November 2023 by Nigel Metcalfe
Julie D was the most helpful person possible. Following my eye test which recommended I replace both my reading and distance glasses, I could not have asked for more help than Julie was able to provide. I would have no hesitation in recommending her services or that of this branch of Vision Express. A very good outcome all round for me.
October 2023 by phillip winter
Excellent service from Helen G and all done with patience and a smile .
September 2023 by Megan Nugent
After a really bad experience at Specsavers, my fiancés grandparents recommended the vision express in Whitstable and I couldn?t be happier with the service I received. I was put at ease straight away. Everything was well explained to me and I didn?t feel rushed in any way. All of the staff there were lovely, especially Carole who was a great help in sorting out our monthly plan and taking extra time to make sure my glasses measurements were correct following issues with this in the past elsewhere. Will definitely be recommending to friends and family.
September 2023 by Lewis Banton
I was treated extremely well by members of staff here, including a lady called Julie B and a young man called Dan. Felt like I was treated with upmost care and was helped finding the right glasses for a really good price. It really makes a difference when you feel valued as a customer. Would really recommend using this Vision Express.
August 2023 by Rebecca Tickel
Friendly local branch of vision express.Appointment was thorough and staff were all lovely!
June 2023 by shaun winter
I found my experience very professional with efficient, friendly & very helpful staff, thank you Helen for your assistance. Would highly recommend this branch of Vision Express.
March 2023 by Stuart Blagden
Superb quick friendly and very professional eye check by Osarertin Aghado and associate Helen G . Many thanks.
December 2022 by c
Amanda, dawn and Danny were superb, the cleanliness of the store and the welcoming attitude made me feel both confident ,and assured of the service I was about to receive., I am very happy to say that the customer service is such a welcome change to some others ,and I am very happy to recommend them.Thank you so much for being thoughtful , kind and very patient.have a wonderful Christmas too.
December 2022 by Kevin Brooks-Usher
My appointment was moved without my consent. There seems to be a glitch in the booking system. The optometrist seemed to rush my appointment through carrying out the minimum required tests. The assistant tried to sell me new expensive glasses which were not required.
November 2022 by Jane Sanneh
I'm disabled and my husband and I went to VEO in Tesco's in Whitstable for eye tests. Daniel was the optometrist and was absolutely wonderful, my husband has problems with his English as he comes from West Africa, the staff were wonderful ladies and along with Daniel, looked after him brilliantly by talking to him slowly and concisely. Daniel did my test also and I have NEVER had a better test !! Daniel was so thorough and mind easing! We won't be going anywhere else now.
November 2022 by Dale Blackman
The test itself went well, but it started 20 minutes after the booked time. I left almost an hour after arriving and this included 'dodging' the spectacle sell that follows the test. I don't mind booking and I arrived on time, so please respect my time.
November 2022 by Lorraine E
The Optician who checked my eyes was very good.But when I came out from seeing her I found the customer service person was extremely pushy and seemed determine to get me to buy glasses even though I only bought new lens and frames last year. This despite the fact that the Optician said my eyesight was good and there was such little changed in my prescription that a chance of lens was not necessary if I did not want to get new glasses.
November 2022 by Darren Fox
Booked eye test online no problems turned up 5 min before as suggested by appointment details. Arrived went straight in for eye test staff and optician were very friendly and helpful. Highly recommend
November 2022 by Mia George
The staff honestly made me experience. We had a lovely chat about IKEA and their world renowned meat balls. Honestly such a friendly and inviting experience - they didnt even mind my 101 questions ! And eye test is much cheaper than any other optician!
January 2022 by Claire Wyles
The staff at Whitstable Tesco Vision Express were really helpful and kind. I just wish the cost of glasses were less. I have no choice but to wear them since I was a child. I get no financial help so it costs several hundred pounds each time. ?
