March 2024 by Rebecca Calvert
Louis has been great to deal with, he is very friendly, approachable and easy to understand. He has made the process of buying a vehicle from Blackburn Audi very simple and smooth and willing to go the extra mile for the customer.
March 2024 by Mr. Janis
Went to see RS6 interested to buy but staff judged us the way we looked. Therefore didnt buy so went elsewhere
March 2024 by Aslam Patel
Bad experience. Brought a car in July and they were nice when talking. Gave us the car with faults in it that they did not make us aware of which was the tyre. Went twice after I brought it to the Audi showroom , rang them a few times telling them there?s an issue with the tyres when I brought it. We had a one year warranty and after I brought this car they said I have to pay an extra £1000 to fix the car tyre issue. My car was in showroom for 1 week for them to see the issue . They did not make it and carried on saying we have to pay £1000 even tho the car was faulty right as we brought it . Also they gave the car with no matt and they said they would order it for me. Rang every week to ask them where it was and they said next week every week. Ended up giving our matts to someone else and make us wait longer . Till to this day I still haven?t received it . Very bad service over all do not recommended to anyone
March 2024 by Josh
Abysmal Service Experience.Arrived to drop my car off for servicing at Blackburn Audi (having booked with a courtesy car over 2 months in advance) they had no available cars, so it was a wasted trip. I came back a month later to resolve a 360 Camera Issue which was then made worse after a software update they had applied. They also completed chargeable work I did not ask for. I reported all this to the Service Manager as a complaint and never got a response. I have since been to another Dealership who have resolved issues with both the camera and the radio. It turns out Blackburn Audi had incorrectly updated software on the MMI and Controller Units and uncoded the radio which is why they were not working. Even worse Blackburn wanted to charge £700 to strip the MMI/Radio/Cabling to diagnose.
March 2024 by Jane Cameron
Excellent experience from start to finish thankyou so much Louis
March 2024 by Savannah Barratt
Recently purchased my new car at Audi Blackburn with Nick Wright!Couldn?t thank him enough, went above and beyond to ensure I was happy with the vehicle and to the spec I wanted, sorting out my Audi connect after I had collected the vehicle a couple of days later as I disconnected it by mistake, and then sorting out my reg plates too to put my private plates back on.He really is the best car salesman I?ve ever dealt with, and if anyone wants a non-pressured look at cars and chat/laugh, go and see Nick!
February 2024 by tracey kitchen
Louis made buying my new car a pleasureMade the whole process easy,with expert advise along the wayNothing was to much trouble
February 2024 by shaheed vohra
One of my worst experiences ever. You will never get a courtesy car from Audi even if you ring 2 or 3 months in advance. Owned Audi for 8 years but never again because of the service. They Wana save every single penny regardless of how much you spend with them. Good luck to anyone and the whier worst customer service in Blackburn.BMW MERCEDES always offered a suitable replacement when car given for service or repair but in Audi they look at you like you are a begger and you still won't get a replacement. Be aware they have team of experts who know how to rip you off. Always get a quote from THE RAC OR AA before they diagnose your car for extra cash
February 2024 by Mark Hughes
Clear, concise, well looked after all the way through buying process, will definitely return again.
February 2024 by Gmp Cars
Good choice for cars
February 2024 by Wayne Pope
Terrible. I bought a car from them. It came stinking of smoke (which they covered up and sales did not disclose), their so called 151 point check has no value - the sat nav did not work on arrival. It was meant to be serviced, however they forgot to do the brake line oil which was due. It took 2 visits to my local Audi center to get sorted and another 12 hours of my time. They did pay for that though. Also the car was sold to me with questionable mileage for the condition/mpg (mileage blocker) but was not possible to prove. Really there is zero attention to detail. They even forgot to put the service records in the national Audi database, which I had to chaise up several times. Just buy elsewhere if you can.
February 2024 by David Woods
Excellent experience from start to finish. Dealt with Jonathan Cartwright from Sales regarding an approved used Audi A6. Faultless service from first contact to collecting the car. Would definitely purchase from Jonathan and this Audi dealer again
February 2024 by chris mcmillan
I've just bought a S3 from Neil at blackburn Audi.The car is fantastic but I found a slight issue.phoned Neil and he had my car in straight away and fully sorted the issue.couldn't get better service. 5stars.
January 2024 by Tony Office
Great to deal with, very helpful and offered a good deal.
January 2024 by Heather W
Helpful, friendly & professional service during the recent purchase of a new car & follow up visit.
