January 2024 by Farzana Ali
Went here today to trade in a few items. I was served by a guy called Shoaib. Firstly he didn't scan one of my DVDs I noticed this once I got home so I went back to let them know, once reading through my receipt again, I noticed one of my other items which was a Lord of the Rings Triology DVD set hadn't been scanned, it just makes me question if I got the right amount of money which I traded all my games in for. Secondly he gave me some games back which were "scratched" please see the photo of the badly scratched CD. Thirdly he kept looking at his smart watch and more bothered about his messages than scanning my games right. Really unhappy with the service and I'm out of pocket now. Won't be going back to CEX and will go to Cash Converter instead as they price match their items with CEX.
December 2023 by Claire Green
Staff were really helpful and patient when I brought in a LOT of DVD/Blurays.
December 2023 by Gary Dobson
It's OK, the prices are more expensive than you can find at music magpie etc.
December 2023 by Parvee Khan
Been here many times , very good service. The owner in particular is very helpful
August 2023 by Daniel
The lads in this shop really know their stuffOccasionally nip in to sell games.
August 2023 by Muhammad Imran
Put a game down for literally 1 minute next to the staff and came back and it wasn't there and it wasn't on the shelves
August 2023 by Frank
I broadly like CeX, however upon returning an item which was broken, they did give me a refund under warranty, however I noticed that according to their app, they've merely put said item back into circulation on their shelves for some other sap to buy. Not good really, if you want to maintain a reasonable reputation, do the honourable thing and bin it.
June 2023 by Hollie Eccles
Tried to sell a couple of items, were told the serial number on one was ?too faded? although it was visible and after leaving the other two for testing, came back to be told they couldn?t take them as the analog sticks didn?t work. Took them straight to cash gen who also tested them, fully functioning and bought all three from me ? for a better price might I add, just frustrating that we had to wait around in the first place. Always seem to have issues with selling items ?
June 2023 by Henry Hunter
Wheelchair access is not a problem however, the prices they give you for games are very low. They also sell DVDs that are not in the European region format without letting you know so check before buying is my advice!Helpful staff when asked a question.
May 2023 by Cute cat plays games
I tired here to get a new phone or tablet and they didn't sell any
May 2023 by Dr Darrell
Always clean, great place to get second hand games, tech and more. Highly suggest this place. Especially if you wanna sell something. Just make sure you clean it first and make sure the item you?re selling is in the case.
May 2023 by wayne
not just lots of cheap old dvds but an interesting collection of classic films i've never seen on dvd before just hanging around in the blu ray section
April 2023 by The Notorious Idiot
Store owner doesn't have a clue what he's doing or talking about apparently you can make a PC bios tell you what ever model cpu you want it to and not the current one glad I don't have a masters in computer science...... :/
April 2023 by ANTMAN
Absolutely shocking service, he took ages to even acknowledge me then when he did he never said a word , even after I?d purchased the item he never said thank you or anything, I shall never ever give cex my business!!!!
February 2023 by Silhouette 7*.
I visited this shop to sell a phone on New year's Eve, & my treatment from the person who served me was absolutely, (& inexplicably ?) atrocious !. He was extremely bad mannered & unprofessional, & somehow managed to conduct the whole transaction without making eye contact once, & looking down at the counter like a sulky kid ?. I've always found the Staff in the Blackburn branch of cex to be excellent !. But this could not have been more the opposite !. It's the most awfully bad & shoddy service I have ever had !. I have no idea why someone working in a shop would wish to talk to a customer bordering on hostile, & like it's a chore for them to serve you at all ?. It's like they WANT to drive all their business away & shut down !?.
