December 2023 by Annie Isabelle
I don't usually leave bad reviews but I think its important to explain the facts of what happened as I would strongly advise not shopping here if you have an event that you need something for within a certain time frame. My partner ordered a three piece suit, shirt and shoes for an event. Because he had to get sizes that weren't in store the store manager ordered them for collection. We were assured that these would arrive in time for the event. A few days before the event we get the email that everything had arrived. Of course we trusted that this would be fine as we had been assured it had all been ordered but the trousers were missing from the order. It appears the Store Manager had forgotten to order the trousers and we were told its too late to do anything else at this point. I do understand mistakes happen but it felt completely like no efforts were made or not even any compensation. You simply cannot make mistakes like this on a suit being ordered for an event!! In the end we had to get a full refund as obviously the suit was completely unwearable without trousers, which left us trying to find something suitable at the very last minute. Luckily it was just a Christmas party but if this had been a special event or wedding this would have been disastrous! Now looking at some of the bad reviews (I hadn't checked before) this seems to be a common problem so I really would not advise ordering a suit from here!!
December 2023 by Harvey Richmond
Excellent service and assistance, I left my organisation to the literal last minute and they were so helpful I ended up with a dinner suit I never would have thought to get and felt excellent in it.Thanks guys!
November 2023 by C M
4 starts for the helpful staff but didn't like the food and cans of drink being consumed and left on the counter. When you're buying an expensive suit, the possibility of it being damaged or permeated by fast food and drinks puts you on high alert.
October 2023 by Darron Mohan
Great service, great suit. My Son thinks he's Kingsman.
August 2023 by Sam Payne
We struggled to find the perfect waistcoat for my wedding day. Chris and Kerry helped us find perfect custom fabric and lining which contrasted the suit perfectly. The fit was great and most of all their customer service is first class. We subsequently went back to also fit out other members of the group because of their charisma and attention to detail. They genuinely love what they do. We will be back for more suits!
June 2023 by Harrison Flint
Moss Bros have some of the best suits on the high street but, the real heroes are Kerry & Chris, both of whom are genuinly lovely people and were brilliant throughout in getting me and my groomsmen looking fabulous. Thank you so much guys!
June 2023 by carl davenport
Beth at this store was amazing - great at coming up with solution to wedding hire and kids sizing - superb customer service - a real asset to Moss Bros
May 2023 by Jean Miller
The service my son and I had today in the Tunbridge Wells store was 1st class. The lady that served us was so knowledgeable, helpful and went above and beyond. I am only sorry I didn?t get her name. She was working on the ground floor of the store. A total asset to your company. I cannot thank her enough for the everything she did. My son now has a great suit for his interview. Thank you.
April 2023 by Zak Hurst
Such nice staff who were really helpful, Will definitely be going back here when I need to update my wardrobe. I also didn't realise how nice the casual clothes are that Moss Bros do and it is a reasonable price considering the quality.
April 2023 by Google User
Got my partner booked in for a fitting, we had the best experience today with Chris, he was fantastic so knowledgeable and put my partner as ease. We walked away with a stylish suit and fantastic service. Highly recommended
February 2023 by Max
This review is dedicated to my man Chris & Terry @ the Tunbridge Wells store.I had booked an appointment online for a tailoring service and advice, for a Monday it was very quiet and was seen earlier despite the appointment being schedule for 11am.Chris asked me questions and I provided answers that helped the process of choosing a suit. Throughout the entire process Chris was extremely thorough and helpful. I love his energy and enthusiasm, made the experience wayyyyyyyyyy better. Bigup Chris & Terry, will be back soon to tell you the updates. Bossman signing out.
January 2023 by David Conway
Absolutely Fantastic.Due to being busy I had to split my experience at Moss Bros across two days.The first I told the assistant manager Chris what I was looking for, and I have to say he did not disappoint. He spoke with me about what I was after and what?s in my budget. He is clearly an expert and left me a few things to have a look at the next day.I go in and am greeted by Harry who instantly picked up from where Chris left of (a great showcase of communication) We spoke about the right fits and accessorised the suit to make it?s how I dreamed. He explained how different ties would bring out different characteristics and what that meant for me.Clearly knowing what they are talking about the team looked after me really well. The service they provided was spectacular and a fantastic turn from what the shop used to be. This new team are definitely going to redefine the fashion of Tunbridge Wells. Thank you very much to you guys I with you the best.
October 2022 by Dean Drury
Had a great experience getting fitted out for the wedding with the best men. Kerry is amazing. She made us feel very relaxed and comfortable and we got everything we needed sorted then and there. Thanks Kerry for all your help and support.
June 2022 by J Farrell
I needed a suit for a business appointment. I explained that I would be going abroad and that time was of the essence. They could not have been more helpful. I got the trousers in store and the jacket was delivered (free) the next day.The staff were very kind and incredibly helpful.Thank you for helping me out. It has made things a tiny bit easier.
June 2022 by tompuffett
Hired a suit for an ascot party. They promised to deliver it the day before via DPD. It didn?t arrive. They wouldn?t refund. Manager wanted to argue instead of resolve the matter. Kept trying to avoid responsibility and blame DPD. I didn?t choose their courier they did. Very poor customer service so have disputed charge with credit card.
