July 2025 by sakeena sadiq
Waste of time haven't still got my card renewed waiting over a month been with this branch over 25 yrs gone proper down hill rubbish customer service say one thing on phone and another in branch I'm disabled and they have no service for people with disabilities I can't make it in branch to pick up my card went in eventually in agony on crutches to find my card had not arrived as they had cancelled first one reissuing it again without informing me ridiculous soooo disappointed been a valuable loyal customer this is what I get in my late 50s time to change banks I think
Wouldn't recommend to anyone our branch in blackburn very disappointed with you.
August 2024 by Keith X
Got help from Tracy who was so friendly, helpful and knowledgeable.She was patient and couldn't do enough for me.
Thank you for sorting my problem out.
July 2024 by Roy Davison
Always received great service at the Blackburn branch. Special mention to Zabair very nice gentleman.
June 2024 by Paul Wilson
Ange at Blackburn branch was very helpful and polite
June 2024 by julie ward
not the best service when the Darwen branch was open they were wonderful with everything and would go above and behond to help then they closed so went to blackburn some of the team are lovley 1/2 of them not so i will not go in that branch again EVER
October 2023 by Lyndsay Haworth
Ita gone worse since the refurb.Always a long que. Never enough staff on.Never any change available.How does a bank not have any money
August 2023 by S.P
The staff can be helpful - if you can get in there.
Appalling opening hours for customers, open at 9:30am close at 3pm & no Saturday opening.
Pretty much managing to avoid having any availability for working people whatsoever. Awful.
April 2023 by Des Des
Went to draw out some money and I forgot to ask for £50 denominations, I then ask the cashier next door (Asian) to ask the cashier that I was dealing with (Caucasian) to see if she could get me the £50 denominations, she was initially ignoring me and then eventually looked at me and said she will ask , she took her precious time then went to her colleague and said '' he wants £50 pounds or something like that'' I thought her rude , she then slide to the side and whispered to her colleague maybe something around the line ''not to give him'' , absolutely poor service , in the first place I wasn't asked what denominations I needed it in , I wasn't even told how much was in each bag of money ,I wasn't asked if I would like it to be counted in front of me , I had to ask if the machine counted it , all round poor service and considering I have been banking with this bank for a very long time I expected better, wouldn't be going there again to be honest.
August 2022 by craig gibson
Santander blackburn was a helpfull bank as was Darwen now it's rubbish anybody working can't get to the bank because it shuts at 3 pm why .if you take a day off and go to the bank they tell you to go on line is that not discriminateing against people who haven't got or can't use a computer what are these people to do
July 2022 by Des Reece
Went to draw out some money and I forgot to ask for £50 denominations, I then ask the cashier next door (Asian) to ask the cashier that I was dealing with (Caucasian) to see if she could get me the £50 denominations, she was initially ignoring me and then eventually looked at me and said she will ask , she took her precious time then went to her colleague and said '' he wants £50 pounds or something like that'' I thought her rude , she then slide to the side and whispered to her colleague maybe something around the line ''not to give him'' , absolutely poor service , in the first place I wasn't asked what denominations I needed it in , I wasn't even told how much was in each bag of money ,I wasn't asked if I would like it to be counted in front of me , I had to ask if the machine counted it , all round poor service and considering I have been banking with this bank for a very long time I expected better, wouldn't be going there again to be honest.
March 2022 by Dunc
Friendly, professional staff
July 2021 by Zainab Patel
Very happy with the service I received over the phone by a staff member named Maria. She was attentive and did her best to sort the situation as much as she could without making us feel as though we were a burden. I am sure that she is like this with all her customers. A very nice helpful and friendly staff member. Despite the situation she made us feel at ease in ensuring that she is doing her best to get it resolved which in itself was a great help. She was professional in the way she handled everything and asked her advisors for help when necessary which meant we were getting the correct information. Very good customer service!!
July 2021 by N P
Very disappointed with the service received at Santander Blackburn. We have been going round in circles with staff. What the staff say in store does not match what staff are saying over the phone. Shocked at the way the situation has been handled. Just trying to open an account is taking upto 5+ weeks to sort. No body is willing to help. They are claiming they no longer do face to face appointments where they open up an account for us but are more than happy to sit us down face to face to give us the wrong information about the situation which has put us back weeks. The staff at the blackburn store are unwelcoming and refuse to sort out a matter that has been ongoing for weeks. As a result of this no other bank is able to open an account for us. Santander staff need to be made more aware of how their store runs and their policies as wrong information is frequently given out to customers.
July 2021 by Sam Wild
All female staff are on a power trip! Training required!!Calm yourself dears, you?re a customer service advisor!!!
July 2021 by Helen Holstead
I like the staff at the black burn branch very and helpful
