August 2025 by Em Bee
Out of the 5 visits here in the past few weeks I?ve only had a great customer service experience once by 2 young people once and I was super grateful for this.
Unfortunately I have encountered one young man on the click and collect more than once and watched him interacting with various people without any issues?then comes over to me (I am smiling) his face is stern and not friendly, no eye contact, minimal interaction as he could possibly get away with?me over 60s white female. Anyway today was my last visit to Blackburn B&Q.
August 2025 by Ahmed mujtaba
Very rude lady on the phone been cut of 6th time now. Very unprofessional
August 2025 by Vatra Lion
Overpriced, price gouging go elsewhere, help smaller businesses not these.
August 2025 by Richard
Checked online for stock of block paving and saw there was more than enough.
On arrival I found there was no stock at all and told I should have rang to confirm availability. So much for the online service.
Had to travel further afield to get what I needed. Very poor
August 2025 by shine babu
Yesterday, we popped into B&Q, and honestly, the staff were on point. I can?t remember the guy?s name, but when we were checking out the shelving rack, which was pretty pricey for us, he hooked us up with some solid advice. Instead of buying the expensive rack, he suggested going for buying the raw wood and asking them to cut it for us. That saved us a ton of cash.
Big thanks to the team! Every time we had a question, their responses and guidance were spot on.
November 2024 by Sab H
Should be a 0 star option, terrible service from start to finish. Ordered wardrobes from my local store in May 24, at the point of paying for the order was told the doors weren't in stock and they would be in touch with me once they became available. No response from them whatsoever and then a month later I had to resort to chasing them for a response, lodged a complaint, and this prompted them to magically contact me and tell me they had "good news" and I could now go back to my local store and complete the order. Went in after booking an appointment, at the point of making payment, I was then told that unfortunately the doors had gone out of stock again literally while we were completing the order details on their computer. Fast forward even more months, into October and after another complaint the store manager (Holly) got in touch and then I had to go back in to finally complete the order, only to be told that the prices had now gone up and they were expecting me to pay the increased price (approx. £200 difference), refused and insisted that they honour the original prices agreed which they grudgingly did, however it appears that in order to get the price back down to the original price agreed at the outset, some items were removed from the order.
At the point of finally receiving delivery in October 24, when the fitter I had hired to put everything together realised that items were missing and the job couldn't be completed, I then had to re-order the missing items which have been arriving in a piece meal fashion ever since. An initial set of 2 internal shelves arrived with no actual fittings, the box appeared to have been tampered with and the actual items were chipped and damaged, called their useless customer service line who sent me back to the local store who then had to re-order a new set for me as they didn't sell the bracket, fittings in store....
Finally arrived a week later, again after chasing them however 1 set of internal shelves is still to arrive, I had to again ring their useless customer services team, was on hold for 42 minutes while the services staff member tried to figure out what was going on, eventually told that they would dispatch immediately, got a text on Thursday this week saying the item would be delivered on Friday by Parcelforce nothing arrived and still waiting on Saturday and on checking with Parcelforce they haven't even received the item yet, so back to calling the useless B&Q customer services number again who after initially lying to me and putting me on hold for 27 minutes realised that the item delivery didn't even appear to have been dispatched and was still pending on their system, so what happens next? They aren't sure and are going to investigate and get back to me ......
Shockingly awful and unprofessional company, they seem to be going seriously downhill. I would highly recommend you all avoid ordering any furniture, kitchens, bathrooms from them and go elsewhere, if you are ever in their showroom section you will see the complete lack of interest from the staff, terrible customer service, they try not to even acknowledge their customers, probably too much for them to have to do any work I suppose.
Wish I had gone to Ikea.
September 2024 by Kathleen Birch
Absolute waste of time trying to call the Blackburn branch as after 16 minutes they still have the inability to answer the phone. A zero star rating is not available so reluctantly have to over-rate at one star.
September 2024 by Peter Towler
Large DIY store. Buy pretty well anything. Plenty of parking spac.
August 2024 by Andy Lyons
Well laid out store, friendly staff
February 2024 by Hasina Patel
I love B&Q I bought my kitchen on finance and it was so good we paid back so fast and the kitchen is so good..
February 2024 by Zara Turner
Visited B&Q Blackburn to buy materials for a house renovation ?.WOW talk about ridiculous price rise, I know prices have increased but it is just greed.Tried Screwfix , B&M , and found everything I need at half price and less.Won?t be going there again , no wonder why the place was practically empty. ???
January 2024 by Alan Pepper
Large selection of goods
December 2023 by julie mary
It?s fine
November 2023 by Vitor Lopes
Hi, today I've been on this store in Blackburn for an understairs storage. The sales advisor was Mr. Ishy and I want to state my 5* star review on his approach. Punctual, very helpful, and always worried with all details, so nothing go wrong on our project. This is the definition of a PROFESSIONAL. hope the Store manager and the in-line direct supervisor that they need to keep and praise valuable assets like him.Thank you.By the way, this project was a 3rd of the asking price for lots of similar quotations on traders all over the country.
November 2023 by Cee Ry
Good selection of things. Although a limited selection of furniture. They seemed to have things like gaming chairs but no TV cabinets, seemed a little odd. Good for DIY + other bits though.
