March 2024 by Chris Buck
Room itself is fine but as there is no hot water far from adequate.Not good enough. Now to see if I get a refund because having hot water and a comfy bed are 2 essentials.
March 2024 by J S
There are some drunk idiots who did not allow any of the quests to sleep the whole night.Nobody from the hotel did anything.I was quote tired after long drive (3h) and expected would take some rest, but I could not.At the top of that I was lied to by the staff where to park, so not to get a ticket. So, I ended up with one.I will never go back to that hotel!
February 2024 by wes markham
very tired looking, needs a good revamp, not free parking.
February 2024 by Elisabeth Halls
We stayed for 1 night in February 2024. We were given a choice of room and we're very pleased with it. The staff were helpful and the room was large, quiet and clean. It had everything we needed and the bed was very comfortable. I agree that the decor is tired but the location is lovely. We did not eat at the hotel so cannot comment but for the price it is excellent value.Rooms: We had a large clean quiet room.Walkability: Easy walk to centre
February 2024 by G. Dunn
Wonderful stay after a hard 5&half hour journey. Staff were polite and helpfull. I notice it had some bad reviews.!!! To be totally honest, yes i had to lay £10 for breakfast, £4 for over night parking. So £14 on top after paying only £35 for a room..You cant complain. I,have paid a LOT more for much worse.The house creaks, thats because its high cealings and older than a new build, but its full of character.I only knocked 1 star off due the quality on evening meals wasnt great and that is the ONLY GRUMBLE..All staff were polite, helpfull, breakfast buffet was EXCILLENT, the room i stayed and my quality of stay. . . I WOULD STAY here again. Excillent value for money . Special thanks to staff who worked on29 & 30th.
January 2024 by james davies
herbi is someone to avoid. Very rude and
January 2024 by Oscar Hunt
i had a bad experiance because herbi removed my belongings out of my room and refused to gove them back. I felt that he was rude and looking for an argument with me. He needs to learn how to respect customers and their belongings.
January 2024 by Patricia Klein
We had a nice big room for an absolutely reasonable price. Travelodge comfort and tidiness. We were happy.Walkability: Town is 12 min away on foot
December 2023 by Harley Seymour
Very good room rate when we booked, almost half the price of other hotels nearby, room was small but not cramped, was clean with usual amenities such as tea, coffee, milk, (no sugar in the tray, but kindly provided by staff on request) towels, body wash etc.Very nice building itself, staff were helpful but not always on hand. Saw some robot vacuum cleaners making their way round the ground floor on checkout, which was rather comical to see, but nevertheless they seemed to be doing their jobs perfect.No complaints!
December 2023 by Chris ?Briwi Baz? Bedwell
It's an old building, but the rooms are tired.Didn't eat or drink here, so can't comment on those.Have stayed at better for the same cost.
December 2023 by Teresa & Daniel Le Goaziou
We experienced some internet connectivity issues whilst trying to book and Travelodge hiked the price of the room by over £25 by the time we booked it was £90 + £20 for our dog. The hotel looks great from the outside and is near to the town, but that is the only thing good about this tired, dank and dull, miserable hotel. The only 2 staff we saw looked and acted as unhappy to be there as we were, I think they were trying their best but 2 rooms had a serious leak, our key card didnt work multiple times and it looked like they were left to get on with it and were dejected handling all the complaints from guests. When passing other guests they all rolled their eyes, or commented at how bad things seemed, one laughed and said 'oh well it was only £55', which rubbed further salt into the rate we paid, event if it was on the day booking. Our 'dog friendly' room can only be described as a cell down in the lower basement, to access it there are 3 plant rooms to pass. The room itself had a view of a dirty wall, it was damp, dark and smelt of fumes and mould. Apparently this is where guests with dogs have to stay, but you aren't informed of this and the charge was £20 extra, presumably for cleaning?! Which is a joke as the carpets and general areas are very dirty with traipsed mud from the many contractors the hotel seems to cater for and nothing looks as if it has been cleaned in a very long time, so my dog is arguably cleaner than the facilities. Eating at the hotel was a further miserable experience, dreadful artificial food, served in the most un hospitable stark looking 'restaurant.' The soap dispenser leaked all over the bathroom floor during the night, making it a hazard for my disabled husband had I have not gone in there first to mop it up. The hotel has limited parking and we heard other guests complaining that they could not get near and some had mobility issues, but there are many contractors vans parked up near to the entrance. The back car park was dark, dirty and didnt feel safe, so lone female travellers be aware. This was the worst Travelodge I've ever encountered, an absolute disgrace, I've lodged a complaint via email as the online chat is constantly not available. Tunbridge Wells is lovely, I've not rated it as I didnt want to award any stars for the hotel experience as it lets it down so badly. The way they continuously hiked the rate was disgusting too-I wont be using Travelodge again.
November 2023 by duncan Brownley
Parking is very limited to say the least.Staff helpful and yes a period property so has many old building traits.As travel around the country working the quikiness of this site was good and a change from repetitive layout.
November 2023 by Anneke Van Blokland
Heel mooi oud victoriaans hotel, maar heeft onderhoud nodig.Kamer was goed, badkamer wat klein.Het hotel kampt met een personeel tekort.De kok was de 1e dag ziek, moesten we voor het eten uitwijken naar het stadje. Wat voor ons een geweldige ervaring werd! Pizzeria!Voor het hotel een tip: bezuinig op stookkosten door hier en daar ervoor te zorgen dat de radiatoren uitgezet of geregeld kunnen worden. Het was erg warm in het hotel. Voor de rest een mooie ervaring zo'n oud hotel met veel sfeer.Rooms: Verschillende van formaatWalkability: In deze tijd savonds als gauw erg donker, wil je de stad in zorg voor een lichtjeFood & drinks: Goede ontbijtservice
October 2023 by K Jane
Bed & pillows were comfortable and clean. Relatively quiet. Great location ? very central and walking distance if you?re visiting the theatre. Herbie at the front desk was very nice and helpful.
October 2023 by Pete Collins
Started to try to go to sleep at 09.45 in room 112. Firstly I had to jam the window closed with a tea bag holder to stop it rattling. Then there was continual loud noise from directly below me in the bar. There should be NO accommodation above facilities like that. With STILL no sleep at 01:05 I eventually went downstairs to ask them to keep it down when I found that it was a senior member of staff talking loudly with someone which, I was informed, he was trying to help but had been doing so for AGES. Back to the room hoping for some peace and quiet. Not a chance as the conversation still carried on. Back downstairs with all my goods at 01:25 and insisted on a room move or I would leave. I was then moved to room LG10 where this time the noise above me kept going until 06:12. It wasn?t from the hallway above near the vending machine but in a room / rooms above me. I eventually got 1 hour of sleep until 07:20. As such, the complimentary breakfast I had been offered went uneaten as I felt quite I?ll from lack of sleep. I missed the assignment I was to attend at 08:30 as I felt quite unwell. I then still had a full day helping clear my mother?s house in Forest Road before trying to drive back to Devon in the evening.The lack of consideration by staff not enforcing the ?Keep It Down? message around the building and in fact, overtly contributing to the noise, wrecked what I hoped would be a relaxing stay.I will never stay with Travelodge again.
