February 2024 by James Shipman
I have no idea what staff were working at this shop on previous reviews but I must say I have not had such an amazing shopping experience for a long time! expecting our first child in May it?s hard to get an idea of what to purchase but the two lovely ladies today Feb 8th 2024 were so lovely, chatty and welcoming. I hope people see this review and get to experience the service I had today! Thankyou so much for the chatting about babies and bats ? what I do for work ?
August 2023 by Emma Baxter
Extremely rude staff, very unhelpful I couldn?t believe how nasty 2 shop assists could be to paying customers and for no reason what so ever! These ladies should be fired immediately without question!!!! Totally shocked is not the word !!!
November 2022 by Esther W
Friendly and helpful customer service measuring our daughter's little feet and fitting her first shoes. Thank you Denise!
November 2022 by J Law
The shop was completely empty when I visited on a Monday morning. 2 members of staff were busy chatting away near the till. Neither of them acknowledged me when I entered the shop and continued to ignore me for the next 5-10 mins whilst I browsed near them. Finally one of them asked me if I needed any help.....A simple smile and hello when a customer walks in the door goes a long way.
November 2022 by olivia bromley
Like many others have commented this branch unfortunately has particularly rude staff. One lady in particular, has now been awful to us on at least four separate visits (I now actively avoid the store if I can see her behind the till) and I try to shop at the sevenoaks shop. Such a shame that management don't listen to feedback and address the comments. You are losing loyal customers!
November 2022 by Esther Watt
Friendly and helpful customer service measuring our daughter's little feet and fitting her first shoes. Thank you Denise!
October 2022 by Brad Beardsell
Got my daughter her first little pair of shoes there today. Lady who helped us upstairs really took her time to find the right size and was very friendly. Very nice store and friendly staff. Thank you ?
October 2022 by A Read
Very rude staff, especially one staff member called Denise. Such a shame staff let this lovely clothes shop down. I will be shopping via website now to avoid the rude, unwelcoming staff.
May 2022 by Janet Williams
Used to frequent Tunbridge Wells store regularly for my son's clothes. He is now a teenager, but I still buy presents from there for friends babies. Sothis morning went to buy a gift for a friend's new baby.When I entered I was asked if I had been invited? I hadn't, but was given a scratch card to receive (in my lucky dip, 15 percent off) I was very happy. As I was paying the young assistant told me that I was eligible for a free gift. Even better I thought. My hopes, however, were dashed when the older lady, who I think was the Manager said "No she doesn't, she wasn't invited!". Hmm I may be wrong, but to me that didn't feel like very good customer service. I felt deflated and the young assistant embarrassed. Somebody needs to go on a course!!
December 2020 by Susan Phillips
Awful staff
November 2020 by Emma Mizzi
Lauren, Susan and her Tunbridge Wells team including Customer Service Team and Brighton Team went above and beyond the normal call of duty to help replace a hat that was lost and not in stock for my son with special needs. I cannot thank them enough for being so understanding and caring, demonstrating excellent communication to get one to us in Brighton. One happy boy, thanks again. Lovely shop, beautiful items and excellent quality.
November 2020 by Adriana M
We were in the store in Tunbridge Wells few days ago. My daughter is almost 2 years old and she touched something (I am not sure if it was a box or something like that). Then I saw one lady from the staff to take it so rudely and she was angry to my daughter. The question is why she is working in that store when she has problems with kids? I am really disappointed because I like the brand but I don't want to go back there. I totally understand the situation with the virus, I am a key worker, but is this the way?!
July 2019 by Mima Clare
One particular member of staff seemed very rude and dismissive. Definitely not what you expect on a pleasant day.
July 2019 by Simon
Rude and racist staff
July 2019 by svetlana mcoll
rude and unhelpful
