January 2024 by Ian Smith Smith
Nice jewellery shop bought something for my wife for Christmas ?
December 2023 by Liv May
Lovely help and recommendations kind staff and nice environment for adults and kids
December 2023 by ???? ???????
Went into h sameul blackburn and the service was absolutely phenomenal from zaiba and bilkisThey were soo friendly and helpful and went over and beyond for us which made us over the moonnnReally appreciate your kind gesture and favour for usThank you soo so muchWill definitely be buying again after this hopefully due to them xx
November 2023 by Hajra Younus
Had a lovely experience buying some jewellery. Brilliant costomer service from Ayesha, she was very helpful and friendly. Bought a lot more than anticipated, Ayesha helped get us some great offers and deals. Definitely recommend!Hoping to purchase more this Christmas!
October 2023 by retrocarenthusiast93
Absolutely brilliant customer service especially from Joanne, she went Absolutely above and beyond for me there wasn't anything she wouldn't do to make sure I was satisfied with my purchase, we couldn't be happier and will definitely be returning, thank you again for your help today.
September 2023 by Regan Bandz
I went into H.Samuel in Blackburn earlier and received service which was above and beyond from Zaiba. She is a lovely person who based on her service alone has solidified my return to this branch next time. A+ service from Zaiba.
August 2023 by Jean Bland
Lovely jewelry and friendly staff
August 2023 by Salma Pillitteri
Between the cheap quality,the incompetence and the rudeness of some staff, dont know which one shocks me more. Bought a bracelet for my husband the end of April, in June it went loose. As I pad for the insurance cover, I went there on Monday to exchange it. First contact with a gentleman , after showing him the bracelet his answer was I think its the way it should be it doesn't look like it lost anything or damaged!! I looked at him and said no it was tighter that's the way it should be so we showed him other bracelets on my husbands wrist, he wasn't convinced and said yes but they are different. I started having a nervous smile I was like have u ever seen a bracelet before. So he went to check and came saying we will exchange it. They had to order new one to be picked up on Friday. I went there on Friday and the woman said to me sorry but u had to bring the old one, well I said she gave it back to me and didn't say anything a out bring it just said keep it and she looked with a stupid face and said I doubt that she said so, then I answered im telling u she did. What the hell i will be doing with a loose bracelet!! Anyway first time and last time I paid £59 for a bracelet to become loose 2 months after no thank you.
August 2023 by Adam Patel
Purchased a ring, never worn but changed our mind (30 day return policy we discussed at the time of purchase)? returned to store and told it was scratched and they could not refund. What an absolute scam. Lied too and told the manager was not in until next week. The staff could not be arsed basically.Visited the store in Preston and they were amazing. The scratch miraculously disappeared too! They refunded me no problem.Will never return to the Blackburn store.
June 2023 by Hayley Holden
Not a great lot to choose from but some beautiful jewellery non the less
April 2023 by Natasher Buxton
Hardly ever have anything in worth buying
April 2023 by natalie hodgson
Thanks so much for the amazing service AGAIN!! I?ve been coming to the store for years for all my special gifts for all my loved ones and treats for myself!! Customer service is spot on. Keep doing what your doing guys A* x
April 2023 by Natalie Leighton
I recently visited your Blackburn store and was served by Joanne, who was so helpful!! I wasn?t entirely sure what I wanted, as I was buying a gift, and Joanne was so patient with me, she?s such an asset to the company!! Thank you so much, Joanne, she LOVES it!! I?ll definitely be back!
April 2023 by samantha whitley
Used this store a few times and they couldn't do enough! I Normally go in for presents and they always lead me in the right direction and never disappoint! The last lady that helped me pick out a watch was Joanne and she really knew what she was talking about! Brilliant service!
April 2023 by Hannah white
Wonderful staff, really helpful and attentive. Joanne always goes above and beyond to make sure you leave happy. Lovely store & lots of nice jewellery with a good selection.
