August 2025 by Karen Wright
Fast click and collect and knowledgeable staff if you need help finding something.
July 2025 by Kevin Hunt
Good click and collect service, friendly staff
May 2025 by DVisionArt
Best place to find Kingspan for insulate
May 2025 by Darius Tamosaitis
Great stuff and prices
May 2025 by David Seabrook
Saturday afternoon in May, lovely and quiet, just how we like it. On this visit we bought a wheelbarrow which performed its function very well. We particularly liked the bright yellow and green wheel, which will make it much easier to find in deep mud.
April 2025 by Zoe
Jason the manager is the most incompetent rude person I have ever met, worst customer service. Go to Screwfix or BQ
March 2025 by Dan White
A great Wickes,one of my favourites,second only to South Ealing Wickes
Would definitely reccomend a visit
November 2024 by matthew CUNNINGHAM
Good store friendly service
November 2024 by Jill Jones
Rang Tunbridge Wells to check if item available to view this was confirmed. Arrived in Kitchen/ Bathroom area no one else around except two guys on computers . Having not been acknowledged by either we endeavoured to find worktop samples on our own. No joy after 10mins still no acknowledgement until a young lady appeared & tried to assist. Having obviously heard the exchanges guy didn't help until the lady asked him. Clearly annoyed he dismissed us to the lower floor when the lady took over with directions. Guess what! No item at all. The lady on the front desk tried to assist but unfortunately had no knowledge of the item but looked it up- " we don't hold samples to view, maybe go on the manufacturers website & enquire." Joy. Samples will be sent from manufacturer to us. Will we be putting our order through Wickes? No.
I suggest staff have training in new products especially in the area where sales are made.
The kitchen design gentlemen require customer care training it takes a few seconds to raise one's head to greet a customer telling them you will assist shortly. Kitchen design consultants? I think not! clearly not offering all products.
If I can gain manufacturers samples why can't they??.
Won't be returning any time soon. /
November 2024 by Krzysztof Stozek
My favorite supplier of building materials all the time, a lot of assortment and good prices specially with the trade account you will get always at least 10% discount. They have got a very good quality of kitchens and bathrooms furnitures/equipment as well ??
October 2024 by Robert Woodward
I had a fantastic experience at Wickes in Tunbridge Wells, thanks to Ellie and Steve. They were incredibly helpful in guiding me through the process of choosing the right wall panels for my project. Their product knowledge was impressive, and they offered great recommendations for installation. Ellie and Steve went above and beyond, ensuring I had all the information I needed. It made the entire experience smooth and stress-free. I highly recommend their excellent customer service
September 2024 by Terence Cousins
Good place for your diy needs.
July 2024 by Shashi Kanth Reddy
Nice place for your building materials
July 2024 by Patricia Page
We spent over £40,000 with Wickes for an all in one solution providing new Kitchen, Bathroom and Flooring in July 2022. It was substandard (and indeed dangerous) and Wickes have been dealing with our complaint since shortly after installation. It has still not been resolved. Wickes appear to have pretty much accepted what they need to do to resolve the situation, but it is dragging on and on and on and there is still no date for when the remedial works will start, and exactly what will be done (and how much more it is going to cost us!!). Wickes customer service have been dealing with this issue for approaching 18 months now. It just moves so slowly and our confidence they'll ever actually do what needs to be done is low.
I know the faux response we'll get from Wickes - along the lines of "please reach out to us privately" - we've been dealing with you privately for too long now and you're not dealing with it as you should!!!
June 2024 by Philip Parr
I order about once every 10 years then regret it.This time they closed at 6pm so click and collect was as waste of a journey
