explained the procedure as it was doneMr Yasin Patel was excellent he was very welcoming he put my mind at ease he explained the eye test listened to my concerns he showed me the scan and explained the macular he referred me on for a procedurethere was no waiting everything ran smoothI would recommend Specsavers Blackburn Lancashire
