January 2024 by Will Foster
Barry?s attention to detail was amazing. He couldn?t have been more helpful.
January 2024 by Antony Zacharias
Had an excellent experience buying a mattress here. Was told it was one of the country's biggest selections in a Furniture Village so inadvertently made a wise choice! The staff were hands off enough to let us browse to our heart's content, but always there to offer some really tailored and respectful advice. Our sales consultant Barry Wheeler was amazing in making us feel comfortable, giving us plenty of time, and even putting different pillows on the mattresses to ensure we got the best feel! Furniture Village also do great warranty periods which offers piece of mind. Delivery was prompt too, with the drivers bringing everything in efficiently and carefully. Overall an awesome experience.
January 2024 by Laura Waters
Very very helpful. Moved furniture around for me in store so I could see it together and gave me plenty of time. Didn?t feel rushed or pushed. Plenty of good information. Really nice customer experience.
January 2024 by Chris Ells
Really great experience thanks to Jake Young. We didn't feel rushed or hounded. He didn't put any pressure on us to make a decision and answered all of our questions throughout. As I'm sure everyone does when buying a sofa, we visited every shop in the area. Jake made us feel comfortable which ultimately helped us make the decision to buy through Furniture Village
January 2024 by Simon Colliver
We recently visited the Tunbridge Wells store to purchase a dining room table and chairs. We were served by Jake who couldn't have been more helpful. He was not pushy in anyway and we would definatleyreccomnend asking for him if you're visitng this store. He is a credit to the company.
January 2024 by Robin Bugden
Jake Young was very helpful, while we tried the chair that we bought, explaining everything thoroughly. Highly Recommend!
December 2023 by TRICIA BELLE
Great choice at reasonable prices. The lady that served us was very helpful but not overly pushy.
December 2023 by Keith Culling
Popped into Furniture Village this week to view and order a new recliner ; chose the Thornbury with power headrest and lumbar support. Sarah Richardson helped me choose and arranged the finance. She was incredibly helpful , professional and knowledgeable. Very easy to deal with and I?m very happy with my purchase. I can highly recommend both Sarah and Furniture Village in T Wells !
December 2023 by Sarah Freeman
I have waited 13 weeks for a sofa that was promised in 8 weeks. It was delayed twice. I?d love to say it finally arrived today but alas what arrived was half of my sofa and half of someone else?s sofa. The half that was for my sofa was damaged. Nobody seems to know where the other half of my sofa is or how long a replacement may take. The delivery men also damaged our wall during the delivery. I can only hope the other half I received of someone else?s makes it to them somehow as no doubt someone else is equally disappointed having received half of mine. No offer of compensation has been made despite the drastic level of incompetence displayed here. Avoid this shambles of a company at all costs.
November 2023 by James Clark
Went to Tunbridge Wells furniture village to look for a new bed , it?s on order thanks to Jake Young helping me find just the right one, he knows all about the different mattress ect , I decided so easy he had all answers to my questions, just what I needed, as you don?t buy a bed every day lol ! We had a laugh and ultimately I?m happy, can?t wait till it arrives,Cheers Jake x
November 2023 by valerie forbes
My daughter and I had wonderfully professional and positive experience with the salesman Jake. He made our visit enjoyable and productive.
October 2023 by Annie Cardone
Eric is amazing !! Helped us with everything we needed and was so much fun.. Amazing salesman and service - great prices too..
October 2023 by Anonymous User
We purchased a sofa in 2020 and had a terrible experience ever since. The initial order kept being delayed and we had to wait many, many months for delivery. After a few weeks of being delivered, we noticed that the seat cushion had become very soft, to the point of being unusable. This is despite paying extra for the high quality padding that we were assured would mean it stayed firm. We raised a complaint and it took an additional 6 months for a replacement cushion to come out. An "engineer" came to replace the cushion for us, and in the process broke the zip for the cover - but we did not find out until a while later. We have recently raised a new ticket to their customer care team to have a replacement cushion cover and have had no response for weeks.The quality of these sofas are reflective of the quality of customer service/aftercare. Save your money and purchase elsewhere!
October 2023 by Charlie Page
Great customer service and amazing choice of product.. found exactly what I wanted as soon as I walked in.. approached by Iona who was extremely helpful and made the whole process smooth and easy- Iona really made the experience for me. Couldn?t recommend enough, such a warm team and great products.
October 2023 by Steven J
First rate experience. Neil was patient and professional?. and we bought 2 sofas? not a coincidence..! FV is normally our first port of call when we?re considering a new piece of furniture.
