June 2025 by jutamas heselton
Popped in and get sorted in a flash. Thanks Revin
April 2025 by Sarah Bridgland
Was having trouble with an 02 sim and a brand new phone. Popped in the shop and they sorted it in a flash. No charge. Great service from a great team.
March 2025 by Karen Catt
Called in today for help changing o2 sim from old phone to new phone received excellent assistance from Will. Data also transferred so pleased!! Thank you.
February 2025 by william hammond
Revin was incredibly helpful and friendly. Got a new phone and new contract and he made it really simple and easy to understand. Revin knew all the info from different phones and offers to the contracts and agreements. Excellent.
January 2025 by peter harmer
NO NETWORK OR SIGNAL IN TUNBRIDGE WELLS MAST PROBLEMS HAVE GONE ON FOR MONTHS USELESS FIX IT
December 2024 by Ali Abbas
Attended the store because my new e-sim wasn?t working on my phone. I had help from Luke who was professional, friendly and managed to sort the issue out in less than 5 min.
Brilliant!!
October 2024 by james Sugg
I had issues with trying to switch up online or over the phone due to system issues with the new iPhone launch etc, I went into the Tunbridge Wells store and was seen by Craig the store manager, considering he had staff of sick and a que hours long he was very patient and helpful with my issue which he resolved for me, this man was doing all he could to juggle all the issues that were going on and help everyone and he deserves some recognition for his work(bonus)he even came in on his day off, thanks again.
September 2024 by Keith Murray-Jenkins
Wish to thank Craig, the manager at the 02 Shop in Tunbridge Wells - and especially Revin - who showed a lot of patience and great skill at his job of clearing up and fixing a number of queries I had with regard to my mobile. His efficiency and professionalism was a joy to behold..O2 is lucky to have them on board...
August 2024 by Marilyn Scott
I couldn't open my phone at all, so went into the TW 02 shop. Joseph came out to help us. He called himself a Nerd but my daughter and I thought he was an absolutely wondrous expert. He was so helpful, so pleasant and so successful. That shop is so lucky to have him and we highly recommend him, and O2!
July 2024 by Kasia Szalasny
We received excellent service from Riyaadh today. He was very patient and displayed an excellent manner. He provided clear answers to all my questions and took the time to explain everything in simple terms. He has a very nice, kind, and non-judgmental attitude. Thank you, Riyaadh.
July 2024 by Charlie Steel
Kevin was brilliant, answered our questions clearly and succinctly, and sorted out our account queries. He was friendly and personable but professional.
June 2024 by Ian Roberts
Had to join a booking system for a time slot to see a rep. My query was related to poor service in network in the vicinity of our home. A short discussion with the right person was all I needed not a high pressure salesman trying to make another sale.
June 2024 by Cathy Gilbert
My husband lost his phone four phone calls to customer service who had my email wrong although OK on my account so they could not change it no manager available totally useless spoke to store and going tomorrow
June 2024 by Aklima Begum
One member staff was exceptional can?t remember name I think Riad he was amazing and have recommended my family member to purchase their next contract from this store with this gentleman very efficient and excellent service and listened to
My needs and accommodating outcome thanks a million love my new phone thanks to 02
April 2024 by Jaya Gupta
Excellent, friendly service - I went in to the store as wanted to change the bill payer of my phone bill.
Joseph went above and beyond with sorting out the transfer and clearly explaining each step. Thank you!
