March 2024 by KTB
Beware of this post office. They will charge you the maximum for anything you send - apparently they do not "have to" follow the official price list of Royal Mail. And when you point that out to the young lady, she answers with a smirk. Customer service zero. Go somewhere else, or buy your postage online.
November 2023 by Natasha
Awful customer service and incredibly understaffed. Almost waited an hour to served. Very rude staff as well!
October 2023 by Curt B
This branch has been closed, despite what the post office website or Google says. Nearest branch is located:High Street Tunbridge Wells83 High Street, Tunbridge WellsTN1 1YGIt doesn't look as though all services are available so worth a quick check on their website before wasting your time.
September 2023 by Lottie
I work in customer service so I try to be an understanding customer. But the service in here is appalling and personally a bit aggressive. Truly abysmal.
August 2023 by A A
I have reservations when the new Asian lady owner perhaps claims scanner to return Amazon parcel not working and showed badlywritten notice.She then asked me to return home to Print return label and back to post Office. She also suggested I go to other post office. I saw she processed loads of returns for other companies.No professional companies would turn down customers or not taking remedial action to report if the Amazon scanner not working
August 2023 by Michael Ho
I hope to give zero star if I can. A post office that turns customer away. Same parcel, amazon return, other post offices can handle, but this post office refused. The branch claimed that 1 parcel only allow 1 return label which is a stipulated Post Office Policy. But she failed to show me the policy upon request!Een though I told her I did a couple of times before, including once right in her post office branch, simply scan and affix the return label(s), that all she needs to do. And amazon fulfillment can process seamlessly. To my surprise, she said the staff is new although I recognise her for almost 5 years!Anyway, I will just drive further to other post office from now on.
August 2023 by charly xavier
Rude staff. If the customer doesn?t know something it?s your responsibility to explain them properly instead of questioning and shouting at them. Don?t expect everyone to know everything about your job. Quit the job if you don?t like it and give chance to someone who actually deserves.
July 2023 by Luke Anderson
Absolute mess. Imagine channel 4 come up with an idea for a TV show where they get 5 mentally challenged adults with absolutely zero training to run a post office?. It would be something like this.Disclaimer, of course I?m not saying these people are mentally challenged, or they have zero training? But boy oh boy getting a simple package posted sure was Challenging.Also, one women in particular was incredddddiblyy rude.
July 2023 by Mr__GrimReaper
Less than 1 * - but had to put one to actually review the place.I don't often go to this post office, because I work at a store that has a small post office, however, on the odd occasion, I have need of services that the store I work for do not provide. I must say, the staff in here are absurdly rude, and barely comprehensible at best. On top of that, I know for a fact that the service I require is catered for at this branch (because I have used this service in the past), yet it seems not a single member of staff is trained to perform the simple task of scanning a barcode that is on a customers phone. It has become an absolute joke in here in the last few years, and it is such a shame to say that considering what it was like once-upon-a-time.
May 2023 by Adam Garner
Would give 0 stars If I could. Staff rude and said wouldn't help me if my handwriting was bad. Did new form and the said it didn't work. Was trying to get new log book. Went to Crowborough instead and they did it in about 2 mins. Seen reviews on here. She clearly shouldn't work in customer service if she's rude to everyone. Horrible experience. Was closed for lunch for hour and a half due to no staff. Clearly no one wants to work there either. Must be because she is a horrible person. Would rather it get closed down and some new person run it. Caused me to miss work due tonkt being able to get car on road due to her. Avoid!!! Avoid!!!! Avoid!!! Go to Crowborough if you have a way there . They were amazing
May 2023 by Rebekah Jones
These guys try their absolute best and are always kind and patient. I think they?re understaffed but it?s not their fault! It would be good to have more people to help on the self serve machines to bring the queues down but five stars for soldiering through and getting stuff done.
May 2023 by Valentina Osborn
Mark went completely out of his way, going above and beyond, to ensure we got the dollars we needed, despite the fact not enough were in stock, and were on a tight deadline due to needing the money in an emergency for tend to the Turkey/Syria earthquake (we are a disaster relief charity). Thanks to everyone at the branch for pulling together to make this happen - you helped facilitate a truly vital transaction!
May 2023 by Ruth
Not helpful and wrong advice sending me home unnecessarily to print label when they could have done it. Also for some reason she didn?t want to serve me and they weren?t very nice.
April 2023 by Alice Smith
Whilst I'm grateful to have a post office the service here is really poor. Doors are incredibly heavy, too narrow for a pram to fit through just one and because there are two it's basically impossible to hold them both open and get a pram through. Add to that there is zero signal or WiFi inside which seems incredibly shortsighted given plenty of people in there are trying to access QR codes or emails...they just suggest you go back to the street to get internet and therefore to the back of the queue and back through the impossible doors. Also not enough staff.
March 2023 by Soda JT
I noticed there is a lady in particular who is mentioned on the reviews here which totally true. Just went in today and this elder individual was incredibly rude. I would recommend ramslye estate post office off off eridge road. Great service and friendly.
