August 2025 by Andy B
Bought an Xbox 1s £125 got it home, and it didn't work. They did swap it, but this shouldn't be happening when they say everything is checked, before it goes on the shop floor. Move vigorous checks needed im future guys.
August 2025 by Saziya Pathan
The shop was amazing and the game I bought was soo good
August 2025 by Muhammed Adam
I turned up to CEX exactly at 5:30 ? their listed closing time ? just to quickly buy 3 games. Door was already being shut, and the guy was really rude about it.
I wasn?t trying to sell anything or waste time, just a simple purchase. No reason to be that dismissive or miserable with customers. If you're closed, fine ? but there's a way to speak to people. Basic respect costs nothing. I didn't want to waste time only buy 3 GAMES. Chill bro not that deep . Terrible experience
April 2025 by Christine Tomlinson
Very helpful, patient, well informed staff. Had a problem with my tablet and have had help from Cex both online and in store. My tablet is with them now, being repaired under warranty.
February 2025 by Jane Wareing
Wouldn?t go to CeX for anything ever again, they sell faulty items and then refuse to give a refund or replacement
February 2025 by Mohammed Tauqeer Ahmed
Recently purchased a £1k laptop from this store and hands down I can say the customer service I received from start to finish - was brilliant! - Eesa, Shoaib and Ibrahim are courteous and professional which is really nice to see. Even when I took the device back with an issue they didn?t hesitate to help and resolved my issue straight away. Credit to Kai for keeping such high standards.
January 2025 by Andrzej Sas
I do not recommend this place. Not nice service and no respect for the seller. The people who work there are in the wrong place Work
December 2024 by Samantha Almond
Ordered online, £28 for a Wii remote. Arrived today and the item is filthy and smells terrible. Would it really be that difficult to give products a wipe. It?s absolutely vile.
It?s making me question if the product will actually work if that?s the condition you send them out.
November 2024 by Connor Smith
Had a rude Irish man, give me a quick decision that my headphones were ?fake? without even opening the box to look at them. Apparently he could tell by the font on the packaging. Went to cash converters and they told me the headphone were legit. This Irish man needs to be fired because he?s rude, abrupt, and quite frankly should go back to eating potatoes, maybe farming is his technology knowledge level?
November 2024 by Yvonne Doolin
Staff are always helpful and friendly. Great place to visit for gaming.
November 2024 by Sultana Ayazza
Purchased expensive item had marks, it smelt, had to clean excessively with dettol wipes to clean. Staff always have a face on in here, it is so quiet in here nobody trades here. The online system is better, you get better products. No parking to pay , the staff here are not friendly at all. In the previous years they had decent staff at the moment it is all downhill, I think this store will be shut next year ghost shop and CEX stores are not, improve your service!
November 2024 by harry wayne
Absolutely has to be the worst CEX store in this area the staff are so useless the amount of item they wouldn?t buy from me yet I?ve taken all these items to other cex stores after and they have been bought no problem they sell scratched discs have a terrible warranty policy and the store itself is in a terrible location I refuse to use this cex store anymore I would give 0 stars and this is from someone who has tried this place multiple times over the years go to the Accrington store instead the staff are so nice and have a laugh with you and talk to you the Blackburn store has no atmosphere whatsoever chow CEX Blackburn I hope your all looking for jobs soon
November 2024 by Laaibah Mukhtar
Hello, do you buy reps?
October 2024 by nigel gregson
Rude staff very expensive will not advise anyone to use this shop sold console for £5 MORE at cash generators buy cheap sell high seems to this shop policy don't worry sent letter to your head office would like the address
September 2024 by Vincent Farlow
Go9d efficient service
