February 2024 by Jennifer Walker
friendly, knowledgeable staff - what more can you ask for!
December 2023 by ASF TYRES UK LTD
Good old fashioned personal serviceThank you.
December 2023 by Chris Beach
A very friendly and efficient pharmacy. I just got referred to them after an NHS111 phone call. Imperial called me straight away to confirm the referral, and I went straight there. I was seen immediately by a kind, patient and knowledgeable member of their staff and given comprehensive advice. 10/10 for service.
August 2023 by Abi
Best best pharmacy around, truly care about your issues and try their best to help
August 2023 by Jepson O'Connel
The Female Staff are always very friendly.The male in there is rude and arrogant, particularly on the phone.I am not the only one who thinks this.I will not use the store any more, due to him.
August 2023 by Marysia
I use Imperial Pharmacy for everything now after some very bad experiences elsewhere (thankfully now closed).Staff are very friendly and helpful. The shop is well stocked with some nice pharmacy brands. I always end up buying something whilst waiting!The only reason they don't get 5 stars is that the website simply doesn't work. I tried ordering a repeat prescription for my husband and there was no indication on the order or via email that out GP does not take take requests for repeat prescriptions from pharmacies. The staff didn't seem to know that the website even had the option to do this!
June 2023 by Lis Key
Very friendly, helpful and efficient service.
May 2023 by Osvaldo Antunes
I tried to book travel clinic services, but wasn't able to. I was instructed to use a website that had tech issues and didn't work . Tried to call, was instructed to raise the issue with the website tech support team, who acknowledged the issue and redirected me back to the pharmacy, who then said to me to send and email but that the travel clinic person was on holiday and it would take a couple weeks to get a response. I gave up and found a better place to have the service I needed.
May 2023 by Kerrie France
helpful, friendly staff.
April 2023 by Alyssa Burnett
After a very negative experience at another local pharmacy I ended up at Imperial slightly panicky about obtaining my perscription, they couldn't have been lovelier, very reassuring, very professional and had dispensed what I needed in about 2 mins. I will defintely be using them in the future. Thank you so much for your help!
February 2023 by Toby Howard
You would struggle to find a better pharmacy anywhere. Combining a staff that is both knowledgeable and friendly, with a great location and premises creates the best pharmacy I've ever visited.Massive shout out to front of house Abbey and pharmacist Sarah, they are the best amongst amazing staff!
June 2022 by Joe Pearson
The best pharmacy I've ever been to. Staff are extremely helpful and shop is well stocked. They have given me really good advice on two occasions so I wouldn't go anywhere else. Thank you
June 2022 by luke merritt
Brilliant pharmacyExcellent communication skillsAlways very helpful with a smile and a soothing tone to their voice they truly remind me of going into a chemist as a kid very nostalgic.
June 2022 by Mark Battison
Always friendly, always helpful, couldn?t ask for more
March 2022 by Hope simpson
The 72 hr COVID PCR test advertised by this pharmacy on its website (see picture) is not actually a service provided by the pharmacy but by a Nottingham-based lab. The "Medicspot PCR Test Hub Tunbridge Wells" is also not a lab. The Nottingham lab which actually provide the service advertised on the Imperial Pharmacy website does not guarantee a 72 hr service over the weekend. Be very careful when booking PCR tests through the pharmacy website
