February 2024 by Frank
I visited the shop yesterday. Upon my visit, I felt unwelcomed and the lack of professionalism from you and your staff was quite evident.I strongly believe in fairness and equity for all customers and my experience at your store made me question the quality of service you provide. It is essential for businesses to ensure that every customer feels valued and respected.Unfortunately, based on my recent experience, I have decided to take my business elsewhere. I trust that you will take this feedback into consideration and work towards improving the customer service standards at your establishment.
January 2024 by Sierra McLeod
From the moment I walked in, I received excellent customer service and attention. They are very knowledgeable about their products and generous with samples for you to try out at home. I can't fault the product either so all in all was a 5* experience. I definitely recommend a visit to this showroom if you live in the area and are looking for good quality tiles (their Dijon floor tiles shown in my boot room).
January 2024 by THE WALL LIGHTING COMPANY LTD
Wow just loved this shop in Tunbridge Wells.Display, the staff, the products, the standard all very impressive (like our lighting - they are a perfect match!).Such a pleasure to visit and all very helpful.Gorgeous tiles etc - highly recommend
January 2024 by Jason M
Great experience with the tunbridge wells mandarin stone showroom. We were struggling to match up a floor tile we?d found elsewhere and spent real time trying to understand what we were trying to achieve. Super pleased with the result ?
December 2023 by Zachary Birchley
Johnny at mandarin stone (TW) provided us with amazing customer service! Cannot recommend highly enough!
December 2023 by Ashkon Javadi
Great showroom with options for most projects, extremely friendly and helpful service. All the staff are great.
November 2023 by kirei sa
Very disrespectful and inconsiderate!
June 2023 by Rachel Jones
Ordered our garden tiles from Mandarin stone. Staff were amazing and extremely helpful.
April 2023 by Joe Pearson
Great selection of tiles and very helpful staff. Highly recommended
March 2023 by Jacob Green
Great service and a fantastic manager
December 2022 by John Snooks
Great service, Tiles arrived early, and the staff couldn't have been more helpful.
November 2022 by Nikos Gianniris
The tile variety and quality are truly excellent. But what sets Mandarin Stone and in particular TW apart is customer service. Richard has been truly exceptional (and patient) and has (literally) gone out of his way to assist with our order. Thank you!
November 2022 by Nikki Batchelor
Visited here for some ideas for my kitchen, got some great advice after speaking to Richard, certainly made me feel welcome, will definitely be back in the new year.
October 2022 by Hayley Monckton
Hi - I?ve had a great experience with Mandarin Stone Tunbridge Wells store. Richard has been HUGELY helpful with my selection and order and really gone beyond. Thank you so much! Beautiful tiles too! Hayley
October 2022 by Michael and Fiona Bacon
We looked at tiles in several showrooms before finding Mandarin Stone. We assumed it would be expensive, with showrooms in several upmarket towns. Very much the reverse - an interesting variety of patterns and styles at value for money prices. The showroom staff were all extremely friendly and helpful too. We laid the tiles ourselves and they look great.
