August 2023 by Jules D
Clean branch with parking directly outside but no counter service at all - how ridiculous. You can't pay in without a debit card for the account you want to pay in to - that's what paying-in slips are for HSBC. Staff busy eating at the main desk - told me to go to the Post Office to pay in and turned their backs on me!
May 2023 by Abdul Rauf Mughal
Excellent banking service
December 2022 by F
I concur with the other low reviews. So many times I went and it was closed despite no notification on the website.Only one paying in machine and no counters. It takes a long time to get anything done if there's anyone in front.The staff enjoy leaning over their podium and having a natter whilst customers wait. Not a very professional attitude I'm afraid.
October 2022 by Adushen Rajpal
Went through during the week and was greeted by Anisha who was very helpful and assisted me in making an appointment to open a bank account.On my visit to open the account was greeted by Ian who was absolutely fantastic, he assisted my wife and I in opening an account and gave us a rundown of everything else, all went seamless and he was quick and efficient, he answered all our questions and even assisted us in a savings account and global account. He was fantastic and overall experience with HSBC was great.
June 2022 by Salma Chopdat
Definitely new refurbished, but no counters.And also just one paying in machine,should have had two paying in machine.So now it take twice as long!!!Not very well planned out.Plus no Saturday opening, proper deflated.
March 2022 by Joel Makinson
Once again hsbc has no care for its customers, closed the burnley branch and the Blackburn branch is only open till 2. This is becoming a joke, I've had to make a special journey to be here and its closed making the nearest bank PRESTON. So this is the final straw for my business, we're done, we're moving and there is nobody to blame except yourself. What an absolute shambles of a company.
March 2022 by Baz ?Baz727? Williams
Came to Accrington on a Saturday it says open till 1pm but it?s closed and not just this it?s the wors bank going
January 2022 by Imy Sid
New look but God they have no sense of direction in the place . Ridiculous waiting times. Not enough staff. They have got rid of the counters. Not enough seating for people wating , no queueing system. What a shambles. Time to change banks i think
January 2022 by Marc Atherton
Maximum amount you can withdraw is 1k as branch is a glorified cash machine. Useless
January 2022 by Mohammed Patel
Arrived at the branch at 4.05pm to find it closed on the board outside and online it shows it closes at 4.30pm on Monday's
January 2022 by Shafiq Khan
Standard HSBC bank. No issues however I was a little disappointed when I came to deposit a cheque but the machine was out of service ?
September 2021 by bleblel91
I took a day off from work in order to go to the bank. When i arrived there , the full branch was under renovation. I even checked the opening time and their website. They said they are open , but in reality ........... Very proffessional !!! Good job ! Keep it that way
July 2021 by Green1980
Staff are always happy to help. I like how the cash machines are safety inside to use when the bank is closed.
September 2020 by CHERRY
Internet says that HSBC is open Saturday till 2pm. I got there and the doors where open but all the cashiers are closed so I could not do the thing I came in to do. There were machines and a lady ask if I could use those but when I explained she said it was not possible to do with machines. It is very misleading to say you are open when you are in fact closed. I spent all my money getting into town just to be turned away. I am glad this is not my bank.
July 2020 by Michael Boyes
Very helpful and friendly staff on the counters and customer support.
