December 2023 by Amy Weller
Great friend and efficient staff. Although a busy store everything was done in good time. Highly recommended
December 2023 by Kevin Coughlan
Fantastic service from a very busy place, customer service and friendly people and very professional service, couldn't of been anymore helpful, thank you specsavers,, 10 out of 10 from me and my partner,
December 2023 by Christopher Stevenson
Friendly staff and great service. Avoid lunch time otherwise you'll be there ages. Highly recommend this store
November 2023 by Chalcedony Herbertson
The optician and the staffs are very helpful and they answered my questions and made sure I understood what the results mean and the next steps.
October 2023 by Lucy Merchant
I have my regular glasses prescriptions here and the staff are always kind and helpful. I had an eye infection and everyone could not have been more efficient and supportive despite it being a busy day. Superb service!
October 2023 by Carole Cogger
Staff very friendly,young woman who delt with me was very professional, and very helpful will definitely use again ,
October 2023 by Jean Jennings
A wonderful and amazing experience.At 76 I learned so much about the science of eyes.Thankyou to Beth at spec savers
September 2023 by Philippa Forster
All the staff are well trained, polite and personable. From now on individual Opticians will not receive my patronage.
September 2023 by Mark Hollinshead
I'm am very pleased with the glasses that I have being the 50.sence they are retro which I wish there were more choice in this kind of style
August 2023 by sandra couchman
Great customer service and really pleased with my glasses.
August 2023 by Venekar Emmwinyou
Good service & good products. Many thanks.
August 2023 by Steve
Great opticians but after the perfect lens specification has been provided you are passed onto sales staff who just tell you to choose any frame you like. No guidance.I picked a frame I liked but they constantly slip down my nose. Went back and had them adjusted but still don?t stay in place.I think the technical staff are great but after that you?re on your own.I?ve put up with my slipping glasses for a year but I?ll be going back to my local optician next time.
July 2023 by Wayne Ingram
My wife & I both purchased 2 pairs of glasses each from Specsavers Tunbridge Wells just over a year ago. We both paid extra to have the lenses protected coated/treated.I recently noticed that on one of my pair of glasses, one of the lenses has started to show imperfections to the protected coating, almost like in a small area it has started to flake off. My wife popped into the store today (20.07.23) to seek help/guidance. Unfortunately the representative for Specsavers put this down to user neglect and was not very helpful, and certainly would not accept the possibility that the coating may have been faulty. After all, out of all 4 pairs of our glasses, it has only happened to one lens on one pair. My wife pointed out that it is only one lens that is effected, if it was user neglect surely both lenses would be effected. All Specsavers offered was for us to pay more money for having the coating repaired.Considering how much we paid initially, we feel this is very poor customer services/support.Specsavers - Tunbridge Wells, you have sadly lost two customers.
July 2023 by Sharif Ali
Been there with my wife to have our eye test done.Thought it'll be better compare to Maidstone but it's not. One of the staff members told me I had to put the e-voucher I received from my company through the company?? That didn't make sense until I asked a different staff and she said she knows about the e-voucher and can do it there. My wife had to do a new test which I did also did which is part of the standard procedure, she had to be retested because the optometrist thought it was inconclusive or was done incorrectly, so the staff who tested her had to retest her with the optometrist supervision.They talk too quickly and don't give enough time for us to reply or make our decision of frame choices, all they care is about sales.**Had to call the Tunbridge Wells branch because the staff member who dealt with me on 24th July, told me my glasses will be ready to collect from Maidstone branch on 1st July and will receive a call or text but didn't. Contacted Maidstone, they had no notes whatsoever about my glasses, contact Tunbridge Wells and they said the glasses were only just sent on 1st July to Maidstone branch by post, staff members there can be quite misleading**.
July 2023 by Cora Akhurst
Thanks to the team at Specsavers Tunbridge Wells, for a quick and efficient eye test. And thanks to Stephen for his clear explanation of my eyes and what the images told him about them.
