March 2024 by Artie Q
*** Lois was most helpful, today at the checkouts. Nice staff in general, always helpful.** Needed to return to check all parts of the tap I?d bought were included in the box; the accompanying paperwork was not clear at all. Staff member Jan was on hand to sort it out. Bravo Jan?Made my Friday!* BnQ always helpful in a domestic crisis. Needed to get new taps, and from quite a selection to choose from, Michael was most informative w advice. Q. Pleasant folk at the checkouts, too. Matteo!
December 2023 by Linda Murphy
Definitely better than it used to be. Paint mixing chap was excellent! Like the new checkout system with someone placed specifically to help with enquiries and managing any holdups.
October 2023 by Luke Corney
Worst bnq ever, stocked up on materials got to check outs to be asked for ID for my trade card, since when do I need ID for a 10% discount that you?re paying cash for! I would understand if it?s a trade credit account but it?s not, Never been asked for I?d in any other bnq, shamely lost my business shopping there anymore
October 2023 by Keith Moxham
A planned in out visit is an unlikely occurrence
August 2023 by James Crow
Rude & Expensive. Shopped there today, clearly under staffed. Went to the checkout and was told to use the the self-checkout, not asked or a sorry.Everything is so expensive in there now, check the prices on Amazon etc. before purchasing, you could save yourself so much money.
August 2023 by Gaynor Wickenden
Does what it does staff really helpful
August 2023 by David Taylor
Generous layout its all there in a large store, good parking Staff could be happier. Lots of plants at good prices .
August 2023 by Hugh Ritchie
What we wished to buy was out of stock. I'm sure it is a lovely place!
July 2023 by D. Roberts
Good store staff are friendly and helpful
July 2023 by Natalie B
We purchased a kitchen in January this year ,but unfortunately due to the disorganisation and the chaos experienced, we had to cancel the order in the May following on from the constant chasing and due to the installers not showing up. The whole experience was incredibly stressful and whilst B&Q recognised this , it still took seven weeks for us to receive the refund. The B&Q business model does not lend itself well to putting customers at the centre of the service they should receive.
June 2023 by Stuart Clarke
What a waste of space. B&Q have really gone downhill over the years. The buildings look tired, the products are expensive and variety of items in store is inadequate. Better off going to Homebase.
June 2023 by Kathryn Casey
Very helpful staffAssisted us in finding what we needed
May 2023 by phillip winter
Went to collect 2 tubes of mastic which was ordered on line, they will only accept passport, driving licence or card used to order to collect, so I had emails and text from them on my phone also the last 4 digits of card used in my Google wallet and bus pass with my name and picture on it. All it needed was somebody to use the gray stuff between there ears to see it was the right person. Nope still not good enough I can appreciate if it was for a lot of money but for 10 quid na.So will not be spending any more money in there and they wonder why screwfix are doing so well.
May 2023 by Jackie Wells
Clean environment and well signposted to the items I wanted.A new self check out was even better with attentive staff close by to assist if required
April 2023 by R Ghandi
I needed ironmongery for a new garden shed.They had it all and were very helpful.When I asked for a self-assembly shelf, they didn't have any on display but the sales-personremembered one they had seen in the storeroom and went to get it for me. Result!Good team, great service!