November 2024 by Liam Liam
Slow incompetent and shocking service
November 2024 by Steve Bone
Had to wait over 15 minutes for order to be prepared. Even then they brought it as an eat in rather than a takeout. No apology for the wait.
November 2024 by Mobin Chacko
Good service, typical McDonald's
November 2024 by Marc Oliver
I have today after a 12 hour shift decided to use mcdonalds for my tea.
Being curious I ordered a mcrib meal and overall we ordered £36 or just under by pennies.
We ordered this via uber eats order number:
The order arrived and upon inspection of the contents of the bag.
We noticed our mcrib burgers x 2 were not in the bag.
I immediately contacted the store.
The on site manager at the time Jo answered.
Initially I was polite and asked her if I nipped to the store cud she please give me the missing burgers.
In my mind if the food was prepared and we'd ordered them they wud just be sat on the counter waiting.
So I thought ring soon as so I cud get my tea.
Your manager informed me that no she cudnt give me the burgers.
Couldn't provide a acceptable or any explanation as to why the items were missing.
I also asked why she cudnt simply give me the burgers.
All she was prepared to do was hand me a 3rd party number to get them to deal with.
I did go to the store.
Showed her the receipt and asked her again to give me the burgers.
She said there was nothing she cud do.
And then charged me again for the burgers on there own £9.18 for the 2.
At this point I won't lie I was angry.
But I still paid.
And said something that your manager didn't like obviously.
As immediately she went on the I'm cancelling your order refusing your service and giving you a refund.
She didn't infact give me a refund.
And at this point I openly admit I lost it with her.
I will not be returning to this site unless these issues are dealt with.
I want that lady spoken to and reminding that good customer service is a given with such a large company.
And that regardless of rank she shud conduct herself professionally and assist any customers where ever possible.
I also want my money back as I did not receive the goods paid for.
That store is a absolute shambles
The staff are horrendous and there general demeanor is shocking.
I urge senior management to check this place out.
I've been a customer regularly for years and this is infact the worst experience I've ever had.
Now hungry almost £50 out of pocket and feeling very disappointed with you as a company.
November 2024 by Nicolas Ibberson
After waiting over 15 minutes for a drive-through single burger it eventually arrived and was warm at the best . How can a fast food restaurant have such slow service?!?
How can they run out ( their excuse for delay) of cooked burgers when they didn't seem particularly busy inside?
October 2024 by Gop Pog
Meant too be fast food waiting 22 minutes for a muffin which was cold when it came . Staff are so slow it?s unreal . Worst maccies by far
October 2024 by Jamie Finch
This McDonald's seems to have improved greatly recently. We have found it lacking in the past but today we were served efficiently and staff were very friendly.
October 2024 by Sheila Blain
Slow service waited 18 minutes for food
October 2024 by Matt Wilson
For you own sake never order ubereats or delivery from this place. They are so utterly incompetent and slow, they must have 10 people loitering in the kitchen yet massive queues and no progress. Your food will 110% be cold by the time it arrives. Drinks are packed badly and drivers are treated poorly and not even acknowledged. McDonald's truly is the worst delivery restaurant on earth, this goes for pretty much every McDonald's restaurant, stop eating this rubbish.
October 2024 by STUNLIZ LOVATT
Need to improve on bay collection as mcdelivery vehicles constantly using allocated spaces, also need to improve their app connection with this resteraunt
October 2024 by Mr Baird
Very nice service from Phoebe Lambert extremely helpful and polite would definitely recommend this McDonald's
October 2024 by Iona Conner
To say that i am disgusted is an understatement! I had ordered a milkshake and didn't think to look inside the cup before drinking over half of it. And the contents inside were very disappointing.
October 2024 by Kathryn Barton
We was waiting ages for the food and when we got home, we realised they got the order wrong, everything on the receipt wasn't in the bag. Rang up to explain and we was asked to drive back to collect the correct order. No offer for a refund etc. We quickly checked the order before coming home which seemed fine but turns out when we got home they missed an item again so we just cut our loses. Anyway, the burgers in our order were stone cold.
September 2024 by Emma Henderson
17 min wait after ordering at the drive through, uber drivers being served before anyone else, ended up with a barely warm burger. When my partner complained to the server and ask if the food was hot his answer was it?s meant to be. Worst service worst food never eating another McDonald and will tell everyone I know not to go to this branch. This not fast food This not good service. You?re better off ordering online you probs get hot food. Think you need to make choice is it an online service or are you going to also concentrate on the customers that take the time to come to the store.
Parking: Not enough places for people who go through the drive through and get told to park up. You have 2 spaces for this and there were at least 7 people trying to park up because they had to wait for their drive through order
September 2024 by Thomas Haslam
Small friendly place, service a bit slow, food more often than not warm not hot especially the fries I have asked to change for hot ones and staff have obliged. Only two places for blue badge holders but most annoying disabled spaces often taken up by non blue badge holders which I find very selfish and this is not monitored by the establishment
