March 2024 by SW Liu
My experiences with the food and delivery have been ok so far, so it's a shame that yesterday they changed my order after I paid but didn't offer to refund me for the price difference. Ended up paying extra for an item I didn't get, and they lied to me on the phone saying that the 2 items were the same price when they weren't. Very dishonest. Will be taking up with Papa John customer service
March 2024 by Natalie Iles
Would give 0 if I could!! Tried to call to chase delivery after not receiving for 90 minutes. First time was on hold for 7 minutes then cut off then on hold for 40 minutes no answer and still no delivery. None the wiser as to whether it will turn up!?
March 2024 by Ramya Babu
Staff not wearing gloves while preparing the pizza. Their hands had a lot of hair. They need long gloves.
March 2024 by World Meets Ginger
Waited over 1hrs 30mins for 2 pizzas that never showed up. Called them and got told the pizza would arrive in a minute. We are sat next to the front door so are in earshot of any knocking. Shocking customer service and an absolute lack of respect for paying customers. They have £50 from me and we have 0 pizzas. Not happy!
February 2024 by L McCarthy
If you like burnt pizza you?ve found the right place, slow delivery and poor
February 2024 by Errin Lee
Arrived an hour and a half late, pizza and dessert were both extrembly burnt and Cold ??
February 2024 by Cassandra Anika
Appalling customer service - the team at Papa John?s do not respect customers. On multiple occasions whether it?s to pick up in store or delivery, I?ve been shocked by their extremely poor service. On one occasion I turned up in store to find the phones had been put on busy as I was calling and it was not ringing out. They then proceeded to keep me waiting for 15 mins as there was no one around to attend to me while the team were upstairs. When one of the members of the staff finally appeared he asked, ?what did I want?!? There was no remorse or apology. Furthermore, they do not answer the phones for an average of more than 45 mins at a time. On two separate occasions their delivery time has come to more than 2 hours late. Even the driver for them is rude. One the final occasion I ordered from them, I queried the driver as to why it had taken so long for my pizzas to arrive and he replied, ?I?ll just take the pizzas back then!? and drove off! I?m not the type of person to leave reviews but I feel it?s important for everyone to know how awful the service is at Papa John?s Tunbridge Wells. People need to be made aware.
December 2023 by Charles Andrews
Oh dear! Ordered a pizza well before closing time, around 35 minutes. The tracker says 'assigning a rider', then briefly says a rider has been assigned, then returns to the previous message. Long story short, they have my money, but I have no pizza. Avoid this restaurant at all costs - they are just dishonest. Deliveroo is no help of course, but I will be looking for the best way to get my money back, and make sure that other people are aware that you cannot order from this restaurant. By the way, they only get one star because you cannot post a review otherwise! What a scam. Disgraceful.
December 2023 by Cameron Powell
Took 1 hour 45 minutes to arrive. Burnt to a crisp - photo does not do it justice. Order was wrong as well.Can only give you a refund instore?Person who answered the phone on the other end said it?d be the same wait for another one and could only replace the pizza - but it shouldn?t be burnt because they cook all the pizzas at the same temperature.All in all not great
December 2023 by Crystal clear Adventures
SO DANGEROUS ?.. I ordered a vegan pizza ? jackfruit pep and oh my god o eben called to ensure it would ALL be vegan as had experiences in the past ..Only Because I?ve been vegan seven years I know the difference with the cheese and could see when I opened the box ) and smell ) the very DAIRY cheeseNo only did I call to check and specify VEGAN.. the box label said VEGAN AND I selected the allergens box for dairyThey sent me a dairy pizzaDidn?t have the decency to do anything even call me to apologise and confirm a refundI?m beyond disgusted with the lack of awarenessThen was told after having to chase up myself that refund would be in a few hoursWhen on calling the next day being told it would take a few daysA seriously lack of careBe careful with this place it?s really not on the ball when it comes to allergens or apparently black and white labels on a box
December 2023 by Alexandra Jenkins
Went here at lunch time on Saturday and the pizza was fresh and delicious! The staff working there were polite and friendly unlike what the other reviews said. The kitchen looked clean.
October 2023 by Manasa Vuppu
Low-key underrated for their quality of pizza and service! Love me a weekend pizza always!
October 2023 by Poppy
I hate doing this but I want to warn people in case they want to order a quick takeout from here. Basically only order if you have lots of time to spare.I ordered my food (2 medium pizzas). They arrived 40 mins later and one of them was an entirely different order but had the right details on the box. We called to say we got the wrong order and the guy who answered the phone said he was expecting a call from us, apologised and said they'd send out another order and we should get it in half an hour. An hour later, we call again and are told it'll be with us in 20 minutes. An hour after that, we call again asking where the replacement is to be told it's on the road and will be with us shortly to then get called by the driver to say that they're sorry for the wait and that they're now making an entirely new third pizza and then it'll be driven straight to us. We first ordered at 7:15pm and it's now 10:24pm and we finally have our pizza.
October 2023 by Christopher Goddard
Said delivered on app but hadn?t arrived ,called the store which said it was on its way..35 minutes later it turns up barely warm and like a cardboard box! What a waste of money ! For the price you charge at least make sure it taste good .will never use again what a joke ,McDonald?s is better quality than you.
September 2023 by christophergV6535HL
Over priced garbage! Long as hell delivery and cold barely edible food.McDonald?s serve better quality food than you,what a waste of money ..suprised you?re still open will never use again