August 2025 by yanyun lin
28/08/2025,i went to bank and try to ask guy (his name is conor) help me sold out mobile app problem,but he doesn?t want help me.his services is very bad ,after i did myself.Brighton?s bank services is very good,i will never come this bank in Turnbridge well again.i never see like this rude service.
August 2025 by ROBERET GILLETT
Extremely poor customer service. Ordered a new debit card, online banking stated if you have the mobile app you can access new card details after 24 hours. I installed app and can only see last 4 digits and expiry .Spent half an hour on the phone to NatWest this morning where I was told to wait a few days or so to update app with face recognition. I asked if the first 12 digits plus security code could be given to me today as I need to update some standing orders and was told no. Utter bullshit - I have been a customer for over 30 years. After this I will be defecting to Nationwide. Rubbish customer service - spineless bank with no idea of how to give good customer service any longer - GOODBYE!!
June 2025 by Nicola Dawn
Nice enough people but the ATM inside the branch is/was faulty and withheld my card (from a different bank). I was told by my bank that nothing was wrong with my card or account and that the Natwest ATM was at fault. Don?t risk it in their machines
March 2025 by Sally Anderson
I am finding it hard to get to speak to someone all you get is an automated message I really needed to do an transaction for my father with poa
October 2024 by Steve Deacon
Very helpful staff, but ultimately not able to perform my request of sending money abroad whilst ensuring I shoulder all costs involved. This is a pretty simple request. Instead I have been forced to use the app, and now (despite paying £15 for a same day transfer) my payment is stuck with the bank thinking it's fraud despite me going into the branch to discuss this exact payment this morning. Utter waste of time and an totally frustrating experience.
July 2024 by David Axford
I sought to close my late father's account but had not brought with me the reference number that this bank had given me. When I expressed some exasperation that Nat West could not locate their own reference material on their own computer system, the clerk became very aggressive and unpleasant and made out that it's my fault that they have inadequate computer systems. I'm very glad that I'll never need to go back there. They have awful systems and some unpleasant staff.
February 2024 by Grant Pulley
Visited the branch today and met with Steven who was attentive and polite. He helped me update my address and showed me how to use the mobile app to get a quick home insurance quote, something I?d been meaning to sort out.
August 2023 by P Carey
The worst bank ever. I left work early and rushed down to this bank. I arrived 7 minutes before closing time. I had to queue. Then at closing time I was told that all the cash tills and systems were shut down and I would have to come back in the morning. I asked to see the manager. He was utterly useless and facilitated this shambles. I switched banks after this.
April 2023 by Jack Dewhurst
What an absolute shambles of a bank. Went in on a Saturday, not able to pay cash in as they don't offer this service at weekends apparently. All the automated machines were broken. Staff were rude to everyone, the man particularly, and customers irate. Now my local Uckfield branch has been closed this is the closest branch... 35 minutes drive away.Been banking with NatWest for 20 years. Time to close my accounts and move elsewhere I think..
October 2022 by Daniela Baruti-Cooke
The lady that dealt with me was super helpful. Think her name was Jo. She helped me close my RBS account and was really friendly and polite. We bonded over our banking experience and I left feeling really satisfied with my service. Thank you.
August 2022 by Jose Suan
Staff are very friendly, helpful and informative in terms of queries. I would like to thank Christian who helped my mother and I; giving us advices, useful information and providing a welcoming atmosphere. ??
June 2021 by phil goodland
Staff could not have been more helpful when guiding me through the process and filling out the forms for a POA on my mother's account.Stress free!
May 2021 by Glyn McDonald
From the lady who greeted me at the till to the young man who spent a great deal of time helping me download and use the correct app to make a foreign payment, their service was excellent and patient ( he was dealing with a techno phobe)
April 2021 by Peter Lant
Very helpful assistance, controlled environment. Comfortable.
March 2021 by Jackie Krombholz
I was greeted by a young girl who asked if she could help me . I said that l need to bank money at till as l didnt have a paying in slip and that it was a large amount of money and l started to queue . She said as she started to walk away she said fxxking hell l only wanted to help. I would rather she said " ok no problem " but she didnt
