March 2024 by Abusufiyan Aslam
Fantastic service by Abdul Rahman. Very friendly and approachable. Gave us very good recommendations on tiles, grout and silicone colours when me and my wife were indecisive. Great products that arrived very quickly. Even helped source a local tiler to fit these. 10/10
February 2024 by T M
Good selection of tiles
November 2023 by Sahlah Patel
I ordered tiles from here for my entire apartment - almost 75sqm. It was about 120 boxes of tiles so 2 large pallets. The staff told me this was a discontinued tile and they only had limited stock. To avoid stress and having to find different tiles for each area, I ordered them 3 months in advance. They had arrived and were stored in a garage space whilst we waited for the rest of the building work to be completed.The tiler lays down half of the tiles and we get to the second pallet which had the remaining 60 boxes on and they're a different tile to what we ordered! Absolute panic ensues when we ring al-murad and they tell us they have none of the other tile left and that when they originally told us the stock amount it was including this wrong tile!Absolutely no apology given for their mistake - in fact management told us that we shouldve checked the tile name when they got delivered. How the hell are we supposed to understand the reference code for the tiles when we don't work with tiles, and their own workers messed up the order when counting stock and sending stock!They managed to find a few extra tiles overseas and assured us it would be sent over ASAP. The tiler left and had to return once the tiles came which he charged us for so we were more out of pocket. We ask them to ring us when the tiles are being delivered so we can wait at the apartment as we don't live there and they would not have access to the garage. They don't ring us - instead we recieved an email to say they've been delivered. We rush to the apartment to ensure they've not been left outside in public space and can't find them anywhere.We ring al-murad to find out where they are and they tell us the delivery men have definitely delivered it outside somewhere that had other construction material there...That is not our flat! It's outside someone else's house on the same street. They tell us the delivery men can't make it for a few hours..We obviously can't leave it outside someone else's house so we have to quickly load around 30 tiles that weigh 15kg each into a car and transport them ourselves to the apartment.AND NOT A SINGLE APOLOGY WAS GIVEN!The manager literally laughed and shrugged his shoulders that oh well, this happens.. he didn't even offer a partial refund for all the mess and money we had to pay to the tiler for all the delay etc.We actually decided to give another chance and order some tiles for somewhere else thinking it was a one off. To no surprise or shock, when they were delivered 7-8 tiles arrived cracked and broken down the middle.Again , just a little shrug like it happens and come pick them up yourself from the shop if you need to replace them.Worst customer service, worst experience.
October 2023 by Sulaiman
Excellent service, went out of their way to get me some mapei gear late on Thursday night which I couldn't find anywhere else.Thanks!
April 2023 by just me
Great range of tiles and ceiling boards staff very helpful staff
January 2023 by Craig Hobin
Choice is amazing and prices are very reasonable.
October 2022 by Munir Ahmed
Worst ever customer service I have received. I would have given zero star if that was possible. I wanted to return the bathroom tiles I had purchase. They were treating me like dirt because I wanted to return the tiles. All the staff keep ignoring me and they would serve all other customers who came after me but not me. Finally when all other customer went they served me and offered refund but minus 33% re-stocking fees. No staff helped me to unload heavy boxes. Avoid at any cost.
August 2022 by Mariyam Khan
Unhelpful. Will be sticking to the bolton store in future
June 2022 by ken ellis
Easy to park, easy to access the store, great array of stock, first class staff, great prices, very knowledgeable manager.
May 2022 by Zaid
Good variety of tiles to suit all pockets
March 2022 by W Sidd
Good variety. Abdul Rehman is a helpful lad in the shop, however the lad who stays at the reception is the worst with no customer dealing skills.
February 2022 by Liaqat Ali Sheikh
Massive variety of tiles and Staff specially Pakistani lad is very helpful..
January 2022 by Phil Maguire
If you're planning a tiling project it's well worth a visit. Plenty on show to spark the imagination.Staff knowledgeable and helpful.Something to suit every budget.
January 2022 by Jenni Maxted
Huge selection of great tiles! Very helpful people.
January 2022 by Anjs S
Great variety of stock and helpful sales person
