March 2024 by Bushra Siddique
nothing really atract me %50 sales was crop
December 2023 by Matt Haworth
Nice, good range of sofas, staff helpful when you want them, don't pester you and no hard sell. Visited a couple of times to check out the sofas and both times where hassle free.
December 2023 by Zohaib Sadiq
if i could give this company 0 stars i would! had the most horrific experience with this company would never recommend to anyone the staff pretend to care when it comes to making a sale and taking your hard earned money but after that point the "amazing customer service" disappears! they scammed us into purchasing a sofa bed without explaining any risk associated with the build of the bed and never asked us anything at all about dimensions or measurements of our room. They charge a shocking fee of almost £100 just for delivery when it was time for our sofa to be delivered we learned the sofa would not fit through our doors they took the sofa back and gave us little to no directions on how to proceed we visited the store from which we made the initial order and the staff were not helpful at all specifically Nash and Mariya were trying their best to avoid us and literally told us there is nothing at all they could do and directed us to customer service who were equally rude and useless they told us we owe them a 40% fee of £600 just to order a new sofa?!? and advised our initial deposit of £400 would be lost unless we buy another sofa from them? not only have they robbed us once but now want us to pay an additional fee this almost feels like blackmail! they are forcing us to pay £600 in one bulk payment by the end of this month and offer no options to pay in installments their only explanation was "this is part of our policy there is nothing we can do we do not have a returns policy" such an awful company i would not recommend this place to anyone save your money and go elsewhere! In the future i will be trying DFS
December 2023 by Haroon Sadiq
Would give this place zero stars but unfortunately no option. My mother selected a sofa from here. When the sofa arrived the first time it wouldnt fit and was taken away for delivery on another day. Today they brought the sofa again and again the same issue. At this point we just wanted to walk away and I would obviously expect some kind of cancellation fee. However, I cannot believe what I was told by customer services? they said that we would not only lose £400 deposit but also had to pay an additional 40% of sofas price on top! So £1000 for NO sofa! Absolute SCAM as not only were we NOT told that we couldn?t return. But no information regarding sofology policies were presented prior to the transaction. This is ILLEGAL!!!! I would stay away from Sofology at all costs unless you fancy being scammed.
December 2023 by Maryam Khan
Awful customer service experience!! No need to say "apology for any inconvenience, if you need any help contact such a service" no one helps you. In store or customer service. This company is just a money making scheme, robbing our money in bored day light. I've never heard of a company that doesn't have a refund policy. This is just a huge fraud of a business. The outcome being to force us customers to buy a sofa we no longer wish to purchase. What happened to having a right, being helped, or being treated with respect as customers who are the sole reason to why sofology exists... This company is atrocious and deserves to go bankrupt or get shut down.
November 2023 by Linda Webster
unable to help due to person being ill in hospital and not letting me get the delivery date because I was not on list of people
September 2023 by Josh Allen
DO NOT BUY A SOFA FROM SOFOLOGY. we spent £7,000 on a sofa, only for it not to connect together, and when we called - they said ?it?s a natural material, what do you expect? SHOCKING ! Never have I ever bought a sofa where each piece doesn?t slot together ! Parts are sticking out more than others, the cushions that you actually sit on are too small and there?s gaps down the sides. The whole sofa is just awful and they sold us a dream and we got a nightmare. It?s like they?ve taken our money and don?t care now ! Will not use this appalling company again. Should be ashamed !!
May 2023 by Sarah Curry
Once we entered the store we dealt with Maariya when purchasing our new sofa. She was extremely knowledgeable about the sofas, was very helpful, had amazing people skills, explained everything and wasn't pushy. I would definitely recommend purchasing from this store, all the staff that we seen were so polite.
May 2023 by Dets Clough
We called in the week looking for a corner suite and was helped by Irfaan. He gave us good ideas and showed us around to which would suit our home. I must admit he was very patient as I kept flitting to one n another but he wasn't pushy but was very helpful and lead us in the right direction.We went home and thought about everything he'd told us and ordered on line. Thanks for all your help.
April 2023 by shannon gavin
As soon as we entered Sofology Nash greeted us and showed us around. Nash informed us of everything we needed and was brilliant throughout. Can?t wait for our sofa to arrive now!
March 2023 by A Nagori
Nash was fantastic! She helped us to choose the right colours and gave us good advice for the sofa choice and needs. She was great!
March 2023 by Graham Couch
Lovely lady and very tentative but the old ?sell them warranty? is still apparent, £15 for carpet sliders?? £99 charge for delivery is expensive. I?m concerned about the reviews about poor quality, we?ll see. Apart from that, yeah great ??
March 2023 by shahmeer shahid
Just purchased a sofa for my mum, Nash was super helpful, patient and friendly!We had a brill experience at sofology today.Highly recommend.Thanks nash
February 2023 by Liz Mattison
Nashrin was very professional, friendly and helpful. We enjoyed our experience and bought a sofa which was chosen with lots of guidance from Nashrin. Very pleased with our whole experience!
January 2023 by Emily Denton
My dad and partner bought a sofa today . The lovely Nash was absolutely brilliant, so welcoming and gave us all the information we could need, even went above and beyond by making us a brew!! Absolute credit to the company, deserves a bonus!!
