March 2024 by Caroline Chapman
Petrina was extremely helpful today. She was professional and courteous. A credit to the organisation.
June 2023 by Zoe Parsons
A very easy way to donate to charity
February 2023 by Chris Larkman
Our small charity uses CAF Bank. They pick up the phone speedily and are always very helpful, even when I continually lock myself out of the online banking system!
January 2023 by BCMain
Difficult site to navigateFinding the well known charities among the mass of similarly named charities is well enough impossibleVarious other difficulties also.Site needs ripped out and started again
November 2022 by Big P
A very desent place to be. Friendly workers and a nice environment.Watch out for the very friendly always smiling receptionist.
July 2021 by Martin Pettett
They get 2 stars for how helpful and courteous they're staff on the phone are.But you have to wait a long time to even speak to any of them.The process of changing anything on your charity banking mandate/users/system etc is so hard it beggars belief.Then there's the fact that you have to use HSBC for highstreet banking stuff, which is not good.I've worked for a major UK bank.I've used 2 other major UK banks for both personal and business banking, which is why I'm in a decent position to say, 'Use another bank if you can'.
July 2021 by Lee Humphries
This bank used to be very good and I don't know why it went downhill so quickly. Our charity wanted an ethical bank but tuned out they are part of HSBC. When it comes to getting your money for your charity out it can be very cumbersome almost like they don't want to part with it. Each time one of our trustees who were bank signatories moved housed we informed Caf bank in writing as per their mandate and each time these details were lost. This meant our debit cards for bank signatories were sent to trustees former addresses. This is a regular occurrence and we have to keep asking to cancel debit cards on four occasions as they were sent to old addresses. Trying to get anything resolved feels like being in The Circumlocution Office in Dickens Little Dorrit. The debit cards they issue are somehow registered as credit cards and when buying things you get charged 1.8% on each transaction even though it stated debit card?!
July 2021 by Brian McHenry
I am a new account contact for the Canterbury Commemoration Society and new to charity accounts. CAF's Customer Service team has been fantastic in answering my questions on the working of our charity's account. Thank you!
July 2021 by Gary Murphy
We can?t thank CAF enough for the support they have given us. The grant we received from the CAF Resilience Fund has been a lifeline for our charity, and, more importantly, the families we serve. The funding has allowed us to continue providing much needed support to our most vulnerable, visually impaired members, helping to reduce isolation and maintain social contact that would not otherwise have been possible.Over 800 people have participated in our vital online services with one member saying "These events have been an absolute lifesaver. They have saved me from feeling isolated during some very dark times during lockdown. Thank you so much for keeping us together as a community.? Without the funding from CAF, none of this would have been possible.
July 2021 by Peter Foster
As Treasurer for a Charity / Scout Group, we have used CAF Bank for our main current accounts for the past 4+ years. Our reason for switching from the mainstream bank we were with previously, is they were unable to provide us with online banking that met our key requirement for dual authorisation. CAF's online banking ticks all the boxes for us, its made the management of our finances way more efficient and user-friendly, and CAF's customer service has always been top class. Everything that we could expect for the banking requirements of a charity like ours.
July 2021 by Info Evie's Gift
Yet again the ability of our charity to work efficiently has been knocked by CAF whose over-zealous fraud staff put a 'compromised' marker on our account card for a perfectly sensible and repeated transaction. We have bought items online from this seller for years, using the card hundreds of times, but for some reason this time they decided it was suspicious but didn't bother to check the historic usage of the card. Now a new card is coming and we have to reset everything with our preferred providers. I spent over an hour this morning chasing them for an answer when I should have been helping people. This follows their last disaster when they cancelled a vital cheque to a beneficiary because we didn't return their call in less than an hour. CAF needs to learn that their actions have a knock on to some of the most vulnerable people in this country and when they foul up people don't eat - it's that simple. They routinely apologise for their errors but NEVER learn from their mistakes.
July 2021 by Black Beauty's Animal Sanctuary
As an unregistered (but in process of registration) and looking for the best bank to help me lift BBAS off the ground, I finally decided to apply to CAF.The initial telephone support was amazing, application received, completed and sent back.Following 2 months of further questions I finally received a 'NO' with no explanation or guidance. Being a charity for charities I really expected a yes and if something was wrong, to actually be told why as we know where to improve etc.Thanks Ian!!! So much wasted time for nothing. Just what a start-up needs. I guess high street banks here we come.However, having just read all the poor reviews, I realise I had a lucky escape. ??BBAS
July 2021 by Nigel Hoppitt
CAF's phone support team are calm, superb, knowledgeable and friendly. The facilites they offer in CAF Donate to make collecting money from potential donors very easy either one off or setting up a Direct Debit. Their grant support in Covid was prompt and gratefully received to assist us. Can't think of anyhting more a bank could do. Thank you for being there and so helpful.
July 2021 by Switchboy Galaxy Gaming
Excellent. no problems at all. one of the few banks to open a new account during Covid. High street banks were all so unhelpful during this time.
July 2021 by David Ludzker
I have been been involved with charity work for over 30 years and although I have been with CAF for only a short time I have been overwhelmed with the help and politeness of the staff with whom I have dealt. Also I am very satisfied with the technology and the speed with which I can access my statements.Along with my trustees I look forward to utilising your services and I can certainly recommend you to people looking for an efficient and friendly bank
