March 2024 by Vyktoria Selina La Gothique
Tesco claim it's a safe space for Transgender customers but I'm often bullied in this place particularly on the ground floor were there is no security. I'm also Autistic and recently had a meltdown that just for a split moment was explosive. It's not something I do EVER, but considering I'm only human who has disabilities then it will happen especially when security do nothing even though I mentioned the bullying before. In fact I was given a warning by a security guard because I had a meltdown in the lift due to being bullied. He told me to go outside instead because someone complained against me. Obviously security and other customers have no awareness about Autism or what it's like when a meltdown hits. I can't just turn them off because it's inconvenient for other customers. I often feel scared when I go Tesco and never feel safe. My anxiety is always high and when I return home I'm often burnt-out from my shopping experience. I expect nothing from security as there number one priority is to protect Tesco profits not it's customers. I even emailed customer service but I've gotten no reply which shows me how concerned Tesco are about bullying and serious they take such issues. All I want is to shop in peace and be given the same respect as anyone else.
March 2024 by Jayne Southworth Hacking
I usually go through the self service checkout tills however a few weeks ago I was exhausted from a long day at work and I chose to go through one of the staffed checkouts. The staff member was called Asti and he was an absolute pleasure, he was extremely polite, professional and genuinely considerate. I was so impressed with his demeanour that I chose to go back to his checkout again this week when I saw he was on shift and it was lovely that he remembered me. He really is a credit to Tesco as there are so many staff members who I personally think are ignorant and have very poor customer service skills. I can?t remember the last time I saw a staff member who looked happy and smiled at me. When I?ve needed assistance at the self service checkouts I?ve felt like I?ve been a nuisance to the staff, especially if there?s been 2 staff members there and they?re deep in conversation or when I?ve been there in the evening and the staff member is on her phone and she makes it clear that she doesn?t appreciate having to come over and help me. So, I truly believe that Asti should receive some recognition his manager for providing the service that customers need when there are so many other staff members who very clearly don?t. I hope that Asti gets commended for this review.
January 2024 by Randolph Ogbodu
It's a good store. And the biggest around my area where i can get groceries and household stuff.
December 2023 by Gill Kaszuba
Lots of choice shelves and store immaculate!!!
December 2023 by mohammed abid saleh
Just left Tesco with a big smile on my face. What a lovely experience. The staff were superb - my daughter was greeted with a big smile by the bearded staff member overlooking Santa?s grotto. Balderstone Band were playing inside - they were talkative and friendly. Lots of space with things well presented and stocked. Glad I travelled from blackburn to the accrington Tesco!
December 2023 by Isabel Martins Pelicio
Clean and tidy. I had the best customer service ever at a tesco store with a lovely young man called Callum. He was super nice and friendly and very patient when waiting for me to find the tesco clubcard on my phone ?Though it's never been my first choice in supermarkets, it did make me want to come back again.
November 2023 by Charity Angel
Poor. Almost no produce, aisles cluttered and nearby staff would rather watch someone struggle than sort out their mess. Wheelchair trollies blocked off (again) and turned the wrong way round to make access difficult (again).
October 2023 by Dawn Maskell
Some very rude staff on customer services , particularly one , who seems to be influencing the others , like children in a school playground ! Security didn't deal with drug addicts injecting themselves in the disabled toilets . Head office have told me to log all these issues .
August 2023 by Salma Nessa
Only giving 4 stars because of Gemma at the café! Went yesterday with my kids for a quick bite, waited well over 35 mins for a small chips, people who came after me were served within 5-10 mins - including chips!! Anyways disappointed by the kitchen staff but Gemma was great, she kept apologising for the delay, friendly and even gave a muffin on the house due to the wait. Customer service Gemma was fabulous. We need more people like this.
August 2023 by Neil Williams
Bit disappointed today, went for breakfast before a day out by train. Noticed a dramatic change in both, the price and the breakfast itself. 2 weeks ago we had a breakfast, and had the choice of either fried bread or toast. Today this was an addition item, as was both black pudding and tomato. The price was also £1.20 dearer for two, looks like we will be going to Asda in future. With their breakfast you get toast and a drink, not impressed at all today.
August 2023 by Remigiusz Pawlicki
I am using this store for many years. For the last six months and I noticed at the till that the club card price for the product it is different than on the shelf. It is happening quite often and it is really annoying. Staff has apologised and refunded me money for the product but never matched the shelf price. Very disappointed.
July 2023 by Ruth Whittle
I just want to say a massive thank you to Michelle Wilson and all the staff that put a donation bag together for my kids after our house fire. They are both made up with everything in the bag. I cannot tell you how grateful we are to you all ?
June 2023 by Clive Pratt
A great looking supermarket with under cover parking, a cafe, pharmacy, phone shop, optician also clothes and household goods.Unfortunately at this time, the freezers and cool cabinets are not working and the shelves are empty.Also a lot of the fresh veg and salad items are missing.Hopefully they will get the coolers working soon and restock the shelves.
May 2023 by Simon steven
Got a bit distracted by someone at the self-service tills, & left my phone in the self service area, I didn't realise until I had exited the shop, but the staff had already took it to the Customer Service desk & it was returned to me; the Customer Service Rep was extra diligent & I can only thank the staff here for their vigilance because without it I would probably be down a phone & out of pocket, I would just like to applaud their integrity & standards it's at times like this you can't show enough appreciation for the people that did the right thing so my gratitude to all involved it is appreciated & I hope the recognition is statement to that. Thanks ever so much
May 2023 by LJ ?eljot? LJ
This is one of the best supermarkets in the area. I always leave happy because I always find what I'm looking for. Nice, clean, spacious and comfortable.