December 2023 by Reuben Willis
Went to change some account details on a saturday morning (the branch was very busy which says something about its popularity!) but I was seen to very quickly where I was directed to the customer service/banking counter. I was very pleasantly surprised at how quickly and easily they were able to make the changes I needed and the staff member who assisted me was very friendly, efficient and made the experience a super positive one. Can?t fault Nationwide and their no-nonsense processes backed up by great staff.
October 2022 by Teresa Dolan
Sadly I forgot to ask the name of the chap I spoke to today at the Tunbridge Wells branch but he was so very helpful and put me straight through to Susie at HQ who helped me above and beyond the call of duty... It is a five star rating from me. Thank you!
June 2022 by Paul
Great good old fashioned service in clean safe environment, staff are very helpful and go that bit extra to make life that bit easier, looking after there members ! a better service than some other high street banks. Ta all
March 2022 by Graham Clements
Not very helpful - hopefully a one offAsked the lady on the desk for 2 card readers , one for me , one for relative who rarely ventures to town ? NO - one one per person? and wouldn?t budge , wasn?t asking for 20 or anything , just 2 !!!
July 2021 by Lorraine Wade
I went into Nationwide Tunbridge wells and was greeted by a member of staff named Alex. It was very difficult for me to enter the branch due to family difficulties. Alex put me at ease immediately with her kind support! She gave me all the information I needed with knowledge and expertise, guiding me though all the options available to me within the branch. Thank you Alex so much, I really appreciated all the information you gave!!
April 2021 by Julian Stanyer
I do not recommend them and if I could I would give them no stars at all. Extremely poor service.
March 2021 by George Townsend
Amazing service from the staff. Quick, efficient and very polite.
October 2020 by T Conners
Very helpful staff. Have been great at managing the distancing during the pandemic and very helpful when ever I need anything or have any questions. Great staff and great branch!
October 2020 by debbi morgan
Would like to thank the T. Wells staff for continuously offering great service when I visit this store. They are such a friendly and helpful team and their service has not faultered even when faced with the adverse conditions during covid-19. I'd highly recommend a visit to this store if you are looking for friendly yet professional staff.
October 2020 by Kev Connolly
The friendliest building society staff in Tunbridge Wells. Very efficient and knowledgeable.Highly recommend. ?
October 2020 by janet townsend
I have been a member of Nationwide for more than 30 years and use them for my banking and savings. I have recently done a Later Life Mortgage and the service my the team at Tunbridge Wells was exceptional as usual.
October 2020 by Sandra Jones
I bank with Nationwide, all the staff at Tunbridge Wells are always really helpful and knowledgeable.
October 2020 by Adam L
Polite and helpful staff.
August 2019 by Edward Govan
I bank at Nationwide and got my mortgage agreed at this branch. It's definitely one of the nicer Nationwide branches, being more recently renovated. Staff were very helpful arranging the meetings and going through all the discussions to agree the terms.
August 2017 by Stephen Wilson
Best Building Society and Tunbridge Wells staff best in Britain
