March 2024 by Amanda Lamb
Young lad ... said he was a manager probably the most unhelpful person I have ever met in my life. Shop was almost empty, maybe a few people, no line at the till. I hadn't realised that the post office was within the co-op and had my dog with me. I had walked twenty minutes to return a large parcel.He point blank refused to a) take the pre paid parcel in eyes view of me, while I waited at the door, have it scanned and give me the receipt or b) watch my tiny dog (which I could have tied to a railing) both would have literally taken 1 minute!!!! Kept repeating they were short staffed !!!Short staffed ... I have never heard or seen anything so ridiculous.. it was like a scene from a sit com !! Honestly I will dine out on that story forever ??Then a lovely lady who also worked in the shop intervened and was so helpful.
January 2024 by Paulo Neto
The review rate may be unfair for the pleasant staff that provides good costumer service, but there was a few times that I have been served by a rude lady and left the post office felling embarrassed.Reading older reviews the same issues and apparently the same member of staff is always brought up.From now on I will go to the Tesco Post Office, where I always have been treated with dignity.
October 2023 by Anish Lakhani
Rude staff. Very snappy
September 2023 by Michelle Masters
Great service and very helpful staff.
August 2023 by Edward Cullen
Undertrained staff that make excuses if they fail your delivery. Some tills are always closed. Some staff are unfriendly.Update 2022: There's a rude unprofessional older woman who works behind the main post office desk.Update 2023: The vile rude older woman still works here. Everyone needs to report her to head office. Take a note of her name. She needs to be replaced. Check the reviews and you'll see plenty of people complaining about her in the reviews.
June 2023 by Mike
Closes at 10pm? Don't think so. 5.15pm at till PO counter. Staff: Post office shuts at 5. Me: You're supposed to shut at 10. Staff: No, store shuts at 10, post office at 5. Me: This is a post office counter that's advertised as being open til 10. Staff: OK, yes, but we haven't got anybody trained to do it. Not even an apology
April 2023 by Bex ?Betty?
I found the ladies very helpful, and they saves me money, each time I've been they've been cheerful. Sometimes it's sluggish but at least they are thourgh
January 2023 by Eileen Avery
I have always found the staff at this post office friendly, knowledgeable and helpful. Yesterday a staff member went the extra mile and got in touch with me about a delivery. They are often very busy but always make my visit a happy one. Well done.
December 2022 by Amy Haslam
Was served by an extremely rude lady here. She was immediately annoyed when I didn't know to put my box on the scales automatically and kept sighing as she was trying to scan a QR code for my return. At one point snatching the phone from my hand to scan it. I asked if they had any parcel tape so I could quickly seal up the top of the box that had come undone. To which she said annoyed 'It's up to the customer to package their own items if we packaged everyone's items up we'd have no time'. I said 'okay sorry about that no worries' and started walking away. Then she got out of her counter box and physically stopped me and put her hand on the box I was carrying and said 'This is the royal mails property now, do you understand?' and telling me off like a school child, she started talking to me very slowly in a rude tone explaining how now she had scanned the QR code I had to leave the box. She repeated again snapping 'Do you understand that?'. I looked around at everyone else in the post office queue and they looked uncomfortable. It was quite humiliating to be spoken to like that in front of a queue of people. She dropped some parcel tape by the box without saying anything like she was sulking. I can only imagine what would happen if someone handicapped were to encounter this woman. It's no way to speak to anyone who doesn't know exactly what to do.
November 2022 by Lorraine Girdler
Shop there regularly, staff are always friendly to me and service good. Convenient store as it caters my needs x
October 2022 by Jill Carter
I am so grateful to the staff in this post office. I cannot believe some of the reviews. Who ever has served me in this post office has always been really helpful and I have never had anyone rude or unhelpful. I was new as an Ebay seller so I was not familiar with the options/ costs/package sizes etc. I wasn't made to feel stupid or a nuisance and they happily explained the options available. We are lucky to have a local post office and I can only thank them for their help and service.
August 2022 by Brenda Lindsay
This Post Office have saved me from missing important birthdays twice now. Seriously a post office open at 7 am, it use to be 8 am and there is always someone willing to serve you at the Post Office counter at the front of the shop, and inspite of the early hour are always cheerful and helpful. In an era where personal service seems a thing of the past congratulations for going that extra mile. Thank you
December 2021 by Jay
Yesterday I had a quick Amazon return and just as I was going in to the Coop the nice Coop lady said the main Post Office is closed but the counter in the shop was open. There was nobody else there apart from one Coop customer. The assistant was just finishing with them and another Coop customer joined the queue and the assistant continued to ignore me and started serving him. I waited and then asked if the Post Office was open and she said "No it closed at 4!". It was 4:04 at that time. I asked how long she would have let me stand there but I didn't get a reply. There are never any signs to say which Post Office counter is operating, or even if the Post Office is open at all. And the actual opening times bear no relation to the opening times shown outside or online.During lockdown they had a sign up outside to say queue outside and wait to be called. Frequently there was a queue of 40 or 50 people up the road as far as you could see. And when you got to the front of the queue you had to wait for 15 minutes to be eventually allowed in to an empty Post Office. I forgot my own advice to never use them again.The Cromwell Road Post Office is consistently an unpleasant place to go because of very patchy service. One or two people are very nice and professional but the overall experience is that they really couldn't care less about you as a customer. I live two minutes walk away and will never use that Post Office again, and for similar reasons I only use the Coop if there is no alternative.
September 2021 by YouTube . YouTube
Service at this Post Office / Coop can vary. You are either served by a very friendly worker who understands the customer & handles the query efficiently and professionally.Alternatively, you are dealt with by an unhappy person who is having a bad day but has allowed their emotions to interfere with their work. Especially the older workers in store.If you work in a customer facing environment, please consider the customer & ensure you try your best - a smile & friendly greeting would be a good start! Not all customers are rude.Management need to take note and offer adequate customer service training - hopefully your overall score will improve the next time I bring my custom to your store.
June 2021 by Yasmin Hinder
Very nice staff member, he was polite and respectful and greeted everyone who came to the till!
